Mobile Phone Data Recovery

Mobile Device Recovery

Our Reviews

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A HUGE thank you to Paolo for recovering my severely water damaged iPhone! Also the to team at Payam for their professionalism, kindness and awesome service……so refreshing! After being told by two other technicians that there was no hope……Payam found a way!!! Paolo you must be acknowledged for your tenacious will to find a solution!

Maria Vatos January 22, 2018

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Simply the best 🙂

Frederic Lai Tham October 28, 2016

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Great staff and very helpful. They have recovered data for me a number of times.

Keith Adams October 28, 2016

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Upon discovering Payam online, and experiencing issues with the manufacturer of the external hard drive, I was reluctant that the data on my device would ever be recovered. Payam took the time to explain step by step the process, and showed visibility the whole way through. A special thank you to Lachlan and Keith for

Andrew October 28, 2016

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I was very impressed with the service you offered – and in particular your communication throughout the process. You did a great job and recovered all the data from a few drives of valuable information at a price that pales in comparison to the value of the data recovered.

Jye October 28, 2016

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Because of this company, I was able to retrieve priceless videos & photos from my iPhone 5S, which was damaged from salt water contact. I took it to them several months after the water incident and they were still able to recover everything. Their service was top notch and I’d highly recommend their service!

Ook Tong October 28, 2016

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Vinh & Paolo, a big thank you for recovering all my data lost when my iPhone tried to swim recently. Having no recent backup I was bereft until meeting you. I could not believe your promptness nor that I had so much data hanging in space. You are professional at Payam. Long after the cost

Tim Knaggs January 22, 2018

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Your service was excellent and I couldn’t fault it. Communication, pricing and the processing timing was made very clear and reiterated a number of times. My dead mobile phone was processed surprisingly quickly and the data I wanted to retrieve was recovered.

Peter Juniper. October 27, 2016

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A huge thank you to Paolo for recovering my severely water damaged iPhone! also the team at Payam was very professional, kind and awesome… so refreshing! After being told by two other technicians that there was no hope… Payam found a way!!! Paolo you must be acknowledge for your tenacious will to find a solution!

Tia Bates January 22, 2018

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You only pay if they can recover your data, that was a big selling point for me. The process from start to finish was an efficient one and they managed to retrieve 100% of my data. Great website also. I will definitely use them again in the future.

Kristen Sager October 28, 2016

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PAYAM has again recovered my files and work history within the time frame that i needed them back. I would recommend this service to anyone who thinks that their files are lost forever. Payam’s knowledge and professional service make a distressing occurrence a walk in the park. Cheers Payam.

Aaron Hare October 28, 2016

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Clear, thorough and friendly communication throughout the process. They listened carefully to my needs and successfully recovered data for the lowest cost possible and in good time. Very impressive service.

Tony Robbis October 28, 2016

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Great service. Recovered entire job lost on a failed CF card with fast turnaround. Would happily recommend Payam Data Recovery services

Glen October 28, 2016

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Best service yet for retrieving data removed in error. Great advice, professionalism and care. Thanks heaps Craig.

John Hipwell October 28, 2016

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Payam really delivered exceptional service in what was a very critical situation for me. A lifetime of photos were gone as were all my accounting records. They retrieved all my data in a timely manner with professionalism. Highly recommend! A++++!!

Stanley Armstrong October 28, 2016

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Professional+++, good at what they do, fast efficient, delivery. Lost 10 years of family photos, everyone else said the data was unrecoverable. Highly recommended.

Ade Newie October 28, 2016

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Excellent work achieved without delay.  I thank you.

Doug Smith October 28, 2016

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Awesome service and great people. Thanks Paolo.

Everything is taken October 28, 2016

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They are very honest and responsive, and the cost was very fair. I’m glad that I took my very important hard drive to them.

Vangie Taylor October 28, 2016

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Losing our overseas holiday photos was devastating. Finding Payam data Recovery in Brisbane, who recovered every photo, was an absolute “God send”. A million grateful thanks Guys. well Done!

Philip Sagerine October 28, 2016

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Payam Data Recovery at North Syd is great. Very professional and friendly service and price is low. Appreciate that they ring to get permission before they take the next step. They take the cheapest option possible. Would highly recommend them to anyone who seek to recover lost data.

Hui T October 28, 2016

Mobile Phone and Tablet Data Recovery Services

Has your phone or tablet stopped working? Don’t panic, we can help!

Our company was founded for one reason, to help people. We are the world leader in mobile phone data recovery, and the best in Australia at what we do. Data recovery is all we do, all day, every day and we would be delighted to get your lost data back for you.

First things first, please power off the phone and do not use it any longer to prevent further damage and to provide us with the best chance of getting your data back for you.

We specialise in recovering data from damaged or faulty Apple iPhone, iPad and Android devices, including Samsung Galaxy.

The main differences between what we do compared with cheaper phone repair shops are: 

  • Your data is our focus, which means we do everything to ensure no data loss.

We get phone calls very often from people who told a phone repair shop they wanted their phone repaired mainly because they want their photos back. But the phone repair shop fixes the phone, and loses all data. We always focus on getting your important data back in a safe and professional way. Some phone repair shops may repair your phone, but you may lose all your data permanently (even if you told them very clearly you want your data back and you do not have any backup)

  • We don’t give up! We put in a massive amount of time and effort.

Most phone repair shops may do some very basic level repairs, such as changing the battery or screen, but we are highly skilled and equipped with the latest technology available. If a job is too hard, phone repair shops will give up and tell you it’s impossible. We won’t! We’ll treat it like it was our phone and put in an extreme level of effort and time. We won’t stop until we get your photos, videos and other files back.

How much does it cost?

We offer 3 options depending how fast you need your data back.

Economy Service
(Not urgent)

Priority Service

Emergency Service
(Super Urgent!)

About our special case lab:

If conventional data recovery methods and attempts fail, we don’t give up! We love nothing more than making a “Mission Impossible” task possible. Instead of deeming any case unrecoverable, we will offer a custom Special Case quote. This may cost $2500 to $10,000 and may take several weeks or months even. We have a track record of finding custom solutions to recover data that many other professionals said was impossible. We try harder, put in more time, effort and hard work to help you get your important files back.
Note: All prices quoted are in Australian Dollars and include GST.

Can you help with my problem?

Yes, if your phone suddenly stopped working or has suffered some accidental damage of any kind, there is a very good chance we can. We can recover all data from in more than 95% of cases including:

  • Liquid damage (toilet, drinks, swimming pool, salt water, washing machine..etc).
  • Will not power on
  • Unable to charge
  • Cracked/smashed screen
  • Physical damage
  • Broken connector
  • Corrupted operating system
  • No longer working after a software update/failed update.
  • Apple devices that show a cable and iTunes logo.
  • Corrupt iTunes backup (We can extract the contents for you)
  • iTunes backup file asking for a password (Encrypted) – We can extract the contents for you without the password.
  • Extracting an encrypted iTunes backup file
  • PIN/Passcode removal on some models of phones. Proof of ownership must be provided, we will only do this for the real owner of the phone.

Note: In some cases no data can be recovered. If this is the case we will inform you of the reason as best we can and may offer you our Special case lab option to do research for a custom-made solution. We hate to give up!

What can’t be recovered?

  • Deleted Photos/Videos from any new model Apple iPhone or iPad.
  • A factory reset/restored new model iPhone.
  • A disabled iPhone or iPad – for most modern iPhone/iPads.
  • Factory reset or deleted data from new model mobile phones due to data encryption or secure data erasing technology.

If your phone is disabled, you have deleted information or reset the phone – please give us a call or click on the live chat button on the bottom right of this page to give us more details before completing the Submit a job form. If we know we can’t help you, we’ll try to let you know right away.

How long will this take?

This will depend on what the problem is and how the device responds to any temporary repairs or chip-off procedure if required.

On average our Economy service jobs take 2-3 weeks, Priority takes 1 week and Emergency can be done in as little as 24 hours. There are many variables, but this typical estimate.

Why choose us?

We are your best chance of getting your data back successfully and in good condition. You are much more likely than a phone repair shop to get your important files back because we know what to do, how to do it and will always do it in a safe and professional way.

  • We will try harder than anybody else and will not give up when faced with a difficult problem.
  • We provide services to the Australian Federal Police, State Police and Government law enforcement agencies. When their elite forensic teams can’t do it – we usually can! Note: We do not offer forensic services to the public. Proof of ownership and the PIN/passcode is required.
  • Our employees’ job satisfaction comes from helping customers, we come to work every day to help people – all day, every day – we do what others say is impossible. We love it.
  • We specialise in complex and time-consuming hands-on electronic repair work to recover data from physically damaged or faulty phones.
  • Our data recovery engineers specialise in temporary repairs to your phone required in order to recover the data. This is done with a very powerful professional microscope, soldering iron, a multimeter, spare parts and other world-class tools and training. We also use BGA chip removal/rework tools, Infrared soldering equipment and nano-soldering tools.
  • Our labs use state-of-the-art mobile phone data recovery equipment, including the world famous Cellbrite UFED Touch Ultimate as well as the most technologically-advanced ‘mobile device surgery lab’ in the world with a large variety of memory chip readers, chip-off technology, JTAG, custom-made tools, PCB repair tools, microscope and nano-soldering tools.
  • The world’s latest data recovery facilities ensure your data will be recovered using only professional and proven methods for the best chance of success without any extra damage.
  • Payam Data Recovery has been operating since 1998 and is the oldest, biggest and best data recovery company in Australia.
  • 5 Star Google and Facebook Reviews – more online reviews and testimonials than any other data recover company

Will my phone be repaired?

No, Your mobile phone will NOT be repaired/fixed – our goal is only for a temporary repair to recover your data. In fact, in most cases the phone will become damaged and the warranty will be void as a result of the component level repair or chip-off procedures required. We have been told that in general, as soon as component level repairs or modifications are done on any phone by anybody at all, the warranty is void. Please check with the manufacturer regarding their policy regarding warranty.

Important Conditions of service:

  • We will not recover data from a device that does NOT belong to you. You will be asked for photo ID and to declare that you are the owner of the device. Any attempt to violate the privacy of any person by attempting to recover data from a phone or tablet that is stolen or not your property will be reported to the police.
  • We can only recover your data if you provide us with your PIN or Passcode. Without this, we may not be able to recover any data.
  • We may require your Apple ID and Password in cases, we will keep this strictly confidential and you may change your password right after our work is done.
  • In most cases that we work on, your phone will be dismantled and we will perform component level work on the PCB. The phone may be destroyed in the process. This will void your warranty as we are performing component level repairs on the electronics.
  • Any time estimate we provide you is based on a typical case or average job we see. We may need several months for very difficult cases.

Ready to get started?

If you would like to deliver your mobile phone to us in person or send it by post/courier, please proceed to complete our online Submit a job form here to get the process started.

You will be asked to select the Economy, Priority or Emergency service and given the option to pay upfront.

Once you complete this form, you will get a PDF file that is a combined ‘Submit a job form’ and tax invoice/receipt to print and include in the box with your phone, an optional address label and your new Job number included.

The next step is to post or deliver your phone to the lab closest to you to get started.
If you are using post/courier, please pack your phone with at least 3-4cm of bubble wrap on all sides of the device to protect it from further damage. Do not send us any cables or power adapters.

If you would like to bring your phone to our office in person, you are welcome to visit us during our business hours of 9am to 5:30pm, Monday to Friday.

Bring it in any time! No appointment is needed. Please call on 1300 328 273 (or +61 2 80766079 for overseas callers) if you have any other questions.

Note: Our head office in Sydney, Australia is our super-lab for mobile device data recovery, your mobile phone will be shipped at no cost via Startrak or FedEx to our Australian head office. We do not generally perform mobile phone data recovery work at all of our labs due to the costly equipment and tools needed.