About Us

About Us

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    Why We Exist.

    Simply, we exist to help you.

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    How We Help.

    We help by using our expertise to retrieve your valuable data which has been lost.

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    What We Do.

    We are experts at using the most advanced data recovery techniques and technology on the planet to recover data from any failed data storage device.

Payam Data Recovery is Australia’s oldest, largest and we believe, best data recovery company. We have been offering data recovery services since 1998, longer than any other Australian data recovery company. We have a dedicated and committed team of data recovery engineers, that work together to offer the best data recovery services to customers on a daily basis. All we do is recover data, all day, every day!

We offer full data recovery facilities at our labs in Sydney, Melbourne, Brisbane, Perth and Adelaide in Australia, which are staffed by dedicated full time data recovery engineers. Our biggest lab and R&D facility which is not open to the public is in Concord, NSW. Additional to this, we also have an office in Auckland, New Zealand.

Our vast experience, combined with our track record with successful recoveries over the years, makes us proud to be one of the leaders in the world at what we do. Often, we can recover data from failed drives that have been to others (including some of the best well-known companies around USA, Europe, and Asia). Customers from all around the world who have used other companies, have informed us that we offer, an improved service, that provides greater results, in an honest, ethical and transparent manner.

The whole experience of engaging us for your data recovery requirements is, not only rewarding, but also very satisfying for all parties involved. We pride ourselves on being, honest, ethical and always transparent with our customers. We have developed this approach since 1998. Never resting on our laurels, we are always looking at a consistent evolution of improvement. In an effort, to provide the best possible service to new and existing customers.

We deliver exactly what we promise, and we do it with friendly and personal service every step of the way. Our passion is helping people. Our staff love coming to work each day and facing data loss disasters. It provides them with the opportunity to be a hero for our customers. For example, there is no better feeling that calling our customers and informing them that we have recovered all their data, when they thought it was lost forever. This may be a private individual who thought they had lost their lifetime collection of family photos, or the business who was expecting to go bankrupt, thinking they had lost all their important business documentation.

Payam Data Recovery uses a certified ISO-14644-1 Class 5 clean room environment, world-class electronics microsurgery lab, and state-of-the-art secure data recovery lab facilities. We invest in the latest data recovery equipment to ensure that we have several different options available to us, to solve the same problem, and different ways to access data when other methods fail. We are determined to never give up and always invest the time and effort to ensure we help customers recover their important files. We treat every job as if it was our very own device containing our own important data whether it be personal, sentimental or important business related data. We love to help people by taking a damaged data storage device, bringing it back to life and recovering the data from it, for our customer as quickly as we possibly can.

So please do not hesitate, contact us today, as we are here to help you with your data recovery requirements.

Contact Details:
Phone: 1300 444 800 within Australia.
International: +61 2 80766079
Email: help@payam.com.au

Business Info:
Australian Business Number: 45 109 364 169
Australian Company Number: 109 364 169

Head office:
Payam Data Recovery Pty Ltd
Level 11, 65 York Street,
Sydney, NSW, 2000, Australia.

We also have data recovery labs in Melbourne, Brisbane, Perth, Adelaide and Auckland (New Zealand). See the bottom of this page for the full addresses of all locations.

Trading hours:
We are open Monday to Friday from 9 am to 5:30 pm.

To submit a device for assessment click here. Complete a form with all your details, and then make an appointment, to drop your device off. Alternatively, you may also post your device to us.

What does the word Payam mean?

The name is from a Persian origin meaning “Message” when translated into English. It is also first name of the founder, company director and senior data recovery engineer at Payam Data Recovery.

Payam Toloo is always happy to be contacted by any customer, and all staff can help with general enquiries. Feel free to phone our head office in Sydney, NSW, or Payam directly on on 02 80766079 or email: payam@payam.com.au

Payam Toloo
Founder of Payam Data Recovery Pty Ltd.

How long have you been in business?

In 1998, Payam Toloo started offering data recovery services as a sole trader and now operates as a private company. Over the years, we have expanded, and we now have fully equipped data recovery labs in five major cities throughout Australia, Sydney, Melbourne, Brisbane, Perth, and Adelaide, with full time dedicated engineers committed to performing world-class data recovery.

What is the history of Payam Data Recovery?

When he founded Payam Data Recovery in 1998, Payam Toloo was an 18-year-old student, working as the only employee at his own one-man business, and based in the storage room of his parents’ underground car park.

Not only was he a full-time university student, was working part time and ran his home-based IT support business at night. Suddenly, his personal hard drive stopped working. It had no backup at all. Everything was lost. Payam was shocked and devastated, like all the customers we meet today. He was also unable to afford the hefty cost of professional data recovery services – between $6000 to $18000 – from either of the two data recovery companies in Australia at the time.

Payam set out on an ambitious mission – to learn how to fix his hard drive and recover the data himself. He bought 300 broken hard drives from local computer shops, spent six months taking them apart, dissecting them, destroying them, and putting them back together. In this time, he explored the inner workings of hard drives by learning how to break them, how to put them back together, and eventually, he began to learn how to repair them without causing any additional damage. After six months of meticulous practice (and many mistakes along the way), Payam was able to pass the ultimate test, fixing his own broken hard drive. He was so excited by the experience and results that he wanted to share this gift with other people who may need similar services.

Payam Data Recovery has expanded to a team of seventeen staff. Working tirelessly at seven data recovery labs, they are passionate about retrieving our customers lost family photos, documents, emails, and other important files after unexpected hard drive failures. After experiencing the suffering and hopelessness of losing important data, Payam has made it his mission to focus on relieving the stress of customers, and successfully helps to turn a stressful data-loss crisis into a genuine opportunity to be somebody’s hero!

Meanwhile, at all seven of our Payam Data Recovery locations, we have our own mission: providing the world’s best customer service! Though our company has expanded exponentially from the storage room in the car park, the humble care and personal touch is still present in our operations. We genuinely care about our customers, and work tirelessly to provide results more amazing than many customers can even imagine. We will never give up on lost data and believe in always investing extra effort to retrieve it. We strive to work day and night, including weekends, to help save critical files from failed hard drives and other storage devices, bringing them back into the lives of our customers.

World Leader today

We believe we are the world’s best data recovery company. Among our competitors in the industry, we are extremely proud to have earned the highest success rate, been praised for providing best customer service, and continue to be considered masters of the most complex technologies in the world of data recovery.

Our data recovery skills are nothing short of legendary in our field, and the customer service that we provide is second to none. Through this, we have earned the respect of our peers, and are supported by high-profile global partners, Seagate, Western Digital and Toshiba – who refer clients to us for data recovery.   Payam Data Recovery is the only data recovery company in Australia that has formed official partnerships with these globally significant institutions.

Giving Back:

We believe in helping others. It’s what we do all day, every day. Every month we make a donation to the Starlight Children’s Foundation, whose mission is to help seriously ill children and their families around Australia.

Best data recovery company in the world

Payment Methods we accept:

Visa, Mastercard, American Express, Diners, Electronic Funds Transfer (EFT), EFTPOS. There are no additional charges for credit card payment.

Our Reviews

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Very helpful professional service thank you

Jason Vannan January 24, 2018

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Thanks a lot for your job. We were so happy to have all our data, and the guys who explained to us everything about the work was very nice. Thanks to all these super engineers!!

October 27, 2016

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