Contact us

Contact us

We are open 9am to 5:30pm, Monday to Friday.
Phone number: 1300 444 800
Phone number for International customers: +61 2 80766079
Email: help@payam.com.au

If you have any questions, or require further information regards any of our services, please do not hesitate to contact us. We are here to help, and would love to answer any queries you may have.


Our Data Recovery Lab Locations:

northsydneyoffice1Sydney (Head Office)
Level 11, 65 York Street,
Sydney, NSW, 2000

melbourneoffice1Melbourne
Level 11, 456 Lonsdale Street,
Melbourne, VIC, 3000

qldbuilding1Brisbane
Level 19, 10 Eagle Street,
Brisbane, QLD, 4000

perthoffice1Perth
Level 28, AMP Tower,
140 St Georges Terrace,
Perth, WA, 6000

pirie-street-adelaide1Adelaide
Level 24,
91 King William Street,
Adelaide, SA, 5000

queen-street1Auckland
Level 26, 188 Quay Street,
Auckland, 1010,
New Zealand
See: payam.co.nz

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To obtain a free assessment and quote for any of our data recovery services, please follow these easy steps:

  1. Click on this link – submit a job
  2. After you successfully complete the submit a job form, we ask that you make an appointment via the link you will be presented with on your screen, or via the email you will receive, with your job number and information you provided.
  3. Alternatively, you are welcome to send your device to us via post or courier. Once you have successfully submitted a job, you will receive a mailing label via email. This will have your job number, postal address, and our address. Please ensure that you pack the device with enough bubble wrap, so that the device does not move around in the box. This will ensure that the device sustains NO damage while in transit.

PLEASE NOTE:
If you are unable to complete our online job form for any reason, and plan to send a device to us. It is essential that you include your contact details – name, address, telephone number, email address and some instructions in the box for us please.

If you have any issues completing the form, or require any assistance or clarification of any information requested by us. Please use our live chat widget, which you will find located at the bottom right hand corner of the screen. Or give us a call on 1300 444 800, as we are here to help.

Emergency Service:
If you have an very urgent data loss crisis outside of our business hours, please call 0404872926. The cost for our Emergency service ranges from $2000 to $20,000, with the average cost around $3500. If your request is not urgent, please call us on 1300 444 800 during our normal business hours (or +61 2 80766079 for our international customers).

Our Reviews

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I cannot rate the service provided by Payam Data Recovery highly enough! I have done a few big things in my life, such as getting married and building a house where you would reasonably expect to receive great service, but this exceeded even those!!! Payam are very transparent and upfront about the service they provide

Jayne McCabe January 24, 2018

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The one thing that I valued most in my business life has been Customer Service. The customer service I received from Lachlan was extremely good, I knew what was happening at all times and the retrieval of my Photos was the highest priority and successfully achieved

Peter Macallef October 27, 2016