RAID Recovery

RAID Data Recovery

Our Reviews

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I was so glad my data was all good once I got it back from Payam, Thank you for retrieving my data!

Max Rarates October 28, 2016

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We thought we’d never see our photos again. We don’t regret paying the money. We should recommend Payam to others and we are pleased that the job was done very quickly too.

Eddy Hartnet October 28, 2016

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The staff was friendly and very professional. The most amazing part is they delivered as promised.

Mitch Graham October 28, 2016

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I was extremely happy that you were able to recover my lost data (photos). I think they are pretty much 100% all there. I never expected to see the photos again after I had let an incompetent company have first go. I wish I had found your company sooner. If I ever have another lost

Noela Read October 27, 2016

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Great service! Payam data not only recovered all critical data possible but they also kept us updated with progress along the way. Thanks – have already recommended you to a friend.

Angela Giagodi October 28, 2016

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In this age of diminishing service and the usual response… Computer says no.. isn’t it refreshing to find someone who is really helpful. I just wanted to say how absolutely blown away I was by Craigs help. His commitment to finding a solution to my backup problems was brilliant. I cannot thank him and Payam

Mike Quigley October 28, 2016

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Understanding, efficient and quick service. Mark very knowledgable and was able to assist me by retrieving my ‘lost’ information from a time capsule with patience and ability. Thank you.

Kirsty Walker October 28, 2016

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I couldn’t be happier with the service I got from Payam. I saw 4 different companies before them who told me they would not be able to retrieve my lost photos. I was very distraught as I had just been on my first overseas holiday. Payam were able to get every single photo back. I

Raven V. October 28, 2016

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I called last week and spoke with Kevin. He was so helpful on the phone. I passed on Payam’s contact details to my client to deal directly with them.

Phillip Busch October 28, 2016

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This mob have saved my life. Had a massive meltdown on my NAS server (fried mobo) that in turn corrupted my operating system. After bringing it online again my RAD5 set was completely stuffed containing years of family fotos, software development, design etc and other important information – Sure I should have had a regular

Martin October 28, 2016

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Best service yet for retrieving data removed in error. Great advice, professionalism and care. Thanks heaps Craig.

John Hipwell October 28, 2016

Has your RAID array failed? Are you unable to access data? Call us!

We offer Australia’s fastest and best RAID recovery service.

We can help you with any set of disks, from any RAID array or NAS Unit, including RAID 5, RAID 6, RAID 0, RAID 1, Spanned/JBOD, RAID 0+1/RAID 10 or any other type of multiple disk volume.

Whether it’s Dell, HP, IBM, Lenovo, Thecus, QNAP, Synology, Apple, Promise, Drobo, Netgear or any other brand of RAID or NAS; we can help with them all.

Any type of RAID configuration: any brand, operating system, or other type of virtualization – we have seen it, understood it, and fixed it. We would love to help you.

Emergency Raid Data Recovery Service

My RAID Array has failed, what should I do first?

First thing’s first: turn off the hard drives. Stop using it immediately. Do not attempt any repair or rebuild, as this may cause permanent data loss or corruption. It is not uncommon for severe damage to occur when an amateur or unqualified fix is attempted.

Can you recover my data?

We can recover data on 98% of cases of RAID failures we see.  Common problems that we see are when a RAID-0 array has one failed drive, or when a RAID-1 set of disks stops working due to a problem with the RAID controller, not the actual hard drives. Often, we see RAID 5 sets of disks with 1 or 2 failed drives (e.g 1 disk may have damaged heads and another may have some read errors or bad sectors).  

Windows, Apple, Vmware, ZFX, iSCSI, LVMs, XFS, Linux – we can do it all. For our experts, nothing is impossible. We can fix any type of disk from any type of RAID array or any brand – SAS, SCSI, SATA, FC, SSDs,  We love a challenge and there have been very few situations where we have not been able to recover the data that we have gone after. Our only reason for being in business is to help you, and our only goal is to get your data back!

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I was referred to PAYAM Data Recovery by my IT contact and I admit to being delighted with the service and the turnaround time that I experienced with PAYAM. We were quite frantic when we lost our data and our back-up. We have had this occur once before and with a less than satisfactory outcome

Sandy McManus October 28, 2016

How much will it cost?

$2500 to $4500 for most of the common types of problems we see.

$3500 to $18,000 for severe damage, extremely complex and very time-consuming cases that are urgent and important, for our Priority or Emergency Service.

For example: A recent case was from a ‘cloud storage’ provider who suffered a flood, and 14 rack mounted RAID arrays all suffered water damage. Our expert team of data recovery engineers managed to rescue more than 120TB of data!

Urgent Raid-5 Data Recovery Service

The cost will vary depending on the number of disks, the type of problem, how complex the RAID recover work will be, the amount of time the data recovery will take and how urgently you need the data back. We will offer you an Economy, Priority and Emergency service options. Our Emergency service means we will work 24 hours a day, 7 days a week to get the data back to you as fast as possible.

We will examine your disks for free, confirm what the problem is, and give you a free quote within 24 hours. We do also offer an urgent RAID evaluation and quote service for $500 to get a quote in 4 hours time rather than making you wait 24 hours.

What is your success rate?

As long as the data that has lost has not been securely erased or overwritten, we can recover your data in 99% of cases. With our intelligence and technology, it is very rare that lost data cannot be rescued. We are the world’s best at data recovery. We know what to do and how to do it.We will even perform repairs prior to rebuilding the RAID array, which is where our success rate is much higher than our competitors.

In most cases, it is simply a matter of time before your precious data will be recovered. Your chances of getting your data back quickly and in perfect condition is much higher with Payam Data Recovery than any other alternative.

Common problems we can help with:

  • A disk or two has failed in a RAID array. When one disk fails, it is not uncommon for nobody to notice. But, when the second drive fails, the data may become inaccessible. For example, in a RAID-5 array.
  • Two or three drives failed in a RAID-5 or RAID-6 array.
  • Two disks in a RAID-1 array suddenly fail, usually due to bad sectors/read errors or a head failure.
  • Sudden power loss – this can sometimes cause hard drives to fail. An example of this is when heads are stuck to platters, which prevents drives from spinning up.
  • RAID controller failure or lost RAID configuration.
  • Lost access to all data after powering off a server or relocating it.
  • Hardware problems with the drives, e.g Damaged PCB, damaged heads, bad sectors, seized spindle motor or firmware/system area corruption.
  • Fire damage.
  • Water, liquid or flood damage.

How long does data recovery take?

In some situations, your data will be recovered within 24 hours. In more complex cases, it may take several days or even weeks. We offer two service options initially – a free evaluation and quote within 24 hours OR an urgent evaluation and quote at a cost of $500. If you ask for the urgent quote, we will work on your hard drives as soon as we receive them, and give you an estimated quote within 4 hours. We will always ask for your approval before we start work.

We give three different options with any quote: Economy, Priority and Emergency. The results of the service will be the same in all three, it is the time frame and cost that will be different.

Emergency Raid Data Recovery Service

We offer the fastest RAID data recovery services in Australia. We have recovered data in many data loss situation where others had fail to recover anything had deems recovery impossibile.

Luckily, we can do what others say is impossible. We are the best in the business, ready to get your data back,  from any type of RAID or NAS failure.

Why choose us?

  • Thanks to 18 years of experience, we don’t need to learn on the job. We already know what to do and how to do it. We can fix problems fast and have a high success rate.
  • We have state-of-the-art data recovery hardware, equipment, and technologies available to repair failed SATA, SAS and SCSI hard disk drives.
  • We are masters of specialised hardware for repairing system area/firmware problems on SATA, SCSI and SAS hard drives.
  • Our world class sector-to-sector hardware disk imaging tools for cloning SATA, SAS and SCSI hard drives with read errors/bad sectors. We can read one head or platter at a time, and do multiple-pass imaging for very badly damaged drives.
  • Safe and professional: We only use proven data recovery methods and protect your data at all times. We will never do anything risky that will cause data loss or worsen the issue. We only use the world’s best practices and latest tools to to recover data from your failed RAID array.
  • We don’t outsource work – we can handle each recovery ourselves.

Ready to get your data back?

  • 1. Turn the power off, then remove all the hard drives from your device or enclosure. Number them with any disk or drive ID number.
  • 2. Complete our online Submit a job form (Click here). You will be given a job number to start the data recovery process. Select the free quote within 24 hours, pay $500 for the urgent quote.
  •  3. Deliver your hard drives to our data recovery labs in Sydney, Melbourne, Brisbane, Perth, Adelaide or Auckland in New Zealand ASAP.
  • 4. If you prefer to send the disks to us by post or courier, ensure you wrap all of the hard drives individually with at least 3-4cm of bubble wrap to prevent further damage.
  • 5. We will send you a quote by email for your approval before we start work.
  • 6. If you approve the quote, we will recover your data and supply it back to you on an external USB 3.0 hard disk drive at an additional cost, or on any device you provide us.