Apple Data Recovery Australia: iPhone, MacBook and iMac Recovery Experts at Payam Data Recovery in Sydney, Melbourne and Brisbane

When your iPhone, iPad, MacBook or iMac stops working and the data on it matters, you need a lab that understands Apple’s hardware encryption and has the parts and tools to work at component level, as our labs in Sydney, Melbourne and Brisbane do. Payam Data Recovery is one of three data recovery companies listed on Apple’s own data recovery page, for Australia and internationally, and has been listed there since 2016. We have four full service labs in Sydney CBD, Rhodes NSW, Melbourne and Brisbane, plus secure drop-off offices in Adelaide and Perth.

Why Apple customers come to us. Apple Retail Stores and Apple Authorised Service Providers refer customers to us when data recovery is needed. If Apple staff hand you one of our business cards with a discount code, bring it with you: it gives you a discount on the recovery.

Being listed by Apple gives us access to Apple’s GSX (Global Service Exchange) system, so we can buy genuine Apple tools and parts and follow Apple’s procedures on the most complex recovery work, with your privacy protected throughout.

Our team includes Apple Certified Macintosh Technicians (ACMT) and Apple Certified iOS Technicians (ACiT) who work with Apple’s hardware and software encryption every day.

We provide our specialised data recovery services to Apple Retail Stores, Apple Authorised Service Providers, Apple employees and Apple customers across Australia and internationally.

Why Choose Payam for Apple Device Data Recovery in Australia?

One of Three Data Recovery Companies Listed by Apple

• Listed by Apple as a recommended data recovery provider since 2016
• Access to genuine Apple parts through the Apple GSX system
• One of only three companies on Apple’s data recovery page, in Australia and internationally
• Four labs and two secure drop-off offices across Australia, so you can hand your device to a real person in six cities
• Trusted by Apple Retail Stores, Apple Authorised Service Providers, and Apple employees
• Strict privacy and data handling protocols, as Apple requires of the providers it lists

The Team Behind the Recoveries

• 4 full service data recovery labs in Sydney CBD, Rhodes NSW, Melbourne and Brisbane, plus secure drop-off offices in Adelaide and Perth
• Apple device specialists with national coverage: 4 labs and 2 secure drop-off offices across Australia
• Over 2,000 successful Apple device data recovery cases completed per year
• ACMT and ACiT certified data recovery engineers trained in Apple hardware encryption and data recovery

Apple Devices We Recover Data From

iPhone Data Recovery

Can you recover data from a damaged iPhone in Australia? Yes. iPhone data recovery is the service we do most, and Apple lists us for it.

Our iPhone Data Recovery Speciality. Problems We Solve Daily:

• iPhone won’t turn on or charge: complete iPhone data recovery from dead devices
• iPhone Apple logo boot loop: data recovery from iPhones stuck rebooting with Apple logo
• iPhone storage full issues: data recovery when iPhone won’t boot after iOS updates or when storage became full
• Physical iPhone damage: iPhone data recovery from devices run over by cars, smashed, bent, dropped
• Liquid damaged iPhone data recovery: swimming pools, ocean/beach, drink spills causing logic board corruption

Advanced iPhone Recovery Services:

• Component-level logic board repair and reconstruction
• Full logic board chip transplant procedures
• A highly specialised service that over 500 mobile phone repair shops across Australia outsource to us
• International labs worldwide send us their complex iPhone cases

Law Enforcement & Extreme Physical Damage Specialists:
Payam Data Recovery has completed many jobs for law enforcement agencies including the Australian Federal Police, NSW Police, VIC Police and other state police forces when Apple iPhones and MacBooks have been physically damaged in fires, bent, snapped in half, drowned in rivers, damaged by liquid, or physically smashed or broken. We assist their forensic teams with lawful and ethical data recovery on physically damaged devices needed for important cases. Physically damaged iPhones are the work our team is best known for.

Professional Mobile Forensic Tools:
We use professional mobile forensic tools for phone data recovery including Cellebrite Insights and Cellebrite UFED, allowing low-level extraction from iPhones in the event that the operating system or file system is corrupted/damaged. We also use Cellebrite Physical Analyzer as a tool that allows us to take a full dump/image of a memory chip from a mobile phone/iPhone/iPad and process with this tool/software as needed. Our staff are trained and certified to use these tools professionally.

My iPhone Will Not Turn On and Apple Cannot Help

This is the call we take most often. The Apple Store has looked at the phone, it will not turn on or it is stuck on the Apple logo, and the only option offered is a replacement, which means the data is gone. That is where our work starts.

The data on an iPhone can only be read from its original logic board, with your passcode. So we repair that board, at component level, just far enough for the phone to start and let us make a full backup. Dead power chips, shorted lines, liquid corrosion and drop damage are everyday jobs for our iPhone engineers, and when the board itself is broken we move the memory and the paired chips onto a donor board.

iPhone and iPad recovery is a fixed price. Most recoveries are no fix, no fee. Some complex cases have an attempt fee, then a completion fee only if the recovery is successful. You see your files before you pay. Post the phone from anywhere in Australia or overseas, or drop it at any of our offices. Start on our iPhone and iPad data recovery page.

All iPhone models, including the latest releases. Apple’s hardware encryption means we always need your passcode, and the data can only come back from the original logic board, which is why we repair the board rather than replace it.

MacBook Data Recovery

Our MacBook Speciality. Problems We Solve Daily:

• Won’t charge or turn on: completely dead MacBooks
• Dropped MacBooks: physical damage from impacts
• Liquid damage: coffee, water, or other spills causing logic board failure
• “Dead logic board” diagnosis: the point where a repair usually stops is where our data recovery work starts

All MacBook Storage Types:

• Newer models: Integrated SSD on motherboard requiring chip transplant
• Mid-range models: Removable NVMe SSD recovery
• Older models: Traditional 2.5″ hard drive recovery

MacBook Air and MacBook Pro, all generations, with component-level logic board repair. On T2 and Apple silicon models the storage is encrypted and tied to the logic board, which is why we repair the original board to reach the data and why your login password is needed.

iMac Data Recovery

• All iMac models including newer versions with onboard SSDs
• Traditional 2.5″ and 3.5″ hard drives from older models
• NVMe SSD recovery from integrated motherboard systems
• Logic board chip transplant when required

iPad Data Recovery

• All iPad models and generations
• Physical damage and liquid exposure recovery
• Component-level repair capabilities

Mac Mini & Other Apple Computers

• Mac Mini all generations
• Traditional SSD and HDD recovery
• NVMe SSD recovery from newer models

Apple Models We Support and What the Recovery Involves

We recover data from every Apple device that stores it: iPhone, iPad, MacBook Air, MacBook Pro, MacBook Neo, iMac, Mac mini, Mac Studio and Mac Pro, from the first models with a hard drive to the current Apple silicon models. What changes from one family to the next is where the data lives and what we need from you, so here is the short version for each.

iPhone

Every iPhone from the iPhone 4 of 2010 to the current iPhone 17, iPhone 17 Pro, iPhone Air and iPhone 17e, including the iPhone 6 and 6s, iPhone 7 and 8, iPhone X, XR and XS, the iPhone 11, 12, 13, 14, 15 and 16 families and all three iPhone SE generations. Every one of them stores its data on memory soldered to the logic board and encrypted by the phone’s own hardware, so the data can only be read from the original board, and only with your passcode. That is why we repair the board rather than swap it, and why a phone that will not turn on, is stuck on the Apple logo, or has been in water is usually still recoverable. See our iPhone data recovery service (fixed price, nothing to pay upfront) and the dead iPhone 13 and iPhone 15 Pro salt water case studies.

iPad

Every iPad, iPad mini, iPad Air and iPad Pro, from the original iPad of 2010 to the current M-series iPad Air and iPad Pro. iPads are built the same way as iPhones: storage soldered to the logic board, hardware encryption, passcode required. Cracked, bent, liquid damaged and dead iPads are recovered the same way and at the same fixed prices as iPhones, through our phone and tablet data recovery service.

MacBook Air, MacBook Pro and MacBook Neo

Three generations, three different jobs. The MacBook Pro of 2012 and earlier, and the white and aluminium MacBook, have a standard 2.5-inch hard drive or SSD, which we recover like any laptop drive. The MacBook Air from 2010 to 2017, the MacBook Pro with Retina display from 2012 to 2015 and the 13-inch MacBook Pro of 2016 and 2017 without the Touch Bar use a removable Apple SSD, so we read the drive on our own equipment and a dead logic board does not stop the recovery. The 12-inch MacBook of 2015 to 2017 and the MacBook Pro with Touch Bar of 2016 and 2017 have the SSD soldered to the logic board, so the board itself is repaired to reach the data. The MacBook Air and MacBook Pro of 2018 to 2020 with the Apple T2 chip, and every Apple silicon Mac from the M1 MacBook Air and MacBook Pro of 2020 through the M2, M3 and M4 models to the current MacBook Pro and the 2026 MacBook Neo, keep the storage soldered and encrypted with keys that live inside the chip, so the SSD chips cannot be read on their own. When the board is dead (no power, liquid damage, will not turn on) we repair it temporarily, just far enough to log in with your password and back up everything. When the board cannot be repaired, such as a hole through the board, fire damage or a crack, we transfer the SSD chips and the other key chips (the T2 or M-series chip and the encryption chips) onto an identical donor board in our lab, a delicate job we call a logic board transplant. Either way we need your login password. See our MacBook data recovery service and the T2 MacBook Pro, MacBook Air M2 and 14-inch MacBook Pro liquid damage case studies.

iMac

The 21.5-inch and 27-inch iMac from 2012 to 2019 has a 2.5-inch or 3.5-inch hard drive, an Apple blade SSD, or a Fusion Drive that pairs the two. We take the screen off, remove the drive and recover it as we would any other drive; a Fusion Drive needs both halves read and joined, which is a job we see often. The 27-inch iMac of 2020 with the T2 chip, the iMac Pro, and every 24-inch iMac from the M1 of 2021 to the current model keep the storage encrypted and tied to the logic board, so a dead iMac gets the same temporary board repair or logic board transplant as a MacBook, not a drive swap. See our iMac data recovery service and the iMac Fusion Drive and iMac that would not turn on case studies.

Mac mini, Mac Studio and Mac Pro

The Mac mini from 2010 to 2014 has a standard 2.5-inch drive, an Apple blade SSD, or both as a Fusion Drive, all removable. The Mac mini of 2018 with the T2 chip and the M1, M2 and M4 Mac mini keep the storage encrypted and tied to the logic board, even on the M4 where it sits on a small module. The Mac Pro of 2013 has a removable blade SSD. The Mac Pro of 2019 with the T2 chip, the Mac Pro with M2 Ultra of 2023, and every Mac Studio from the M1 Max and M1 Ultra models of 2022 onwards use storage modules paired to the machine’s own chip, so a failed logic board is repaired temporarily to log in and back up, or the storage and the paired chips are transplanted onto an identical board. Tell us the model and the symptom on the free quote form and we will tell you what the recovery involves.

We can help with all of these Apple devices and more. Whether you need data recovery for your iMac, MacBook, iPhone, iPad, Mac mini, Mac Pro or Mac Studio, our team handles component-level repair, logic board reconstruction and chip transplant procedures for the most complex cases.

What We Cannot Recover (Apple Security Limitations)

Important: Apple’s security architecture prevents recovery in the situations below. We say this plainly so you do not spend money on a job that cannot succeed:

iPhone & iPad Limitations:

• Disabled/Unavailable devices: We cannot bypass “iPhone Unavailable” or “iPad Disabled” messages from incorrect passcode attempts
• Factory reset devices: Once reset, data is permanently encrypted and unrecoverable
• Deleted data: We cannot recover deleted messages, photos, apps or any deleted content from iPhones/iPads
• Unknown passcodes: Your correct passcode/PIN is always required due to Apple’s hardware encryption

MacBook, iMac & SSD Limitations:

• Erased or deleted data on T2 and Apple silicon Macs: the internal storage is encrypted and TRIM clears deleted blocks, so erased or deleted files cannot be recovered
• Unknown passwords: Your correct login password is essential for accessing encrypted Apple computers
• Older Macs with a hard drive or a removable SSD. These are different: deleted or reformatted data can sometimes be recovered, so ask us before assuming it is gone

Why These Limitations Exist:
Apple’s security architecture is designed to protect user privacy through hardware-level encryption. While this creates excellent security, it means data recovery has strict limitations that no company can overcome, even with Apple recommendation. For more information about data recovery principles and techniques, see the overview on Wikipedia.

What We CAN Help With:
Physical damage, liquid damage, hardware failures, and component-level issues where your device won’t boot but you know your correct passcode/password.

Our Data Recovery Process for Apple Devices

Step 1: Apple Store Visit (Recommended)

Visit an Apple Store first to document the fault and receive a repair case number. This helps protect your warranty status. Apple staff may provide you with our business card including a special discount code.

Step 2: Free Assessment (1-2 Days)

Bring your device to any of our four labs, or to our Adelaide or Perth secure drop-off office, for professional assessment. Our ACMT and ACiT certified data recovery engineers will diagnose the fault and tell you what recovery is possible.

Step 3: Genuine Parts & Expert Recovery

Using genuine Apple parts sourced through our Apple GSX access, we perform component-level repairs, chip-off recovery, or logic board transplants as needed to recover your data.

Step 4: Data Delivery Options

For MacBooks, iMacs & Apple Computers:
Your recovered files are delivered on an external USB hard drive or USB-C SSD. We can format drives for Apple (Mac) or Windows compatibility based on your preference.

For iPhones & iPads:

• Complete iTunes/iPhone backup file for easy restoration
• Camera roll backup (all photos and videos)
• Full iCloud backup restoration directly to your iCloud account
• This lets you restore everything to a new iPhone or iPad after our recovery work

Why Apple Customers Choose Payam Data Recovery

Listed by Apple, with Apple GSX Access
Being listed by Apple gives us access to genuine parts and Apple’s official repair procedures, which lifts success rates and keeps the device as intact as the recovery allows.

Component-Level Expertise
Apple devices use sophisticated hardware and software encryption. Our data recovery engineers specialise in component-level repair and chip-off techniques specifically designed for Apple’s security systems.

Professional Mobile Forensic Equipment
We invest in professional mobile forensic tools including Cellebrite Insights, Cellebrite UFED, and Cellebrite Physical Analyzer for low-level data extraction from iPhones when standard methods fail. The Physical Analyzer allows us to take a full dump/image of a memory chip from mobile phones/iPhones/iPads and process the data as needed. These tools let us recover data even when the operating system or file system is severely corrupted. Our data recovery engineers are trained on them.

Liquid Damage Specialists
We recover data from liquid damaged Apple devices, from salt water iPhones to coffee spills on MacBook logic boards. Phones and tablets are a fixed price. Most recoveries are no fix, no fee. Some complex cases have an attempt fee, then a completion fee only if the recovery is successful. You see your files before you pay.

Physical Damage Recovery
Fire, bending, crushing and water are the cases that reach us after every other option has been tried. The same skills we use on the law enforcement work described above bring back a family’s photos from a phone that has been run over or snapped in half.

National Service for Apple Device Data Recovery
We have four full service labs with data recovery engineers in Sydney CBD, Rhodes NSW, Melbourne and Brisbane, plus secure drop-off offices in Adelaide and Perth that send devices to our main data recovery lab in Rhodes, NSW each day at no cost to you. International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone.

Data Recovery Pricing for Apple Devices

iPhone and iPad Recovery: Fixed Price, Nothing to Pay Upfront

iPhone and iPad recovery is a fixed price service with three options. Economy is $795 and takes 1 to 2 weeks. Priority is $1,500 and takes 4 to 7 days. Emergency is $2,500 and is our fastest service. We never promise a same-day start, because the fastest safe method depends on the fault. Turnaround times are averages and depend on the complexity and rarity of the case. There is no assessment fee on phones and tablets. Phone and tablet recoveries are a fixed price. Most recoveries are no fix, no fee. Some complex cases have an attempt fee, then a completion fee only if the recovery is successful. You see your files before you pay. The rare exception is a complex logic board transplant that needs an expensive or uncommon donor phone. If your phone needs one, we quote the extra cost first, and you choose whether to go ahead. These rare cases usually cost $1,500 to $2,500. You will need to know the passcode. All prices include GST.

More about iPhone and iPad data recovery

MacBook, iMac & Computer Recovery

Free assessment and written quote on every job. An urgent assessment with a written quote within 1 to 2 hours is available for $150.

Every MacBook, iMac, Mac mini, Mac Studio and Mac Pro job starts with a free assessment and a written quote, so the figures here are a guide and your quote is the exact price. Economy service starts at $350 for a basic backup from a computer that still works and $500 for file system corruption. A MacBook that will not power on and needs logic board work to reach its soldered storage is $1,100, and an iMac with a dead logic board is $1,500. There is no attempt fee on these jobs: nothing is charged until the data is recovered and you have checked the file list. Priority and Emergency service is faster and costs more, and every price includes GST, and return delivery is free once you have paid for a successful recovery.
Service Levels: Economy, Priority and Emergency options available for all device types.

Special Offers

Special Apple Store Discount: Apple recommends us when data recovery is necessary. If you visit an Apple Store and receive one of our business cards with a discount code from Apple staff, present it to our team for special pricing.

Emergency After Hours: For urgent weekend/holiday service call 0404 872 926

Warranty & Apple Recommendation Information

Important: While we are recommended by Apple for data recovery services, any hardware modifications we perform may impact your device warranty or AppleCare coverage. Apple makes warranty decisions on a case-by-case basis.

Best Practice: Visit Apple first to document the issue and receive a repair case number. This creates an official record that your device was faulty before data recovery services.

Apple’s Position: Apple states that if a company it recommends modifies a product while performing data recovery, Apple will not exclude warranty coverage on that basis. The cost of the recovery itself is not covered by the Apple Limited Warranty or AppleCare. For complete details about warranty implications, see Apple’s data recovery and warranty page.

Real Success Stories & Case Studies

Featured Apple Recovery Cases

iPhone 17 Pro Water Damage: 14,000 Photos Recovered
Water damage after an earlier repair had failed: a logic board transplant recovered 200GB, including 14,000 photos and 3,000 videos. Case study | Video

2011 iMac A1311 Won’t Turn On: 110GB Recovered
Dead 2011 iMac A1311: the glued screen removed and the hard drive copied on a PC-3000, 110GB saved. Case study | Video

iPhone 12 Won’t Power On
Complete logic board failure requiring component-level repair. Case study | Video walkthrough

iPhone Storage Full Boot Loop
iOS update corruption causing endless Apple logo loop. Case study | Recovery process

Liquid Damaged iPhone: 36,000 Photos Recovered
Severe water damage requiring full logic board reconstruction. Case study | Video

MacBook Dead Logic Board Recovery
Complete motherboard failure with integrated SSD recovery. Case study | Technical process

iPhone Swimming Pool Recovery
Chlorinated water damage with successful data extraction. Case study | Video

Smashed & Bent iPhone Emergency Case
Physical trauma requiring urgent 24-hour recovery service. Case study | Emergency process

Customer Reviews

MacBook Reviews

 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Anthony Fanning 
 
27 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I had an aged MacBook Pro that had accumulated a lot of data and had not been backed up for about 6 months, so there was some recent information and documents that I was keen to keep. MacBook Pro's of this age have integrated logic boards so recovering the data was potentially an issue. Apple referred me to Payam and they were able to recover the entire data file (nearly a terabyte of data) for me within 2 weeks.  I am very satisfied with the cost and the result.  The cost was reasonable given my requirements.  Thank you Scott and team!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rohit Chandana 
 
17 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I recently had to involve Payam Data Recovery team to recover years of data from my MacBook. Team was very professional  and easy to communicate. They checked my Mac and then only send me the quote with no obligations. I chose the Non-urgent service which had SLA of 7 days and then recovered the whole data.
Pricing is also very nominal in compare to the value of data plus they also have the data retention policy of 14 days in case if you want data back in those 14 days.

Great Job Team.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Craig Peden 
 
27 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Life savers ! My son’s Macbook just stopped working one day. Apple (who were excellent to be fair) said she was dead and would be an $1800 repair (new logic board). My sons also did not have his documents backed up (yeah yeah I know - but sometimes you forget). In comes Payam to the rescue. Superb pre and post sale service. They performed amazing internal surgery on his Mac and retrieved the mission critical data for us. As the drives in these Mac’s are hardwired to the motherboard they could’ve be removed so the surgeons at Payam had to perform open heart surgery to get my son’s data back. All 23 GBs were returned on a new Toshiba hard drive and posted back to us in less then 5 days. If you have important data and no back up - these guys are your answer. Wasn’t cheap but we didn’t have a choice this time. Awesome work - highly recommend them
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Melanie Anderson 
 
16 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Data Recovery process for my ancient macbook pro was made so easy, from filling out the form online, to dropping it off, to the communication from the recovery team. It was great to have all my old photos and music files back! So easy, that we sent in my husbands old laptop for the same treatment.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Eug S. 
 
16 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
My logic board failed on my MacBook Pro, and Apple said there's nothing I can do to retrieve my files or turn my laptop on. I was then recommended to visit Payam, and they have been able to both recover all of my files onto an external SSD, and even got my computer to boot up again.

Although a bit pricy, their service has been impeccable, communication throughout the process has been great, and would overall recommend them to anyone that's had any logic board issues.

Thanks for everything Scott.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Philip Berg 
 
8 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I spilled a large cup of coffee across my MacBook and thought I lost all my work as my computer screen went black. As I realised the damage, I quickly went to Payam and oh did they deliver! Not only were all my files saved, I even got my laptop working again. The process itself was super simple, you just drop off your laptop and literally they take it from there. The communication and explanation of the whole process was extremely fast. So without doubt I’d fully recommend this for anyone looking to recover files!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Helen Woittiez 
 
13 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Fantastic company. Found the one critical datafile on my Macbook Air defunct SSD that wasn't backed up. So relieved. Great communication throughout and they even refunded my external hard drive purchase as it wasn't needed. Definitely recommend these people!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Annie Yoshida 
 
22 October 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
After my macbook pro shut down unexpectedly, I was told by Apple that I would lose everything saved to the device. Thankfully, Payam was able to recover everything, and did so within a timely manner.

Thanks :)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 KW 
 
11 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Apple couldn’t get the MacBook to turn on and hadn’t backed up for ages and Apple advised to fix you’ll lose all your data. Apple recommended Payam , glad they did .
Wasn’t cheap but definitely worth every cent as Payam was able to extract every file and move it to an external hard drive.
Thank you guys , your magicians .
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Laura Moore 
 
29 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I had an excellent experience with Payam data recovery. They were very clear with their communication, kept me up to date, were upfront with likely costs. They recovered all the data from my MacBook Pro (2023) more quickly than the time frame they estimated
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Pasang Moktan 
 
10 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I recently had a great experience with Payam Data Recovery. My 2020 MacBook M1 crashed, and I needed urgent data recovery. I was recommended to Payam Data Recovery by Apple. Although the service was expensive, it was quick and efficient. They recovered all of my crucial data, and my MacBook even turned on afterwards.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brian Miranda 
 
20 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam was excellent and fast. They helped me recover data on a dead MacBook Pro (2023 version). Even though it would power on they were able to save the data. Add to that they were super fast and great with communication and regular updates. Highly recommend!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Darren (Busselton Ice Supplies) 
 
10 May 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Fantastic service. We had a water damaged MacBook, and were unable to power up. We were certain we had lost all the data.
Payam were fantastic - no request for money up front - we were told we only pay if the data retrieval was successful, which it was.
Very pleased, would highly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joelle L. 
 
29 April 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Great job! My data was fully recovered on a 2018 MacBook Pro in 3 open days, although an Apple authorized repairer had told me it wasn't possible. I can't thank this company enough for the work they did, which was fast and efficient. I'm so grateful, they overdelivered!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Justin N 
 
28 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Scott and the Payam team managed to revive and restore a completely non-functioning MacBook that Apple had suggested was irretrievable. The service was incredibly fast, efficient and at a surprisingly good price. We have used other data retrieval services previously with poor results and excessive charges, I won't use anyone but Payam moving forward!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Samantha P 
 
15 November 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Very professional service. Recommended to me by Apple. Recovered all my data after a glass of soft drink was spilt across my macbook.😱😭 The process was very easy and I got regular updates along the way. I have all my data back now. Very happy. 😃
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 坤亮吴 
 
24 August 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Craig Nevans and Payam Data Recovery Service saved those data that I thought I would never see again.
These professional data recovery service provider know what they are doing and will always tell you the truth and facts using their expertise and knowledge 100%.

I have a T2 chip MacbookPro that can't boot and I thought my data has been sentenced to death, but Craig brought hope (not overpromising) and he succeeded in getting all those data back.

Not to mention that you only need to pay them a reasonable price (for me it's around 500$) when they are confident with the final outcome.

I could not thank them enough for saving both my time and money in getting those invaluable data back to my life. Strongly recommend their service and will always give reference to them when gods forbids it, any of my friends and families suffer a data loss.

What a nice team!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ciccio 
 
24 July 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
The Apple team recommended Pay when my MacBook mother board needed replacing. The team at Payam did a great job to recover ALL of my data ... The communication and customer service was excellent and I would not hesitate to recommend Payam or if the need arises, use Payam again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Amit Anil 
 
1 February 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
No wonder Apple recommends Payam. Their process is well mapped out and support easy to follow. No hidden costs as everything is clarified. Their phone customer service is friendly and patient to answer all questions. My 2016 MacBook Pro died on me and Payam managed to recover majority of not all of my files. Worth the investment 💯
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James Dykes 
 
12 November 2020
 
 
 Trustindex verifies that the original source of the review is Google. 
I was so impressed JJ at Payam was able to recover my data from a late model Macbook Pro that I said I would leave a Google Review in thanks, clearly Payam's existing reviews speak for themselves - these guys know their stuff, what looked like a lost cause was turned around and all data recovered. Very impressed, hopefully I won't need this sort of service again but if I do I know exactly who to come to. Thanks again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Andrew Djaja 
 
18 October 2020
 
 
 Trustindex verifies that the original source of the review is Google. 
Brought my Macbook pro with a corrupt motherboard. The team were able to extract all the data I needed and more. Would definitely recommend to all.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sam Spencer 
 
8 July 2019
 
 
 Trustindex verifies that the original source of the review is Google. 
My MacBook recently died.  Without my work documents on iCloud I was in a bit of trouble.  Dropped it in to Wes at Payam in Adelaide city.  Everything was recovered.  But what was special was the service - very regular, honest updates re progress and transparent about the options available.  Highly recommend.
  
 
 
 
 
 
 Posted on Product Review  
 
  
 
 
 Gillian C 
 
4 July 2019
 
 
 Verified 
My thanks to Kane at Payam, Brisbane who recovered 15 years of photos, plus all other data (which I had never backed up) when my MacBook Air totally died. Amazingly, Payam offer free quotes. My then fear that this quote would be unaffordable for such a small job from an obviously very professional business, was completely unfounded. Within 2 days I had an external hard-drive containing all my data. I wholeheartedly recommend this company. Gillian
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gary P 
 
14 October 2018
 
 
 Trustindex verifies that the original source of the review is Google. 
Went to Payam Melbourne on Apple Store recommendation. Incredibly honest advice provided. Was advised I could buy a product from Officeworks to retrieve data from my broken Macbook's hard disk. The solution worked and I was able to retrieve the data. I would highly recommend Payam as being very knowledgeable and honest. They definitely know what they are doing when it comes to data recovery issues. Gary (Melb Australia)
  
 
 
 
 
 
 Posted on Product Review  
 
  
 
 
 Mulham 
 
25 August 2015
 
 
 Verified 
My experience was nothing less that perfect. Great Service, seamless process and great outcome. The guys were able to recover 200GB worth of critical Data from a MacBookAir device. All in all a positive experience. Thanks a lot
  
 
 
 
 
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 Trustindex rating score: 4.9 of 5, based on 2374 reviews 
 
 
 
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iPhone Reviews

  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Guy Biviano 
 
23 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
The turn around time in retrieving the information from the phone was great. Would use again
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chloe 
 
16 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I am very thankful to Payam Data Recovery. I was able to get all my data back after my phone decided to die one day without warning. The whole process was very simple and all staff dealt with were very professional. Thank you!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gloria 
 
13 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
My phone died without any warning. Unfortunately I thought I had backed up my photos which I hadn't and I was devastated to.say the least.
I brought my phone to Payam data recovery as my last chance of having my photos saved.
And Payam managed to retrieve all of my data off my dead phone.
Im am very grateful 🙏.
They kept me informed all the way.
I am so happy.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Steve Frost 
 
12 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Did exactly what was quoted and retrieved vital data from a damaged iPhone.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ja Son 
 
8 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam Data Recovery has always been my go to when it comes to any form of recovery, however this time was different because it wasn't a hard drive, it was a Samsung Galaxy S22 Ultra with a bootloop.I needed access to the photos which was extremely important. I was quoted one amount then informed that it was a no go, but I was offered an alternative solution at a higher price. I opted to try it and when I received the news it was successful I was extremely happy and the best part, the mobile phone with its new board, now works. I have a data backup of the phone and a working phone. I highly recommend Payam. Payam, keep up the good work, you've always been there for me and I appreciate it a lot. Thank you.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Patti Campbell 
 
31 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Tim in the Sydney office was amazing and went above and beyond to help me with the process of getting my data recovered and loaded back onto my phone. He was very patient and helpful. I will recommend Payam to any friends of mine who find themselves in a similar unfortunate situation.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jasmine Tomlinson 
 
20 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent experience with Payam Data Recovery, not sure how they work their magic but managed to successfully retrieve all my data from my phone that malfunctioned and wasn’t backed up. So truly grateful they were able to restore my 9 years worth of memories, thank you for your service!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sev Simooniance 
 
8 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
If you're in need of data recovery you can't go past Payam Rhodes. They were very helpful, easy to deal with and always kept me updated on how the job was going in detail and what the next steps were.
My phone had zero hope of getting the data recovered as it was soo far gone but they were able to get it done in the end and I'm very thankful.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 fortima obeid 
 
6 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I submerged my phone with a cracked screen in seawater, leaving it completely unresponsive. Thankfully, Payam Data Recovery managed to recover the data from my 1TB phone! I’m beyond grateful to have my photos, videos, and memories back. Huge thanks to Scott and Andy for their incredible work!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Anthony Zammit 
 
26 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam Data Recovery delivered a truly exceptional service. I was particularly impressed by their unwavering professionalism throughout the entire process. From the initial consultation to the final data recovery, their team was knowledgeable, responsive, and consistently reassuring. Notably, they placed a strong emphasis on the security and privacy of my sensitive iPhone data, handling it with the utmost care. The successful recovery of my photos and data was achieved, and I felt completely confident in their secure and reliable methods. The communication was excellent, making the entire experience stress-free. I highly recommend Payam Data Recovery to anyone seeking a professional and secure data recovery solution.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Carlie Brisbourne 
 
25 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam from payam data recovery was fast efficient and so knowledgeable on offering me a repair for my I phone issue. Great business to deal with and a really great guy 10/10
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marissa Younie 
 
17 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Customer service by these guys was exceptional! Wes at the Adelaide office was really kind and helpful, I was a bit emotional when I dropped my phone off as I was so scared I wouldn’t be able to get my data back as I had dropped my phone at the beach over Christmas. He was very reassuring that they have a high success rate and the team know what they are doing.
We are talking years of baby photos that were saved… I had no backed up my data to my laptop in a LONG time so lesson learnt.
It was successful and only took about 3 weeks in the end.
They were great at helping out with a payment plan as I couldn’t do the lump sum all at once.
Fingers crossed no issues happen again but I know where to go and send people if it does.
Thankyou very much from the bottom
Of my heart.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 ray mun koo 
 
13 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam helped me extract some precious memories from an old iPhone that had significant saltwater damage. The process from start to finish was quick (less than 2 weeks), highly professional and I received regular updates on the data extraction process throughout. The phone drop off and subsequent data collection process was seamless. I would highly recommend Payam to anyone who requires quick and professional data recovery, and with the peace of mind that they’re the most experienced and recommended company in the market.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lisa Jennings 
 
11 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam Data Recovery were able to successfully retrieve data from my mobile phone that was dropped into a salt water swimming pool. They were prompt and keep me updated with the progress. This was a delicate job and it was handled professionally and with 100% of data recovered. They were also very competitive in price. Best in Sydney hands down!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 JustJase82 
 
11 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I could not have been more impressed with the service I received from Payam Data Recovery. I had only known of them reputationally, and so was somewhat shocked at the amount of information and detail that was relayed throughout the whole process. My need to employ their services was a simple drive recovery, but the contents of the drive were extremely dear to my family. There was only ever understanding and competence relayed from the staff, whether over the phone or at the Rhodes office. The recovery was thankfully successful. I could not recommend this business more highly.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Matthew Sujevic 
 
9 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Honestly words can’t describe what Payam can do!
I walked into the ocean while on holiday in Thailand.. as I was taking photos of beautiful scenery I phone died of water damage due a crack in the back of my iPhone. 10 days later I brought my phone into Payam data recovery and to my surprise they recovered everything until the very last photo until my phone’s death. Also had everything backed up on my iPhone to restore and even made a seperate file for photos and videos. I can’t thank Payam enough for there expertise and professional service. Would highly recommend to anyone.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Hilko 
 
5 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent Service. Always better when you can recover your phone data. Good to to talk to "real people" in tech support.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kylie Podgorski 
 
9 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I wanted to extend a huge thank you to the Payam team for the incredible service you provided. Due to a stupid mistake I made with my iPhone, I thought I had lost years of precious videos and photos. Thanks to your expertise, you were able to retrieve them all, and I couldn’t be more grateful.

The service was professional, fast, and seamless. Your clear and comprehensive instructions made the entire process easy, which I deeply appreciated.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tony 
 
6 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Honestly cannot speak highly enough about this company and how amazing they were. I honestly thought I'd lost years of files and special photos, and they recovered. Even after Samsung and Telstra told me that it was impossible for me to recover :-( The communication and service during the entire process was the best I've seen in a long time and trust me these guys are the best! Thank you so much !
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Jeffers 
 
27 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
The service isn’t cheap but they quickly recovered all my photos from an iPhone that had (accidentally) fallen in the ocean and was destroyed by the salt water. So grateful that I was able to get all my data back!

I also appreciated that they were upfront about costs and laid out everything before you committed so you knew exactly how much you were looking at for the service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ruth Harris 
 
15 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Recommended by our daughter, and can’t speak highly enough of this Business. They were super quick in retrieving most if not all the photos etc (have no way of knowing how many were on there in the first place) from broken Samsung phone. Well done! Very professional service. Expensive but well worth it! Haven’t tried to access other data through Smart Switch yet. But thank you!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tinu Elena 
 
2 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Suddenly my iPhone 14 stopped switching on
There was so many important work related apps and my late mothers memories  which I haven’t backed up , Payam did a wonderful job in backing up almost all the data , I really very thankful for their support from the start
  
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Dakota Mech 
 
2 August 2024
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. 
100% would recommend Payam for all your data recovery needs. I recently went swimming with my iPhone and almost like 20,000 photos along with 500gb of data. They were able to recover it all, customer service was amazing and they got the job done in just a few days. Very grateful
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ebony Hanson 
 
26 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Quick, helpful, professional, got the job done. Recovered all my data from a iphone. Thanks guys, you were incredible :)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Maxime Tacher 
 
22 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I contacted Payam to recover data from my iPhone, which wouldn't turn on at all, and they were able to recover a complete backup of my data. The entire process, from sending the phone to recovering the data, was very well explained. Many thanks for their professionalism :)

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Harold Holt 
 
15 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Job 46935 - In short, my iPhone 14 Pro became a brick and wouldn't power on, Apple told me there was nothing they could do to help as I did not back up my data to iCloud. Payam Data Recovery took less than two weeks to provide me with the entire contents of my iPhone as well as an iPhone backup folder. I reset my new iPhone from that backup today and have lost absolutely nothing. These guys are worth every dollar and I could not recommend them highly enough.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James 
 
20 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I can understand why they have such high ratings. Amazing. From start to finish. The online chat, the reception staff, Tim the technician, and all the other recovery experts; all professional and helpful to the highest level.

I had a severely salt water damaged cracked iPhone 11 Pro that had not been backed up for over 4 years (stupid I know). Tim was helpful and very patient and ensured I didn’t have any backups in places I didn’t know (I didn’t). They retrieved all my data and made it possible to restore it to a new iPhone via an iTunes backup. It took them a week to recover and accommodated a flexible drop off and pick up  for me.

All prices where upfront and they discussed the worse case scenarios which may include additional costs but only at your say so.

Thank you everyone at Payam.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Alex Taylor 
 
6 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I cannot recommend Payam Data Recovery highly enough! My iPhone had a damaged logic board (wasn't dropped, just didn't turn on one day). And the team recovered all my data. I can't thank you enough!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ata Farsiv 
 
5 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Perfect Job for recovering data from badly damaged iPhone by water. I appreciate Payam's team.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Michael 
 
14 May 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Life savers, highly recommended for data retrieval. Saved photos and data after a iPhone firmware update. Apple didn’t care only when they took my money for top range storage, means nothing back up to cloud is a better investment. Great team of specialists Payam saved my data. Flat fee was reasonable and would highly recommend their services.💯
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 L P 
 
6 May 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
My iPhone XS randomly stopped working and was unresponsive. All I had was a black screen and it wouldn’t charge.
I had so many precious photos on the phone including the first 6 months of my child’s life that was not backed up!
I was recommended to use Payam Data Recovery and these guys were my saviour!!! I got all my photos back and the process was very professional and efficient. Super grateful!
All the information about cost and process is on their website, no hidden costs and their communication is great.
Thanks again Payam for recovering my precious memories!
  
 
 
 
 
 
 Posted on Product Review  
 
  
 
 
 F White 
 
22 April 2024
 
 
 Verified 
iPhone shut down. Apple Genius Bar unable to resolve. Referred to Payam. Totally positive experience- efficient, early success.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Scholesy 97 
 
10 April 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Very happy, had over 10 years of data lost on my iPhone from a dodgy repairer, Payam recovered everything, was super pleased, defiantly would recommend
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Raymund Manio 
 
9 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
If you think you have lost all your data from your water damaged phone, and don't have iCloud back up, don't lose hope!
These guys are absolute life savers! After losing all my data from my water damaged iPhone, the Apple store at Castle Hill recommended me to contact Payam. I contacted them and the pleasant receptionist advised I could drop by the Rhodes office with my completely dead phone. Upon arrival at the Payam office, I was met by a friendly gentleman who took the time to clearly explain the whole process and answer all my questions. Not pushy at all and just a straight up nice guy. At the end of our conversation and after handing over my phone ,with the hope the data could be retrieved, I asked  him for his name. He shook my hand and said "I'm Payam Toloo". Works out that the person who I thought was a super friendly customer service rep was the owner and founder of this awesome company. What a champion bloke!
Most importantly, within a couple of days I received an email from Payam and to my amazement they were able to completely retrieve all data from my phone. All 500Gbs worth! I'm forever grateful. They were able to retrieve everything and supplied backups, all quickly and with clear communication and as an added bonus provided a simple video with instructions on how to transfer the retrieved back up data from the storage device to my new iPhone. I absolutley recommend the team at Payam!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Swetah Singh 
 
9 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I am so beyond grateful to Payam. Unfortunately my iPhone 14 suddenly died and I did not have all my data backed up on my iCloud. Apple recommended Payam and from the start all of the staff members have been nothing but helpful in reassuring me that they will do their best to recover my data. Within one week I received an email saying my data had been restored. As a business owner my phone is a necessity but most importantly my photos. Thank you so much. I cannot recommend Payam enough.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Yalda Zamiri 
 
8 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I thought I had permanently lost years and years of my precious family memories until apple recommended Payam. I am so glad I chose them. Not only were they quick and reliable, but I was able to get everything back from my liquid damaged iPhone that was never backed up and wouldn’t turn on. I am so impressed by the outcome and couldn’t have trusted anyone else. Thank you Payam!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Claudette N 
 
21 January 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Awesome! They managed to get back new born photos of my son as well as many others from my iPhone after it just stopped working. They sent videos of them retrieving the photos and videos and stored on a hard drive. The handling of the drop off and pick up was so professional. I would highly recommend using Payam to get back your sentimental photos
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chris Pinks 
 
12 December 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
A superb experience with this business after my iPhone got incapacitated due to salt water on a kayaking weekend. When Apple told me all my data (photos of my kids and wife) were gone for good, I almost had a coronary. And they could do nothing. Not even when of those “geniuses”.
Well Payam is where you meet the real geniuses! They got all my data back and even helped me set up my new iPhone.. which I did struggle with. Thank you so much to Tim and the other guys who helped me. A really impressive, top notch customer experience
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Craig Fletcher 
 
6 December 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
The team at Payam have been able to do what 2 other data recovery companies could not do and both told me they were leaders in the field , one is based in Melbourne and one in Sydney. i had a cracked mother board on my phone a late Samsung, the screen would not lite up so standard methods for recovery would not work , both tried with no success and told me all was lost . I contacted Payam told them of my dilemma explained in detail they said we are able to do things that other data companies can not , so of course my eyes rolled hearing this sort of talk for the third time but they were very thorough in their explanation and optimistic they would succeed , so with nothing to loose i sent them the phone , on that phone i have some 42,000 photos , over 400 videos , contacts from all over the world some 450 odd, plus all my messages and apps , this data base has been growing since 2016 , has been transferred with 4 phone upgrades the new Samsung is the 5th, in short it is my world and means a very great deal to me . i had a short wait approx 10 days and the team from Payam have notified me that they have been able to recover 100% of my data  AND their cost was less than the other two agencies had quoted . This has been a 6 month ordeal  I am extremely grateful to the payam team for their dedicated hard work and industry leading ability ,they can do what others can not , they can do what can not be done in my case with 100% success can not recommend them high enough , thank you team payam , cheers.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 E F 
 
9 November 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Thanks team. Efficient and professional service. Old Samsung phone couldn't be repaired. Payam recovered sentimental photos/videos. 10/10
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Alea 
 
21 October 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
My iPhone 14 Pro Max broke and was stuck in data recovery loop.

After asking for quotes everywhere and doing research for iPhone data recovery in Auckland, I received the most affordable quote and most professional service from Payam.

They were fantastic throughout the whole process and answered all of my questions super quickly and with detail. They also recovered everything, including a complete iTunes backup.

Keep in mind that they will have to look through your photos to ensure that none of the files recovered are corrupted. Highly recommend Payam.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lauren 
 
19 October 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam Data Recovery is incredible. I have sent multiple data jobs to them, including an extremely complex case with an iPhone 2. Everyone else said it would be impossible to extract the data but Payam Data Recovery got it done! Cannot thank you enough.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Martina Albert 
 
30 August 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
My iPhone took a dive into the bathtub and stopped working immediately. I felt so ill and couldn’t stop crying, I thought I had lost all the photos from my pregnancy and  the first year of my second sons life. How would I explain that one when he is older and comparing to his brother!? Thanks to payam I don’t have to explain it! They retrieved all my data to a hard drive and created a iTunes back up for me. “data recovery work completed” is the best statement I have ever read in my life. Wasn’t cheap, but worth every penny! Hopefully don’t ever have to go through that again but if I do I know where to go. Within 5 working days my data was delivered back to me! Not all hero’s wear capes! Thank you so much!
  
 
 
 
 
 
 Posted on Product Review  
 
  
 
 
 Raushan M. 
 
11 April 2023
 
 
 Verified 
My iPhone drowned, switched off and never turned back on. Apple service centre recommended Payam. Filled in the online form, sent my phone to them, got all my data, photos, contacts, messages recovered. The process was quick and easy to follow. Customer service has been proactively informing me of the progress long the process. Before paying for the service, I was sent a video proving the data was recovered. Job was done very quick (within a couple of days), despite not buying the urgency package.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Lanesbury 
 
31 March 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam was super efficient in recovering ALL of my lost data in my iPhone after it died and I did not have a backup, they were quite fast and great customer service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mario Hilmi 
 
13 March 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
I went to 4 Mobile phone shops and they all said you will never get your data back. Payam got my data back!  These guys are fantastic, trust worth service and willing to try.  Worth every cent, don't waste your time with anyone else...Thank you all!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Aman Karimi 
 
10 February 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Very happy with the service, the people at Payam Data Recovery are literally life savers.

Our Samsung Galaxy S8 was locked due a forgotten pin and on top of that Secure Startup was enabled meaning that the device pin had to be entered before the phone even switched on. It had gotten to a stage where if the pin was entered incorrectly a few more times the phone would automatically do a factory reset and delete all the data on the phone.

We had priceless photos of our new born that we couldn't afford to lose.

The process of booking a data recovery job is made so simple and can all be done through their website. They provide multiple options to choose from depending on urgency. If the data is not recovered they don't charge anything.

The first assessment, they weren't able to recover the data due to the encrption on the phone. They recommended to contact them again in 6 months as they are constantly researching new methods and tools.

A year later, we sent the phone off again and this time they were able to recover all our photos, videos ...

Their customer service is 2nd to none, they provide the option of viewing the recovered data remotely to make sure your happy with the service before making payment.

If you have data that needs to be recovered, send it to Payam Data Recovery. If it can be recovered they will recover it for you. If it can't be recovered, no one else can recover it.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gaming With Jacinta 
 
31 January 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Amazing service and great communication skills throughout my whole service. They were able to recover my photos and data from my broken samsung phone that I never backed up and thought I would never get back. They let you know of all the upfront costs and different options they have for you to make it a very easy experience to go through. Highly recommend
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Emily 
 
9 December 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
Absolutely incredible. I'm not a frequent hander out of 5 stars. I had so little hope that anyone would be successful getting years of photos off my busted iPhone. The error I had was one multiple other providers said would be impossible to work with - they didn't even want to try it was so hopeless. Payam no joke did so in such a quick time frame, I was shocked. The turn around time was quick, the follow up email with results was comprehensive (including a video of some of the data, to show what was recovered), and the shipping of my data back to me was so fast it was like Australia Post became a half decent service just for Payam. In all my years of paying for all sorts of services, Payam is well and truly in the top 10 companies I have dealt with. I now have the last photos of my dog before he passed from cancer. Worth every single cent, and then some!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Andrew Keigan 
 
30 November 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
Very professional, did a great job recovering the data on my water damaged iPhone XS, tried everything else and they were my last resort. They send back all the data and a copy of the iPhones restore file which enabled me to reimagine all the data and files onto my new phone. Would highly recommend using them if you are unable to restore your phone.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Don TANG 
 
26 November 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
Recommended by IPHONE and tried it without hesitation. Totally crushed iPhone with Data recovered by your team. Fantastic job.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jonny I 
 
15 November 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
These guys were recommended by the Apple store. Spoke with them and they were great at explaining the process. Was best priced in the market too. Dropped off a non-functional phone and received a hard drive back within 2 weeks! Had an issue with the backup file but got on the phone with Craig who helped me step through the issue and eventually, we got my iPhone and all its data recovered onto a new iPhone! Recommend them not just for the recovery of data but for the great over-the-phone support I received from Craig when I had issues with iTunes.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 jeannie carroll 
 
16 June 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
I rang payam about getting my recovering photos from my iPhone which includes very sentimental pictures of my children, i was quite emotional and the man I spoke to Albert dealt with my call with calm and kindest. I will be a loyal customer because of our conversation
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lucy Birkinshaw 
 
3 June 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
Recovered everything on my iPhone (which hadn’t been backing up photos correctly) and actually returned the phone in working condition. (Payam specifically let me know that the phone may be destroyed in the process). Apple had informed me that I would absolutely not be able to get the phone fixed, but that a service like Payam might be able to get the data. It was fast, easy and they delivered far more than expected. So happy. Thank you with all my heart.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 gareth Martin 
 
19 May 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
Thank you so much! Payam data recovery truly has gone above and beyond. After dropping my iphone onto the pavement i thought i was dealing with simply a badly smashed screen. After taking it to Apple I was told that i had damaged it beyond just the display and had actually damaged the hardware internally which is why it couldn't turn on. This was confirmed by a repair shop who also said that there was no chance of recovering the over 8 years of photos and videos that i had on there which had not been backed up anywhere. Payam received my phone on Tuesday morning and by Thursday night I had an email saying that my recovery was complete. Lesson learnt on not backing up your files, but thankfully Payam saved the day. I couldn't be happier with both the result and the exceptional service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 asutrw poinva 
 
22 September 2021
 
 
 Trustindex verifies that the original source of the review is Google. 
I would like to thank the team at Payam Data Recovery for the help they have given us. My phone was water damaged and had gone blank. The photos of my daughters birth were on it. Samsung said they could not help me and I got the same response from any other company I engaged. That phone has been in my car for over a year now just in case I could find someone. I was told about PDR and within a week they have extracted the photos and they are being delivered. I can't thank you enough. Happy wife, happy life!

I will recommend you anytime I can.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Faheema Groves 
 
24 February 2020
 
 
 Trustindex verifies that the original source of the review is Google. 
After spending a lot of time researching the internet on how I could recover data from my Samsung Galaxy phone I come across Payam. Payam received my phone on Wednesday and on Friday I had a call telling me they had recovered my data. I felt like crying at this moment as I was so overwhelmed. I could not have been happier with the service and it was worth every cent been able to get back to my child's baby photos back! Would recommend Payam to everyone! Thank you Payam.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ruth Warr 
 
14 January 2018
 
 
 Trustindex verifies that the original source of the review is Google. 
Great customer service, honest advice, fast turn around time, exceptional results! Recovered all my newborn photos (the only ones i had) from my smashed mobile phone = priceless!!!!
  
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Matt Sikirich 
 
17 October 2017
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. 
Thanks Payam. Did a great job recovering data from my Samsung phone mini SD card that was not responding at all. The customer service and follow up was great.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Alex Giangrasso 
 
6 October 2017
 
 
 Trustindex verifies that the original source of the review is Google. 
Recovered data from my water damaged (destroyed) Samsung Galaxy S6 3 weeks after the damage occurred. Amazing service!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joe Saxton 
 
8 September 2017
 
 
 Trustindex verifies that the original source of the review is Google. 
Was very surprised they were able to recover all my photos and files from a ocean-water damaged Galaxy Note. Very happy indeed.
  
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Patrick Dunne 
 
17 May 2017
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. 
I would like to thank the team at Payam Data Recovery for the help they have given us. My phone was water damaged and had gone blank. The photos of my daughters birth were on it. Samsung said they could not help me and I got the same response from any other company I engaged. That phone has been in my car for over a year now just in case I could find someone. I was told about PDR and within a week they have extracted the photos and they are being delivered. I can't thank you enough. Happy wife, happy life!

I will recommend you anytime I can.
  
 
 
 
 
 
 Posted on Product Review  
 
  
 
 
 Jessica 
 
11 August 2016
 
 
 Verified 
After spending a lot of time researching the internet on how I could recover data from my Samsung Galaxy phone I come across Payam. Payam received my phone on Wednesday and on Friday I had a call telling me they had recovered my data. I felt like crying at this moment as I was so overwhelmed. I could not have been happier with the service and it was worth every cent been able to get back my childs baby photos back! Would recommend Payam to everyone :) Thank you Payam.
  
 
 
 
 
 
 Posted on Product Review  
 
  
 
 
 MrsSchroeds 
 
25 January 2016
 
 
 Verified 
Hi, I went to access some photos from my Samsung S5 and they had disappeared. There were so many of my grandchildren and I was devastated. I did some research and found Payam, and as they were in Adelaide decided to give them a go, didn't have anything to lose and all to gain. Fabulous, Wes was great, all photos recovered and I am so very happy. Will, and have already recommended you guys to anyone who will listen! Debra Schroeder
  
 
 
 
 
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 Trustindex rating score: 4.9 of 5, based on 2480 reviews 
 
 
 
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Frequently Asked Questions About Apple Data Recovery

Who is the best Apple data recovery company in Australia?
Payam Data Recovery is one of three data recovery companies listed on Apple’s data recovery page and has been listed since 2016. We have four labs in Sydney CBD, Rhodes NSW, Melbourne and Brisbane, plus secure drop-off offices in Adelaide and Perth, and we have been recovering data since 1998.

Can you recover data from a broken iPhone?
Yes, we specialise in iPhone data recovery from physically damaged devices including liquid damage, smashed screens, and logic board failures. We’ve completed over 2,000 Apple device data recovery cases per year.

Does Apple data recovery void my warranty?
Any hardware modifications may impact warranty coverage. Apple makes decisions case-by-case. We recommend visiting Apple first to document the fault with a repair case number.

Why should I choose a company recommended by Apple for data recovery?
Apple lists only providers that meet its requirements for privacy, genuine parts and process. Being one of the three companies on that page means Apple Retail Stores and Apple Authorised Service Providers can refer you to us, and it gives us GSX access to genuine Apple parts. We provide data recovery services to Apple Retail Stores, Apple Authorised Service Providers and Apple employees.

How long does Apple device data recovery take?
Economy service takes 1 to 2 weeks on average, Priority 4 to 7 days on average, and Emergency is our fastest service. Times depend on the complexity and rarity of the case.

My iPhone will not turn on and Apple says the data is lost. Can you help?
Usually, yes. Apple replaces the phone; we repair the original logic board so the data on it can be read and backed up. You need to know the passcode. It is a fixed price service. Phones and tablets are a fixed price. Most recoveries are no fix, no fee. Some complex cases have an attempt fee, then a completion fee only if the recovery is successful. You see your files before you pay.

How much does Apple data recovery cost?
iPhone and iPad recovery is a fixed price: Economy $795, Priority $1,500, Emergency $2,500, nothing paid upfront. MacBook, iMac and other Macs start from $350 after a free assessment and written quote. Full prices by device are on our data recovery cost page.

Our Australian Data Recovery Labs: Apple Device Specialists

Real Labs with Apple Device Specialists On-Site
Our four labs in Sydney CBD, Rhodes NSW, Melbourne and Brisbane house professional data recovery equipment for Apple devices and data recovery engineers who specialise in Apple hardware.

Lab and Drop-off Locations