Before you visit our office:
If you are visiting our office in person, please complete a ‘Submit a job form” online before coming to our office. Print the submit a job form PDF file provided (showing your Job number at the top) once you complete the form. Then deliver your device and submit a job form print out together. If you are unable to print the form, please include the submit a job form attached to your device with paper, a post-it-note, sticker or anything else for us.
The same process applies if you are sending your device to us by post or courier, complete the submit a job form online, print it out, pack your device with lots of bubble wrap, in a box and include the printed submit a job form inside when sending it to us. Always use a delivery option with a tracking number and signature on delivery if available. We will let you know once your parcel arrives at our office by email.