We are still open! Send your device to us, we can help!
COVID-19 Changes: Good news, YES – Our offices ARE all open and you are welcome to deliver your device to us in person. Due to COVID-19, we recommend that you send it by post or courier if possible instead of visiting in person.
If you wish to, you may deliver your device to our reception team at our reception desk. They will promptly hand your device to our data recovery engineers. Our data recovery engineers are not providing face to face customer service at this time as instructed by our management to allow us to serve you in a safe, low risk way. We can still help you via telephone, Teamviewer remote access, email and live chat on this web site.
Before you visit our office:
If you are visiting our office in person, please complete a ‘Submit a job form” online before coming to our office. Print the submit a job form PDF file provided (showing your Job number at the top) once you complete the form. Then deliver your device and submit a job form print out together. If you are unable to print the form, please include the submit a job form attached to your device with paper, a post-it-note, sticker or anything else for us.
The same process applies if you are sending your device to us by post or courier, complete the submit a job form online, print it out, pack your device with lots of bubble wrap, in a box and include the printed submit a job form inside when sending it to us. Always use a delivery option with a tracking number and signature on delivery if available. We will let you know once your parcel arrives at our office by email.