Contact us

Contact us

We are open 9am to 5:30pm, Monday to Friday.
Phone number: 1300 444 800
Phone number for International customers: +61 2 80766079
Email: help@payam.com.au

If you have any questions, or require further information regards any of our services, please do not hesitate to contact us. We are here to help, and would love to answer any queries you may have.


Our Data Recovery Lab Locations:

northsydneyoffice1Sydney (Head Office)
Level 11, 65 York Street,
Sydney, NSW, 2000

melbourneoffice1Melbourne
Level 11, 456 Lonsdale Street,
Melbourne, VIC, 3000

qldbuilding1Brisbane
Level 19, 10 Eagle Street,
Brisbane, QLD, 4000

perthoffice1Perth
Level 28, AMP Tower,
140 St Georges Terrace,
Perth, WA, 6000

pirie-street-adelaide1Adelaide
Level 24,
91 King William Street,
Adelaide, SA, 5000

queen-street1Auckland
Level 26, 188 Quay Street,
Auckland, 1010,
New Zealand
See: payam.co.nz

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To obtain a free assessment and quote for any of our data recovery services, please follow these easy steps:

  1. Click on this link – submit a job
  2. After you successfully complete the submit a job form, we ask that you make an appointment via the link you will be presented with on your screen, or via the email you will receive, with your job number and information you provided.
  3. Alternatively, you are welcome to send your device to us via post or courier. Once you have successfully submitted a job, you will receive a mailing label via email. This will have your job number, postal address, and our address. Please ensure that you pack the device with enough bubble wrap, so that the device does not move around in the box. This will ensure that the device sustains NO damage while in transit.

PLEASE NOTE:
If you are unable to complete our online job form for any reason, and plan to send a device to us. It is essential that you include your contact details – name, address, telephone number, email address and some instructions in the box for us please.

If you have any issues completing the form, or require any assistance or clarification of any information requested by us. Please use our live chat widget, which you will find located at the bottom right hand corner of the screen. Or give us a call on 1300 444 800, as we are here to help.

Emergency Service:
If you have an very urgent data loss crisis outside of our business hours, please call 0404872926. The cost for our Emergency service ranges from $2000 to $20,000, with the average cost around $3500. If your request is not urgent, please call us on 1300 444 800 during our normal business hours (or +61 2 80766079 for our international customers).

Our Reviews

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Your service were second to none and I couldn’t be happier. I hope I don’t need your services in the future, but in any case, I wouldn’t hesitate to return and to recommend to other people. Keep it up!

James Bomalick January 24, 2018

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I am so happy with everything you guys did. I was absolutely devastated when i thought all of the photos of my kids and all of my study docs were gone. You guys were so understanding and compassionate and it was such a relief to know you would do everything you could to save my

Talitha Maher October 27, 2016