Submit a new Job

Complete the Online Form

• Submit the “Submit a Job” form online (below) before visiting our office or sending your device – this step is required and saves time (otherwise, you’ll need to complete it in person).

Visiting Our Office

• After submission, you’ll receive a PDF with your Job Number at the top – print it and bring it with your device.
• No printer? Write down the Job Number (displayed on-screen and sent via email and SMS) – attach it to your device using paper, a post-it note, or a sticker.

Sending by Post or Courier

• Print the PDF provided after you submit the form and include it with your device.
• Protect your device with at least 3cm of bubble wrap on all sides – pack it in a sturdy cardboard box (do not use paper envelopes, which may tear in transit).
• Choose a delivery service with tracking and signature on delivery – retain your tracking number and receipt for reference.
• Delivery Services you may wish to use (at your own risk):
  • Australia Post Express Post (add tracking and signature on delivery for a fee)
  • StarTrack or

    TNT Couriers if you have your own account with them.

  • Interparcel  or Zoom2U
• ⚠️ Note: Avoid “Authority to Leave” (ATL) options – these allow parcels to be left unattended, risking loss or theft – always select tracking and signature on delivery.
• We’ll email you once your parcel arrives safely.