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Apple MacBook Data Recovery Specialists

We recover the IMPOSSIBLE

Over 300,000 devices recovered
Marketing graphic showing a customer looking worried at a laptop, headline MacBook won't turn on, files trapped inside
Marketing graphic showing a customer looking worried at a laptop, headline MacBook won't turn on, files trapped inside
Marketing graphic showing a customer celebrating at a laptop, headline Relief, we extracted all your files and photos
Marketing graphic showing a customer walking through an office doorway, headline Pick up time, your data is ready
Marketing graphic showing an engineer handing a box to a customer at reception, headline Back where it belongs

Free assessment
and obligation-free quote

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High Success
Rate

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Has your Apple MacBook stopped working? We can get your files back!

We specialise in recovering important files from all types of Apple MacBook computers that have the following problems:

No power / Not turning on

Dead / Faulty Logic Board

Liquid Damage / Liquid Spill

Smashed / Broken / Bent

Stuck on boot up

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Anthony Fanning profile picture
Anthony Fanning
27 March 2025
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I had an aged MacBook Pro that had accumulated a lot of data and had not been backed up for about 6 months, so there was some recent information and documents that I was keen to keep. MacBook Pro's of this age have integrated logic boards so recovering the data was potentially an issue. Apple referred me to Payam and they were able to recover the entire data file (nearly a terabyte of data) for me within 2 weeks. I am very satisfied with the cost and the result. The cost was reasonable given my requirements. Thank you Scott and team!
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Rohit Chandana profile picture
Rohit Chandana
17 February 2025
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I recently had to involve Payam Data Recovery team to recover years of data from my MacBook. Team was very professional and easy to communicate. They checked my Mac and then only send me the quote with no obligations. I chose the Non-urgent service which had SLA of 7 days and then recovered the whole data. Pricing is also very nominal in compare to the value of data plus they also have the data retention policy of 14 days in case if you want data back in those 14 days. Great Job Team.
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Craig Peden profile picture
Craig Peden
27 January 2025
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Life savers ! My son’s Macbook just stopped working one day. Apple (who were excellent to be fair) said she was dead and would be an $1800 repair (new logic board). My sons also did not have his documents backed up (yeah yeah I know - but sometimes you forget). In comes Payam to the rescue. Superb pre and post sale service. They performed amazing internal surgery on his Mac and retrieved the mission critical data for us. As the drives in these Mac’s are hardwired to the motherboard they could’ve be removed so the surgeons at Payam had to perform open heart surgery to get my son’s data back. All 23 GBs were returned on a new Toshiba hard drive and posted back to us in less then 5 days. If you have important data and no back up - these guys are your answer. Wasn’t cheap but we didn’t have a choice this time. Awesome work - highly recommend them
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Melanie Anderson profile picture
Melanie Anderson
16 January 2025
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Data Recovery process for my ancient macbook pro was made so easy, from filling out the form online, to dropping it off, to the communication from the recovery team. It was great to have all my old photos and music files back! So easy, that we sent in my husbands old laptop for the same treatment.
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Eug S. profile picture
Eug S.
16 January 2025
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My logic board failed on my MacBook Pro, and Apple said there's nothing I can do to retrieve my files or turn my laptop on. I was then recommended to visit Payam, and they have been able to both recover all of my files onto an external SSD, and even got my computer to boot up again. Although a bit pricy, their service has been impeccable, communication throughout the process has been great, and would overall recommend them to anyone that's had any logic board issues. Thanks for everything Scott.
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Philip Berg profile picture
Philip Berg
8 January 2025
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I spilled a large cup of coffee across my MacBook and thought I lost all my work as my computer screen went black. As I realised the damage, I quickly went to Payam and oh did they deliver! Not only were all my files saved, I even got my laptop working again. The process itself was super simple, you just drop off your laptop and literally they take it from there. The communication and explanation of the whole process was extremely fast. So without doubt I’d fully recommend this for anyone looking to recover files!
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Helen Woittiez profile picture
Helen Woittiez
13 December 2024
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Fantastic company. Found the one critical datafile on my Macbook Air defunct SSD that wasn't backed up. So relieved. Great communication throughout and they even refunded my external hard drive purchase as it wasn't needed. Definitely recommend these people!
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Annie Yoshida profile picture
Annie Yoshida
22 October 2024
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After my macbook pro shut down unexpectedly, I was told by Apple that I would lose everything saved to the device. Thankfully, Payam was able to recover everything, and did so within a timely manner. Thanks :)
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KW profile picture
KW
11 September 2024
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Apple couldn’t get the MacBook to turn on and hadn’t backed up for ages and Apple advised to fix you’ll lose all your data. Apple recommended Payam , glad they did . Wasn’t cheap but definitely worth every cent as Payam was able to extract every file and move it to an external hard drive. Thank you guys , your magicians .
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Laura Moore profile picture
Laura Moore
29 July 2024
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I had an excellent experience with Payam data recovery. They were very clear with their communication, kept me up to date, were upfront with likely costs. They recovered all the data from my MacBook Pro (2023) more quickly than the time frame they estimated
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Pasang Moktan profile picture
Pasang Moktan
10 July 2024
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I recently had a great experience with Payam Data Recovery. My 2020 MacBook M1 crashed, and I needed urgent data recovery. I was recommended to Payam Data Recovery by Apple. Although the service was expensive, it was quick and efficient. They recovered all of my crucial data, and my MacBook even turned on afterwards.
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Brian Miranda profile picture
Brian Miranda
20 June 2024
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Payam was excellent and fast. They helped me recover data on a dead MacBook Pro (2023 version). Even though it would power on they were able to save the data. Add to that they were super fast and great with communication and regular updates. Highly recommend!
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Darren (Busselton Ice Supplies) profile picture
Darren (Busselton Ice Supplies)
10 May 2024
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Fantastic service. We had a water damaged MacBook, and were unable to power up. We were certain we had lost all the data. Payam were fantastic - no request for money up front - we were told we only pay if the data retrieval was successful, which it was. Very pleased, would highly recommend.
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Joelle L. profile picture
Joelle L.
29 April 2024
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Great job! My data was fully recovered on a 2018 MacBook Pro in 3 open days, although an Apple authorized repairer had told me it wasn't possible. I can't thank this company enough for the work they did, which was fast and efficient. I'm so grateful, they overdelivered!!!
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Justin N profile picture
Justin N
28 February 2024
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Scott and the Payam team managed to revive and restore a completely non-functioning MacBook that Apple had suggested was irretrievable. The service was incredibly fast, efficient and at a surprisingly good price. We have used other data retrieval services previously with poor results and excessive charges, I won't use anyone but Payam moving forward!
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Samantha P profile picture
Samantha P
15 November 2023
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Very professional service. Recommended to me by Apple. Recovered all my data after a glass of soft drink was spilt across my macbook.😱😭 The process was very easy and I got regular updates along the way. I have all my data back now. Very happy. 😃
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坤亮吴 profile picture
坤亮吴
24 August 2023
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Craig Nevans and Payam Data Recovery Service saved those data that I thought I would never see again. These professional data recovery service provider know what they are doing and will always tell you the truth and facts using their expertise and knowledge 100%. I have a T2 chip MacbookPro that can't boot and I thought my data has been sentenced to death, but Craig brought hope (not overpromising) and he succeeded in getting all those data back. Not to mention that you only need to pay them a reasonable price (for me it's around 500$) when they are confident with the final outcome. I could not thank them enough for saving both my time and money in getting those invaluable data back to my life. Strongly recommend their service and will always give reference to them when gods forbids it, any of my friends and families suffer a data loss. What a nice team!
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Ciccio profile picture
Ciccio
24 July 2023
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The Apple team recommended Pay when my MacBook mother board needed replacing. The team at Payam did a great job to recover ALL of my data ... The communication and customer service was excellent and I would not hesitate to recommend Payam or if the need arises, use Payam again.
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Amit Anil profile picture
Amit Anil
1 February 2023
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No wonder Apple recommends Payam. Their process is well mapped out and support easy to follow. No hidden costs as everything is clarified. Their phone customer service is friendly and patient to answer all questions. My 2016 MacBook Pro died on me and Payam managed to recover majority of not all of my files. Worth the investment 💯
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James Dykes profile picture
James Dykes
12 November 2020
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I was so impressed JJ at Payam was able to recover my data from a late model Macbook Pro that I said I would leave a Google Review in thanks, clearly Payam's existing reviews speak for themselves - these guys know their stuff, what looked like a lost cause was turned around and all data recovered. Very impressed, hopefully I won't need this sort of service again but if I do I know exactly who to come to. Thanks again.
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Andrew Djaja profile picture
Andrew Djaja
18 October 2020
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Brought my Macbook pro with a corrupt motherboard. The team were able to extract all the data I needed and more. Would definitely recommend to all.
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Sam Spencer profile picture
Sam Spencer
8 July 2019
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My MacBook recently died. Without my work documents on iCloud I was in a bit of trouble. Dropped it in to Wes at Payam in Adelaide city. Everything was recovered. But what was special was the service - very regular, honest updates re progress and transparent about the options available. Highly recommend.
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Gillian C profile picture
Gillian C
4 July 2019
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My thanks to Kane at Payam, Brisbane who recovered 15 years of photos, plus all other data (which I had never backed up) when my MacBook Air totally died. Amazingly, Payam offer free quotes. My then fear that this quote would be unaffordable for such a small job from an obviously very professional business, was completely unfounded. Within 2 days I had an external hard-drive containing all my data. I wholeheartedly recommend this company. Gillian
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Gary P profile picture
Gary P
14 October 2018
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Went to Payam Melbourne on Apple Store recommendation. Incredibly honest advice provided. Was advised I could buy a product from Officeworks to retrieve data from my broken Macbook's hard disk. The solution worked and I was able to retrieve the data. I would highly recommend Payam as being very knowledgeable and honest. They definitely know what they are doing when it comes to data recovery issues. Gary (Melb Australia)
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Mulham profile picture
Mulham
25 August 2015
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My experience was nothing less that perfect. Great Service, seamless process and great outcome. The guys were able to recover 200GB worth of critical Data from a MacBookAir device. All in all a positive experience. Thanks a lot
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Watch this quick video explaining our simple process

If you have a dead or broken Apple Macbook with any of these problems: We can help !

Will not turn on / will not charge
Logic board failure
Physical damage
Liquid damage
Component level damage
Corrupted macOS operating system
Failed software update
T2, M1, M2 and M3 series Macbook failures
Device issues requiring logic board transplant

What we cannot help you with

Erased/factory reset Macbook
Forgotten Filevault/login password
Deleted data or photos

Australia’s most trusted

Apple MacBook Data Recovery specialists

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We work hard trying to solve the most complex & complicated issues

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We use a microscope, nano soldering iron, precision instruments & the world’s most exclusive (and expensive) tools.

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Specialising in recovering data from physically damaged or faulty mac devices.

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We are listed by Apple as a data recovery provider, recommended by Apple stores and IT professionals all around the world.

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We do what others say is impossible…and we love it!

Your obligation free quote will have

3 level of services

Economy Service
$300 - $2000Not Urgent

8-14 day turn-around time*

Priority Service
$550 - $2500Urgent

4-7 day turn-around time*

Emergency Service
$1400 - $3500Extremely Urgent

As fast as humanly possible

*turn-around times are subject to change depending on the complexity and rarity of the case

Case Studies - See how we do it!

Case study graphic: data recovery from dead MacBook Pro, no power

MacBook Pro Dead, No Power - Expert Data Recovery & Logic Board Repair Australia

A comprehensive case study showcasing the successful data recovery and logic board repair of a MacBook Pro that exhibited no power symptoms.

Case study graphic: data recovery from dead MacBook, technician at microscope

MacBook Air M2 Dead with Short Circuit - Expert Data Recovery Case Study Australia

An in-depth analysis of a data recovery case involving a MacBook Air M2 that suffered a short circuit, detailing the diagnostic and recovery process.

Case study graphic: data recovery from liquid damaged MacBook Pro

MacBook Pro Completely Dead After Liquid Damage - Full Data Recovery Success Story Australia

A success story highlighting the complete data recovery from a MacBook Pro rendered non-functional due to liquid damage.

Case study graphic: data recovery from MacBook Pro with T2 firmware problem

Data Recovery from a Damaged MacBook with T2 Firmware Problem

An exploration of the challenges and solutions in recovering data from a MacBook affected by a T2 firmware issue.

Case study graphic: Apple MacBook Pro data recovery ASMR, hands working on laptop internals

Apple MacBook Pro Data Recovery #ASMR at Payam Data Recovery

An ASMR-style video demonstrating the meticulous process of data recovery from an Apple MacBook Pro.

Case study graphic: how to recover data from a broken 2019 Apple MacBook Pro

How to Recover Data from a Broken 2019 Apple MacBook Pro

A tutorial on the step-by-step process to recover data from a physically damaged 2019 Apple MacBook Pro.

Case study graphic: engineer explaining logic board repair, get the logic board repaired caption

My MacBook is Dead... Is it Possible to Recover My Data from the Built-in SSD

An informative video addressing common concerns and solutions for data recovery from a non-functional MacBook’s internal SSD.

Case study graphic: hands micro soldering a logic board for a saltwater damaged MacBook Pro

Apple MacBook Pro Not Turning On, Saltwater Damaged - Watch to See How We Recovered the Files Fast

A case study detailing the rapid data recovery process from a saltwater-damaged MacBook Pro that failed to power on.

You’re in safe hands

Over 300,000 devices recovered

Google Reviews five star badge
Rating: 5
Samantha P

Very professional service. Recommended to me by Apple. Recovered all my data after a glass of soft drink was spilt across my macbook.The process was very easy and I got regular updates along the way. I have all my data back now. Very happy.

Rating: 5
Rich Jake

Highly skilled team. Excellent service culture.
Were helpful, explaining what had happened on Apple laptop. Successfully retrieved data and did this quite quickly for us.
Overall a good experience for us at a stressful time

Rating: 5
Nicola Smith

After putting the recovery of data (mostly photos) from my dead Mac off for way too long in the too hard basket, it was a relief and pleasant surprise at how easy and quickly it all happened once I went to Payam. Something I’d put off for 3 years was resolved within 2 weeks! They saved my data and were quick, professional and great at keeping me informed.

I only wish I’d gone to them earlier.

Rating: 5
Lee Scragg

Payam managed to retrieve all the data I required from my broken Mac book. Very relieved and very grateful. I would highly recommend. Fast, efficient service and great communication throughout. Thanks!

Rating: 5
Justin N

Scott and the Payam team managed to revive and restore a completely non-functioning MacBook that Apple had suggested was irretrievable. The service was incredibly fast, efficient and at a surprisingly good price. We have used other data retrieval services previously with poor results and excessive charges, I won’t use anyone but Payam moving forward!

Rating: 5
Joelle Liger

Great job! My data was fully recovered on a 2018 MacBook Pro in 3 open days, although an Apple authorized repairer had told me it wasn’t possible. I can’t thank this company enough for the work they did, which was fast and efficient. I’m so grateful, they overdelivered!!!

Rating: 5
Lauren Mascardi

So easy to get your device booked in, regular updates and they were able to help me out and get what I wanted off my dead Mac! Definitely recommend

Rating: 5
Liz

They’ve saved my butt! My laptop suddenly died on me and turns out my files have not updated to my cloud services. I was recommended to Payam by AppleCare to recover my files, and AppleCare quoted to repair my laptop after files were recovered for $1500. Low and behold when they returned my laptop (with a backup of all my files on a hard drive) my laptop was working again! I was not charged anything extra, but Payam were able to fix my laptop with all files intact and a backup copy. So whether it was a small fix or a larger part replacement, I can not recommend Payam enough.

Get a Free Quote

Complete this form for information about the cost and next steps

After you complete this form, we will email you information about the price, what to expect, and the next steps to get started. 

    Phone: 1300 444 800 (within Australia)
    International: +61 2 80766079
    Email: help@payam.com.au
    International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone.

    Frequently asked questions

    It is a reality of data recovery that we cannot guarantee that data can be recovered
    from every device. This is due to the large spectrum of device issues and issue
    complexity. When we provide you your obligation free quote, we will give you an idea
    of what your success chances are like based on past recoveries of the same type.
    As long as the issue with your Macbook is not related to the individual memory chips
    that store your data, success is extremely likely.

    Our strategy when it comes to recovering Macbook devices is to temporarily repair
    the device so it can start up normally. We only need to get the device working for a
    couple of hours so we can make a backup of your data. In some cases the machine
    may be returned to you in a working state. It’s important to know that we do not know
    how long the machine will work for, and we always recommend continuing with any
    repair or servicing that was originally planned to ensure your Macbook will be
    reliable.

    Our goal is always to recover as much data as possible from your Macbook. We do
    our best to recover the data in the original folder structure so that you can “restore”
    the recovered data to a functional Mac computer (similar to a Time Machine backup).
    If we only have a limited amount of time to access your data, we would aim for the
    critical files you specified when submitting your job with us.

    With all recovery cases, we recover your data to a blank external hard drive either
    provided by you or purchased from us. We call this external hard drive the
    “destination drive”. You will be able to select your destination drive when approving
    the quote that we email to you.

    We have found that the majority of our customers with in-warranty Macbooks are
    able to return to Apple after recovery to have the machine repaired. It is very
    important that you visit the Apple Store before commencing data recovery so they
    can document that you are coming to us for data recovery. For more information, see
    https://support.apple.com/en-us/102020

    For all Macbook recoveries we will require the login password/FileVault encryption
    password if we are to successfully recover your data. This is due to the FileVault
    encryption feature being turned on by default for Macbook devices during the initial
    setup. This password is kept securely within your job record and is securely removed
    from our system when we mark the case as complete.

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