USB Flash Drive Data Recovery

USB Flash Drive Data Recovery

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We thought we’d never see our photos again. We don’t regret paying the money. We should recommend Payam to others and we are pleased that the job was done very quickly too.

Eddy Hartnet October 28, 2016

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I had my USB break on me in the most random of ways and it basically had my professional life saved on it! So after desperately calling a few computer places I found Payam and Craig in the Melbourne office was fantastic. He kept me up to date with the process and he managed to

MarieJ October 28, 2016

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It is quite nervous for me to choose a company to recover my data as you know the data worth a lot, much more than the device itself nowadays, after reading some reviews I decide to choose your company as at least I can come into your office and talk to someone, I am glad

Jerry Nguyen October 27, 2016

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This service is expensive but it is worth the money if you really need to recover your important data.

Anh D. October 28, 2016

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You get told and told everyday you should back up! yeah yeah my computers fine it wont happen to me. WRONG!!!! 6 years of family photos videos 1000’s mp3, 100’s emails, word docs etc all gone. The guys at Payam were amazingly confident they could get most of it back and they did and then

Troy October 28, 2016

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Thank you for the excellent work. You had saved my all data from being lost.

Stuart Morley October 28, 2016

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Fast, friendly, efficient service, clearly priced on the web page. Conveniently located in the centre of town. Offered to keep a copy of data until I have created my own back-up. Great communication throughout. Seamless operation. Thanks!

E Kosa October 28, 2016

Has your USB flash drive stopped working, been bent or is broken? We can help!

First thing first. Stop using it, do not let anybody attempt to repair it as this may cause more damage. The less you try to plug it in or try to use it, the better the chances that your data can be successfully recovered in good condition.

Can you recover my data?

Yes, there is a very good chance. We work on faulty and damaged USB flash drives of all brands and types. We see broken USB flash drives that have a failed controller chip, bad memory chips, simple data corruption or virus damage, as well as USB flash drives that have a broken/snapped off USB port.

If you have deleted files or reformatted the USB flash drive, it’s critical to stop using it. Do not plug it in to any computer to avoid any new data being copied to it. Once deleted data is overwritten, it is usually not recoverable.

The good news is, most problems with USB flash drives can be fixed. Sometimes very quickly, some problems may take a lot longer but we don’t give up easily.

It is usually just a matter of our very highly-skilled data recovery engineers spending the time, effort and commitment to go through the steps needed in order to get your important files, photos, documents and other files back.  Even if the USB port/connector is broken, or part of the PCB is broken, we can fix it or remove the memory chip to recover the data.

It is not possible, however,  to recover data from some USB flash drives if the memory chip is cracked.

Payam Data Recovery has the best-equipped data recovery labs in the world for data recovery from USB flash drives. We use tools including Soft-Centre Flash Extractor (from Russia), Visual Nand Reconstructor by Rusolut (Poland) and Ace Labs PC-3000 Flash (Russia), as well as our own custom-made tools, made to order to help any customer that requires a custom designed and manufactured socket/adapter to be made. Our labs have the biggest collection of memory chip readers on the planet, as well as BGA rework/chip removal machines, soldering iron/heat gun and other PCB repair tools and chemicals to professionally repair damaged USB flash drives or remove the memory chips to perform a chip-off extraction. This includes monolith type flash drives and MicroSD cards that nobody else in the world can help with.

How much does it cost?

Our prices range from $250 up to $2500 for our Economy Service. Our Priority, and Emergency Service options are more expensive to get urgent service. The cost will depend on the type of problem you have, how quickly you need the data back.

We always offer a free assessment and quote in 1-2 business days on average or you can pay $150 for an urgent assessment and quote that takes about 1-2 hours on average. Only after we test it can we determine what the problem is for certain. Once we know, we will give you a written quote before we start work. We will try to offer you the cheapest solution to help get all of your files back in a safe, professional way with a good result.


Economy Service Price range

$250 to $400

  • Basic backup service
  • Corrupted Partition
  • Virus damage
  • Deleted Files
  • Formatted
  • Lost or missing files

Hardware Issues

Economy Service Price range

$300 to $650

  • Broken USB connector (repairable)
  • Bent USB connector
  • Damaged components on the PCB
  • Damaged crystal
  • Bad Sectors/Read Errors
  • Minor physical damage

Special Case Lab

Economy Service Price range

$800 to $2500

  • Chip-Off method required
  • Use of Soft-Centre Flash Extractor, PC-3000 Flash or Rusolut VNR software and chip readers.
  • Damaged Controller
  • Damaged memory chip(s)
  • Firmware problems
  • Monolithic type flash drives not being detected
  • Manufacturing of a custom-made socket/adapter required
  • Research projects of any kind

What is your success rate?

In around 98% of cases, we are able to recover all data from a faulty, damaged, corrupted or reformatted USB flash drives. Most problems can be fixed with time and effort. The only problems that we can’t fix (that we believe nobody else can either) are a cracked memory chip or overwritten data (e.g If you have a USB flash drive that had 1GB of documents that you reformatted it and filled it up again with 20GB of data, there is a good chance your old 1GB of data has been overwritten and may not be recoverable).

We are one of the only companies in the world that has all of the latest technology and equipment for USB flash drive data recovery. Most other data recovery companies outsource those jobs to companies like us or overseas. We do the work ourselves and everything will remain 100% private and confidential as we do the work within our own company.

Our Special case lab does the jobs that nobody else can do or is prepared to spend the time, patience and dedication and time to help you with a solution to help get your files back that we may not ever be able to use for any other client. These cases require a massive amount of time to find a way to recover your files for you.  This includes chip-off recoveries, pinout discovery,  or trying to recover data from a memory chip that works with a controller that we have no known layout or solution for. Some of these cases can take months of investigation as a one-off project that would normally be deemed not recoverable by other data recovery companies.

Why should I use Payam Data Recovery?

  • Your best chance of getting your data back is with us. We have the latest technology and most experienced team of data recovery engineers in Australian and New Zealand working together to get your files back.
  • We can recover data from the USB flash drives that nobody else can including monolithic type USB flash drives.
  • We will design and manufacture a custom socket/adapter to help recover your data if one does not exist in the world, we do this often for our clients.
  • We are always honest and tell you the facts.
  • We will always give you a realistic expectation and time estimate.
  • We don’t give up easily, we’ll try harder than anybody else.
  • The main reason we are in business is to help people. We recover data all day, every day for our customers. That’s all we do, nobody does it better and we would love to help you.

Ready to get started?

What are you waiting for? Submit a new job now and let’s get your files back!

Step 1: Complete this form then print the submit a job form you will be provided as a PDF file.
Step 2: We will test your device then give you a quote to seek your approval before starting work.
Step 3: Approve the quote then we will start our work. Or decline the quote and you may collect it from us. If you would like us to send it back to you, we charge $20 for the delivery back to you.
Step 4: If your data is recovered, we can copy the files to another device or provide you with a link to download the files if you prefer.

When posting your device to us, please pack in a cardboard box with at least 3-4 cm of bubble wrap on all sides to protect it from further damage.

If you would like to bring it to our office in person, you are welcome to visit us during our business hours of 9 am to 5:30 pm, Monday to Friday. No appointment is needed.

Please call on 1300 444 800 (or +61 2 80766079 for overseas callers) if you have any other questions.