About Us

About Us

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    Why We Exist.

    Simply, we exist to help you.

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    How We Help.

    We help by using our expertise to retrieve your valuable data which has been lost.

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    What We Do.

    We are experts at using the most advanced data recovery techniques and technology on the planet to recover data from any failed data storage device.

Payam Data Recovery is Australia’s oldest, biggest and best data recovery company. We have been offering data recovery services since 1998 – longer than any other Australian data recovery company – and have the biggest team of data recovery engineers around Australia and New Zealand. We work together to help solve the problems that nobody else in the world can.

We have a full-service data recovery labs in Sydney, Melbourne, Brisbane, Perth, Adelaide and Perth in Australia. We also have a lab in Auckland, New Zealand. None of these are virtual offices or drop-off locations, but fully-equipped state-of-the-art labs staffed by dedicated full-time data recovery engineers.

We are proud to be the best in the world at what we do, and we can back it up. We often recover data from failed drives that been to many other companies (including some of the best well-known companies around the US, Europe, and Asia). Our customers from all around the world who have used many other companies worldwide tell us that our service is better, our results are better, we keep them better informed and do the job faster.

The whole experience of working with us is transparent and up front. We have developed this approach through a process of constant and never-ending improvement since 1998. We are still looking for better ways to do things for our customers.

We deliver exactly what we promise, and we do it with friendly and personal service every step of the way. Our passion is helping people,our staff love coming to our data recovery lab each day with the opportunity to turn a data loss disaster into the opportunity to get a client’s lifetime of family photos back. We love calling our customers to tell them the great news that “Guess what, We got all your data back! Yay!”

Payam Data Recovery has a certified class-100 clean room, world-class electronics microsurgery lab, and state-of-the-art data recovery lab facilities, with all the latest technology and tools that money can buy under one roof. We invest in the latest data recovery equipment to ensure that we have several different ways to solve the same problem, and different ways to access data when other methods fail. We are determined to never give up and always put in the time and effort to ensure we help customers like you get important files back. We treat every job as if it was our very own device containing sentimental data. We love to help people by taking a damaged data storage device, bringing it back to life and copying important files to a new device. Then getting it back to you as fast as possible.

Contact Details:
Phone: 1300 328 273 within Australia.
International: +61 2 80766079
Email: help@payam.com.au

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Head office/Super lab address:
Payam Data Recovery Pty Ltd
Level 11, 65 York Street,
Sydney, NSW, 2000, Australia.

We also have data recovery labs also in Melbourne, Brisbane, Perth, Adelaide and Auckland (New Zealand). See the bottom of this page for the full addresses of all locations.

Trading hours:
We are open Monday to Friday from 9 am to 5:30 pm.
No appointment is required, you may visit our office or deliver your device to us for data recovery during these hours.

Business Info:
Australian Business Number: 45 109 364 169
Australian Company Number: 109 364 169

What does the word Payam mean?

The name is from a Persian origin meaning “Message” when translated into English. It is also first name of the founder, company director and senior data recovery engineer at Payam Data Recovery.

Payam Toloo is always happy to be contacted by any customer, and all staff can help with general enquiries. Feel free to phone our head office in Sydney, NSW, or Payam directly on on 02 80766079 or email: payam@payam.com.au

Payam Toloo
Founder of Payam Data Recovery Pty Ltd.

How long have you been in business?

In 1998, Payam Toloo started offering data recovery service as a sole trader.  Over the years, we have expanded, and we now offer data recovery services do all day, every day of the year. We have fully-equipped data recovery labs in five major cities throughout Australia: Sydney, Melbourne, Brisbane, Perth, and Adelaide, with engineers committed to performing world-class data recovery.

What is the history of Payam Data Recovery?

When he founded Payam Data Recovery in 1998, Payam Toloo was an 18-year-old student, working as the only employee at his own one-man business, and based in the storage room of his parents’ underground car-park. Not only was he a full-time university student, he also ran his home-based IT support business. Suddenly, his personal hard drive stopped working. It had no backup at all. Everything was lost. Payam was shocked and devastated, like all of the customers we meet today.

He was also unable to afford the hefty cost of professional data recovery services – between $6000 to $18000 – from either of the two data recovery companies in Australia at the time.

Payam set out on an ambitious mission – to learn how to fix his hard drive and recover the data himself. He bought 300 broken hard drives from local computer shops, spent six months taking them apart, dissecting them, destroying them, and putting them back together. In this time, he explored the inner workings of hard drives by learning how to break them, how to put them back together, and eventually, he began to learn how to repair them without causing any additional damage. After six months of meticulous practice (and many mistakes along the way), Payam was able to pass the ultimate test: fixing his own broken hard drive. He was so excited by the experience and results that he wanted to share this gift with other people who may be in need of similar services.

Payam Data Recovery has expanded to a team of 20 staff, working tirelessly at six full-service data recovery labs and passionate about retrieving our customer’s lost family photos, documents, emails, and other important files after unexpected hard drive failures. After experiencing the suffering and hopelessness of losing important data, Payam has made it his mission to focus on relieving the stress of customers, and successfully helps to turn a stressful data-loss crisis into a genuine opportunity to be somebody’s hero!

Meanwhile, at all six of our Payam Data Recovery locations, we have our own mission: providing the world’s best customer service! Though our company has expanded exponentially from the storage room in the car-park, the humble care and personal touch is still present in our operations. We genuinely care about our customers, and work tirelessly to provide results more amazing than many customers can even imagine. We will never give up on lost data, and believe in always putting extra effort to retrieve it. We strive to work day and night, including weekends, to help save critical files from failed hard drives and other storage devices, bringing them back into the lives of our customers.

World Leader today

We believe we are the world’s best data recovery company. Among our competitors in the industry, we are extremely proud to have earned the highest success rate, been praised for providing best customer service, and continue to be considered masters of the most complex technologies in the world of data recovery.

Our data recovery skills are nothing short of legendary in our field, and the customer service that we provide is second to none. Through this, we have earned the respect of our peers, and are supported by high-profile global partners, Seagate, Western Digital and Toshiba – who refer clients to us for data recovery.   Payam Data Recovery is the only data recovery company in Australia that has formed official partnerships with these globally significant institutions.

Giving Back:

We believe in helping others. It’s what we do all day, every day. Every month we make a donation to the Starlight Children’s Foundation, whose mission is to help seriously ill children and their families around Australia.

Payment Methods we accept:

Visa, Mastercard, American Express, Diners, Electronic Funds Transfer (EFT), EFTPOS. There are no additional charges for credit card payment.

Our Reviews

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I was devastated when our hard drive consisting of 3000 photos, including our kids baby photos decided to pack it in. We were told by a friend in forensics, there was only a 10% chance of retrieving them. He asked a colleague for a recommendation & this colleague recommended Payam! Thank goodness! Keith & the

Michelle January 24, 2018

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This data recovery completed was for our business’s server. So far it appears to have been 100% successful. Many thanks for saving us months of recovery time.

Craig Lawton October 27, 2016

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We are giving away a WD MyPassport SSD external USB 3.0 external SSD, to enter the draw simply share 10 of my posts, the winner will be announced..

18 likes, 3 comments12 hours ago

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SSDs can suddenly fail, they are fast, getting cheaper but without warning – just stop working! The good news is, we can help get your files..

11 likes, 2 comments13 hours ago

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We don’t often get too many 8TB hard drives fail, we got 1 this week come into our labs with read errors/bad sectors. Do you own an 8TB drive..

6 likes, 4 comments2 weeks ago

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One of our data recovery labs recently moved and we ended up with some extra computer monitors, we found it difficult to dispose of these. How..

9 likes, 33 comments2 weeks ago

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This SSD worked one day, then failed the next without any warning. 2 other data recovery companies could not help, blamed the controller, encryption,..

15 likes, 1 comments2 weeks ago

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We recently moved one of our data recovery labs, while doing some packing – we collected over 1200 USB 3.0 hard drive cables. Years ago i recall..

11 likes, 11 comments2 weeks ago

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What do you think this is used for at our data recovery lab? It’s very handy!!

3 likes, 3 comments2 weeks ago

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Do you use a M.2 SSD? They are so far it’s amazing! I have one and live it! The bad news is, in the past 2 months we have seen a 300% increase..

8 likes, 1 comments2 weeks ago