RAID Recovery

RAID Data Recovery

Our Reviews

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A great service. We had told by another place (who had been otherwise really helpful at repairing the computer) that they could not retrieve the data. Craig at Payam not only recovered it all but then was so helpful at helping us reload it onto our new system. Very grateful for their service.

Victoria – Melbourne October 28, 2016

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You only pay if they can recover your data, that was a big selling point for me. The process from start to finish was an efficient one and they managed to retrieve 100% of my data. Great website also. I will definitely use them again in the future.

Kristen Sager October 28, 2016

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Brilliant service founded on real expertise in the field – this is rare in this day and age. Here’s to Wes and Payam!

Geoffrey Jakes October 28, 2016

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I have used Payam’s services for years and I have never been disappointed.

Kenneth George October 28, 2016

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Simply the best 🙂

Frederic Lai Tham October 28, 2016

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I called last week and spoke with Kevin. He was so helpful on the phone. I passed on Payam’s contact details to my client to deal directly with them.

Phillip Busch October 28, 2016

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My wife’s boss recommended Payam to me when our small business server crashed. We lost 5 years of invoices and accounting info without any backup. I called and Wes was very helpful on the phone and when i dropped it off in the city i spoke with Gray. Everyone was really helpful and told me

Sam Joseph October 28, 2016

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Fast, friendly, efficient service, clearly priced on the web page. Conveniently located in the centre of town. Offered to keep a copy of data until I have created my own back-up. Great communication throughout. Seamless operation. Thanks!

E Kosa October 28, 2016

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I am surprised to see how you recover the data and the good communication provided. Initially, I though the data would lost anyway. Keep up the good work guys.

Sarah Hidayati October 27, 2016

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I was very impressed with the service you offered – and in particular your communication throughout the process. You did a great job and recovered all the data from a few drives of valuable information at a price that pales in comparison to the value of the data recovered.

Jye October 28, 2016

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The work you did was amazing and I can’t thank you enough, If it wasn’t for you guys I wouldn’t have valuable photos. Appreciate it a lot.

Grant Molik October 27, 2016

Has your RAID array failed? Are you unable to access data? Call us!

We offer Australia’s fastest and best RAID recovery service.

We can help you with any set of disks, from any RAID array or NAS Unit, including RAID 5, RAID 6, RAID 0, RAID 1, Spanned/JBOD, RAID 0+1/RAID 10 or any other type of multiple disk volume.

Whether it’s Dell, HP, IBM, Lenovo, Thecus, QNAP, Synology, Apple, Promise, Drobo, Netgear or any other brand of RAID or NAS; we can help with them all.

Any type of RAID configuration: any brand, operating system, or other type of virtualization – we have seen it, understood it, and fixed it. We would love to help you.

My RAID Array has failed, what should I do first?

First thing’s first: turn off the hard drives. Stop using it immediately. Do not attempt any repair or rebuild, as this may cause permanent data loss or corruption. It is not uncommon for severe damage to occur when an amateur or unqualified fix is attempted.

Can you recover my data?

We can recover data on 98% of cases of RAID failures we see.  Common problems that we see are when a RAID-0 array has one failed drive, or when a RAID-1 set of disks stops working due to a problem with the RAID controller, not the actual hard drives. Often, we see RAID 5 sets of disks with 1 or 2 failed drives (e.g 1 disk may have damaged heads and another may have some read errors or bad sectors).  

Windows, Apple, Vmware, ZFX, iSCSI, LVMs, XFS, Linux – we can do it all. For our experts, nothing is impossible. We can fix any type of disk from any type of RAID array or any brand – SAS, SCSI, SATA, FC, SSDs,  We love a challenge and there have been very few situations where we have not been able to recover the data that we have gone after. Our only reason for being in business is to help you, and our only goal is to get your data back!

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My wife’s boss recommended Payam to me when our small business server crashed. We lost 5 years of invoices and accounting info without any backup. I called and Wes was very helpful on the phone and when i dropped it off in the city i spoke with Gray. Everyone was really helpful and told me

Sam Joseph October 28, 2016

How much will it cost?

$800 to $2000 for extremely simple cases.

$2500 to $4000 for most of the common types of problems we see.

$4000 to $10,000 for severe damage and very difficult cases.

$10,000 + for extremely complex and very time-consuming cases

For example: A recent case was from a ‘cloud storage’ provider who suffered a flood, and 14 rack mounted RAID arrays all suffered water damage. Our expert team of data recovery engineers managed to rescue more than 120TB of data!

The cost will vary depending on the number of disks, the type of problem, how complex the RAID recover work will be, the amount of time the data recovery will take and how urgently you need the data back. We will offer you an Economy, Priority and Emergency service options. Our Emergency service means we will work 24 hours a day, 7 days a week to get the data back to you as fast as possible.

We will examine your disks for free, confirm what the problem is, and give you a free quote within 24 hours. We do also offer an urgent RAID evaluation and quote service for $500 to get a quote in 1-2 hours’ time rather than making you wait 24 hours.

What is your success rate?

As long as the data that has lost has not been securely erased or overwritten, we can recover your data in 99% of cases. With our intelligence and technology, it is very rare that lost data cannot be rescued. We are the world’s best at data recovery. We know what to do and how to do it.We will even perform repairs prior to rebuilding the RAID array, which is where our success rate is much higher than our competitors.

In most cases, it is simply a matter of time before your precious data will be recovered. Your chances of getting your data back quickly and in perfect condition is much higher with Payam Data Recovery than any other alternative.

Common problems we can help with:

  • A disk or two has failed in a RAID array. When one disk fails, it is not uncommon for nobody to notice. But, when the second drive fails, the data may become inaccessible. For example, in a RAID-5 array.
  • Two or three drives failed in a RAID-5 or RAID-6 array.
  • Two disks in a RAID-1 array suddenly fail, usually due to bad sectors/read errors or a head failure.
  • Sudden power loss – this can sometimes cause hard drives to fail. An example of this is when heads are stuck to platters, which prevents drives from spinning up.
  • RAID controller failure or lost RAID configuration.
  • Lost access to all data after powering off a server or relocating it.
  • Hardware problems with the drives, e.g Damaged PCB, damaged heads, bad sectors, seized spindle motor or firmware/system area corruption.
  • Fire damage.
  • Water, liquid or flood damage.

How long does data recovery take?

In some situations, your data will be recovered within 24 hours. In more complex cases, it may take several days or even weeks. We offer two service options initially – a free evaluation and quote within 24 hours OR an urgent evaluation and quote at a cost of $500. If you ask for the urgent quote, we will work on your hard drives as soon as we receive them, and give you an estimated quote within 1-2 hours. If you approve the quote, this $500 will be deducted off the quoted price. We will always ask for your approval before we start work.

We give three different options with any quote: Economy, Priority and Emergency. The results of the service will be the same in all three, it is the time frame and cost that will be different.

We offer the fastest RAID data recovery services in Australia. We have recovered data in many data loss situation where others had fail to recover anything had deems recovery impossibile.

Luckily, we can do what others say is impossible. We are the best in the business, ready to get your data back,  from any type of RAID or NAS failure.

Why choose us?

  • Thanks to 18 years of experience, we don’t need to learn on the job. We already know what to do and how to do it. We can fix problems fast and have a high success rate.
  • We have state-of-the-art data recovery hardware, equipment, and technologies available to repair failed SATA, SAS and SCSI hard disk drives.
  • We are masters of specialised hardware for repairing system area/firmware problems on SATA, SCSI and SAS hard drives.
  • Our world class sector-to-sector hardware disk imaging tools for cloning SATA, SAS and SCSI hard drives with read errors/bad sectors. We can read one head or platter at a time, and do multiple-pass imaging for very badly damaged drives.
  • Safe and professional: We only use proven data recovery methods and protect your data at all times. We will never do anything risky that will cause data loss or worsen the issue. We only use the world’s best practices and latest tools to to recover data from your failed RAID array.
  • We don’t outsource work – we can handle each recovery ourselves.

Ready to get your data back?

  • 1. Turn the power off, then remove all the hard drives from your device or enclosure. Number them with any disk or drive ID number.
  • 2. Complete our online Submit a job form (Click here). You will be given a job number to start the data recovery process. Select the free quote within 24 hours, pay $500 for the urgent quote.
  •  3. Deliver your hard drives to our data recovery labs in Sydney, Melbourne, Brisbane, Perth, Adelaide or Auckland in New Zealand ASAP.
  • 4. If you prefer to send the disks to us by post or courier, ensure you wrap all of the hard drives individually with at least 3-4cm of bubble wrap to prevent further damage.
  • 5. We will send you a quote by email for your approval before we start work.
  • 6. If you approve the quote, we will recover your data and supply it back to you on an external USB 3.0 hard disk drive at an additional cost, or on any device you provide us.