FAQ
FAQ: MacBook Pro water damaged: can we recover documents?
Short answerYes, there is a very good chance. We recover data from water damaged MacBook Pros every week. Bring it in as soon as you can, because the sooner we…
FAQ: Where are you located? Where can I park?
Short answerWe have labs in Sydney CBD, Rhodes NSW, Melbourne CBD and Brisbane CBD, plus secure drop-off offices in Adelaide and Perth, and you can bring your device to any…
FAQ: Are you in Australia?
Short answerYes. Our headquarters, our main data recovery lab in Rhodes, NSW, and our specialist staff are all in Australia. We have labs in Sydney CBD, Rhodes NSW, Melbourne CBD…
FAQ: Drive won’t power. Is it a PCB issue?
Short answerPlease stop and do not open the drive or swap parts yourself. A drive that will not power on is often a PCB fault, which we test with a…
FAQ: Where’s your office?
Short answerWe have real offices across Australia, not just an online drop-off service. Our offices are in the central business districts of Sydney, Melbourne, Brisbane, Adelaide and Perth, and our…
FAQ: Will I get all my files back, or are some lost?
Short answerWe never guarantee anything, but if our recovery is successful we almost always recover all your data. A phone or MacBook that we power on again gives us full…
FAQ: How much is it to just recover my photos?
Short answerThe price is the same for photos only or for everything, because the hardest and costliest part is getting access to your data, and skipping other files only saves…
FAQ: Wrong power adapter killed my sealed 10TB HDD. Can you recover the data?
Short answerYes. A drive damaged by the wrong power adapter is usually one of the easier fixes among complex issues, and these jobs generally have a high success rate. We…
FAQ: I have never dropped or damaged my HDD, why did it stop working?
Short answerHard drives fail for many reasons: a manufacturing fault, shock and vibration from being carried in bags, bad sectors, firmware problems, or most commonly old age. Most drives we…
FAQ: Where is your actual office located?
Short answerWe have four data recovery labs, in Sydney CBD, Rhodes NSW, Melbourne CBD and Brisbane CBD, and two secure drop-off offices in Adelaide and Perth. Most work is done…
