Hard Drive Recovery

HDD Data Recovery

Our Reviews

Has your hard drive stopped working? Don't panic, we can help!

My hard drive has died, what should I do first?

The most important thing to do is to power off the hard drive, stop using it and do not let anybody tamper with it, or to try and use any software that will scan or modify the disk. This will greatly improve the chances of your data being recovered successfully.

Can you recover my data?

Yes, in most cases we can.

Your best chance of getting your important files back is with Payam Data Recovery. We know what to do, how to do to it and will always do it using the latest technology in a safe and professional way. We will try much harder, spend more time and put in more effort than anybody else to ensure the best possible result.

The most common problems that we see are hard drives with bad sectors/read errors, a damaged PCB, file system/partition corruption and firmware problems. In 99.9 % of these cases, we can recover all  the data in good condition.

If your hard drive is making a clicking/ticking/beeping sound, it’s very likely that your hard drive has internal damage to the heads or motor. This is a very common problem, and one in which we specialise.

Our chance of success is lower if the heads are damaged inside the disk (this is usually caused by shock to the hard drive) and there is any damage to the platter. As long as the platter is in good condition, we can usually recover your data even when the heads are damaged or there is a problem with the motor. We can even recover data if there is what we call level 1 or level 2 damage on the disk platter/s. If there is severe damage to the platters (we call this level 3), then the chances of success are very low, but we will try everything possible to at least recover your most important files.

In more than 99% of cases of hard drives that do not have damage to the platters or have been erased and overwritten, the data can usually be recovered!

Data that is generally not recoverable from hard drives is usually due to a badly damaged platter or overwritten data (after it has been deleted or the device reformatted).

Once we start work on your disk we will keep you updated on what we are doing and what we find.  We don’t want to get your hopes up, so if for any reason your data cannot be recovered, we will let you know the reason and provide you with as much information as we can.

Don’t risk giving your hard drive with important files to an inexperienced or unprofessional person who may destroy any chance of ever getting your data back. We have the best technology, training, and expertise in the world, with proven track record of successfully retrieving data from all types of hard drive problems no matter how small or big.

We offer a free assessment and quote within 1-2 business days to inform you of the problem, cost and time required to recover your data.  Our goal is to help you by offering you the cheapest and fastest method to get your important files back. We always do this in an honest, clear way that makes it easy for you to make an informed decision – we would love to get all of your photos, documents, and other files back for you today.

Common hard disk drive problems we recover data from every day:

  • Not being detected or recognised by your computer
  • Reporting they are not formatted, asking to be formatted
  • No power, not spinning
  • Detected as the wrong size
  • Clicking/ticking sounds
  • Beeping/buzzing sounds
  • Working very slow, getting slower.
  • Able to see some folders but not others. Able to copy only certain files/folders but not others.

Our data recovery labs can help with hard drives of any brand or type, including IDE, SATA, SCSI, SAS, FC, USB or Thunderbolt.

How much will it cost?

Our prices range from $200 up to $3000 for our Economy Service (non-urgent service), our faster Priority, and Emergency Service options which are more expensive to get urgent service/faster result. The cost will depend on the type of problem your hard drive has, how quickly you need the data back. We always offer a free assessment and quote.

Only after we test it can we determine what the problem is for certain. Once we know, we will give you a written quote before we start work. We will try to offer you the cheapest solution to help get all of your files back in a safe, professional way with a good result.

Logical/Software

Economy Service Price range

$200 to $850

  • Basic backup service
  • File system corruption
  • Corrupted partition
  • Deleted or re-formatted files
  • Lost WD My Book bridge board
  • Corrupt BitLocker partition
  • ATA security locked drive

Hardware Issues

Economy Service Price range

$600 to $900

  • Damaged printed circuit board (PCB)
  • Firmware corruption
  • System area damage
  • Bad sectors/read errors
  • Broken USB port/SATA port
  • Liquid & fire damaged PCB

Clean Room Lab

Economy Service Price range

$1500 to $3000

  • Damaged heads (clicking/ticking)
  • Damaged motor (buzzing)
  • Stiction (heads stuck on platters with some damage to platters)
  • Fire & liquid damage
  • Special case lab for research projects of any kind.

Certified class-100 clean room: Payam Data Recovery is one of only a few companies with a certified class-100 clean room, used for our head replacement, platter transplant, and special case lab. Most data recovery companies outsource clean room jobs to companies like ours or use a laminar flow cabinet instead of a professional class-100 clean room.  If you have any doubts – ask to see their clean room. Opening and repairing failed hard drives in an unsuitable environment will greatly reduce the chances of success and may actually cause permanent data loss due to contamination and additional damage to platters. Our clean room is viewable to the public from the reception area at our Sydney, NSW Lab. Come and see it for yourself.

Note: All prices quoted are in Australian Dollars and include GST.

How long will it take?

The time needed to recover your data will depend on what the problem is and how the device responds to any temporary repairs (e.g head replacement, firmware modifications or PCB repairs).

If your hard drive does NOT need a head replacement/clean room work,  the average time is 5-10 days or less for our Economy service (non-urgent cases). But if the heads are damaged, there is any damage on the disk platter/s, or after the drive is repaired it is working very slowly (during the disk imaging stage), it will take a lot more time. If you have a deadline you are working with, or need your data back by a set date, we recommend selecting the Priority or Emergency Service instead.

We will keep you informed of the time required and remaining. You can always upgrade from Economy to Priority or Emergency as needed. It is important to know that some data recovery jobs we work on can be done very quickly, while others can sometimes take weeks or months due to severe damage or rare spare parts needing to be ordered in.

How fast is the Priority and Emergency Service?
In some straightforward cases, it may mean you get your data back in 1-2 days. In other cases, it may mean you get your data back in 1 week instead of much longer. If you pay for the Priority or Emergency service, your data recovery request will be given #1 Priority in our lab,and our best data-recovery engineers will work 24-hours a day, 7-days a week  to get your data back to you as fast as possible.

Why chose us?

We are your best chance of getting your data back successfully in good condition.  We know what to do, how to do it and will always do it in a safe and professional way.

  • We are much more likely to recover your data successful than anybody else. We know exactly what to do,and how to do it in the most professional way with the world’s latest technology and tools.
  • We will try harder, spend more time and put in more effort than anybody else. We don’t give up easily and will treat your hard drive as if it held our family photos and important files that must be recovered. 
  • We have the most experienced and well-trained team of data-recovery engineers in Australia.
  • Our class-100 clean room, and world-leading data-recovery facilities, will ensure that your data will be recovered using only professional and proven methods, for the best chance of success.
  • Our engineers can help with a hard drive with a file system problem, bad sectors, firmware corruption, PCB damage, damaged heads, seized spindle motor and other problems.
  • Payam Data Recovery has been operating since 1998 and is the oldest, biggest and best data recovery company in Australia. 
  • 5-Star Google and Facebook Reviews – more online reviews and testimonials than any other data recovery company in Australia.
  • We are the only recommended data recovery provider to Seagate customers in Australia.
  • We are an official data recovery partner with Western Digital.
  • We have specialised hardware to help recover data from drives that nobody else can. Many of our customers are other data recovery companies and IT service companies..

We are always honest, have the latest data recovery technology and equipment available worldwide, know everything there is to do with data recovery and will be much more likely to recover your data successfully than anybody else.

That’s why Payam Data Recovery is the ONLY Authorised Seagate data recovery service provider in Australia, is a Western Digital official data recovery partner and recommend data recovery provider of Toshiba. No other data recovery company in world can claim this. We are trusted by all of these world leaders.

Ready to get started?

What are you waiting for? Submit a new job now and let’s get your files back!

Step 1: Complete this form then print the PDF “submit a job” and send it to us with your hard drive.
Step 2: We will test your device then give you a quote to seek your approval before starting work.
Step 3: Approve the quote then we will start our work. Or decline the quote and you may collect the drive from us. If you would like us to send it back to you, we charge $20 delivery.
Step 4: If your data is recovered, we can copy the files to another device or provide you with a link to download the files if you prefer.

When posting it to us, please pack it with at least 3-4 cm of bubble wrap on all sides to protect it from further damage. Do not send us any cables or power adapters.

If you would like to bring your device to our office in person, you are welcome to visit us between 9 am to 5:30 pm, Monday to Friday. No appointment is needed.

Please call on 1300 328 273 (or +61 2 80766079 for overseas callers) if you have any other questions.