Submit a Hard Disk Drive

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  •   Processing payment 
  •   Creating your customer number 
  •   Creating a new job number 
  •   Sending an SMS to your mobile phone with your job number for your records 
  •   Emailing you a copy of the submit a job form to print, an address/mailing label that you can print out and attach to a box to save you time and a copy of your tax invoice/receipt 

1Your contact details

 

2Data Recovery Details

Describe the problem you are having in as much detail as possible:

What happens when you use the disk, do you receive any errors? Do you hear any unusual sounds? If somebody has looked at the disk for you what did they suspect the problem was.*

We require a list of critical files to determine if the data recovery work we complete for you is deemed successfull. Simply typing 'I need everything' is not helpful to us, we always try to recover all files if possible. In some cases when we can only temporarily repair a disk, the disk may only work for a short period of time so we need to save the most critical files for you ASAP before the disk fails again. List of most important foldernames and filenames. (e.g. C:\Documents and Settings\User\Mydocuments, desktop Folder, Outlook PST File,
C:\Myob18\companyfile.myo)*.*

What attempts have you or anybody else made to recover the data so far?* Please let us know if you have put your device in a freezer, opened the top cover of the hard drive, swapped the PCB or anything else.*

 

3How fast do you need your data back?

Our data recovery engineers will test your hard disk drive then provide you with a written quote and time estimate within 1-2 business days on average.

This is an upfront, non-refundable fee for an our time to examine your device as soon as we receive it and provide you with a quote as fast as possible. This may take 2-3 hours but we will always try to get the quote to you sooner if possible. In some cases we may require more time.