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Expert LaCie Hard Drive Data Recovery Services Across Australia

18/05/2025•12 minute read
Data recovery engineer in orange gloves inspecting a hard drive platter with a light on the metal bench

 

LaCie hard drive data recovery is our area of expertise. If your LaCie drive has failed, our experts across Australia can help retrieve your valuable files.

Expert LaCie Hard Drive Data Recovery Services Across Australia

LaCie hard drives are renowned for their design and performance, but even these reliable devices can fail unexpectedly. If your LaCie drive stops working or your files disappear, you need a trusted data recovery expert. Our hard drive data recovery specialists have the tools and expertise to handle any brand, including LaCie. Payam Data Recovery, Australia’s oldest, biggest and best data recovery company, since 1998, offers LaCie hard drive data recovery, using PC-3000, donor parts from our own inventory and an ISO 5 certified laminar flow cabinet to retrieve your data. We understand the urgency when a LaCie drive not recognised problem arises.

Shelf display of packaged SSDs and storage devices in various colours

Why Australians Choose Payam for LaCie Drive Recovery

At Payam Data Recovery, we pride ourselves on being the go-to experts for LaCie hard drive data recovery. Here’s why you can trust us with your valuable data:

  • Australia’s Oldest & Most Experienced: We are recovering data in Australia since 1998, bringing that experience to every case.
  • Proven Success: We boast an impressive track record of 300,000+ devices recovered for individuals and businesses nationwide.
  • Certified equipment: All physical repairs are performed in our ISO 5 certified laminar flow cabinet. This ensures the safest possible conditions for delicate drive components.
  • Advanced Tools & Techniques: We use specialised data recovery equipment (including PC-3000, DeepSpar, and Atola). These tools help us tackle even the most complex LaCie drive issues, including LaCie hard drive repair scenarios.
  • No Outsourcing: All data recovery work is done in-house by our data recovery engineers. We never outsource your sensitive data.
  • Trusted by Industry Leaders: We are trusted by government agencies and 2000+ IT companies across Australia.
  • Verified Customer Satisfaction: We have garnered over 2,400 customer reviews on Google and other platforms.
  • Real Labs, Real Data Recovery Engineers: We operate four full service labs in Sydney CBD, Rhodes NSW, Melbourne and Brisbane, plus secure drop-off offices in Adelaide and Perth. This ensures local, secure service.
  • Free Evaluation & No Obligation: We provide a free assessment and upfront quote. If you decide not to proceed, the assessment costs nothing. About 90% of our jobs are no fix, no fee. The hardest 10% carry an attempt fee.
  • Urgent quote: An optional $150 urgent assessment gives you a written quote within 1 to 2 hours.

Common LaCie Drive Failures and Supported Interfaces (USB-C, FireWire, Thunderbolt, USB 3.0)

LaCie drives (from portable Rugged disks to desktop RAID units) can fail due to physical damage, logical errors, or electronic faults. Our experienced team can handle them all. We support all LaCie connection types including USB-C, USB 3.0, Thunderbolt, and FireWire. This ensures we’ll be able to access and diagnose your device for effective LaCie file retrieval services. Common LaCie failure scenarios include:

  • Dropped or Impact Damage: A LaCie drive that fell and now clicks or won’t spin. We specialise in LaCie data recovery after physical damage.
  • Drive Not Recognised: The LaCie drive not recognised issue often indicates internal faults.
  • Corrupted File System: The drive suddenly asks to be formatted, or files have become inaccessible.
  • Water / Liquid Damage: Spills or floods causing short circuits and corrosion.
  • Power Issues / Surges: Electrical spikes frying the drive’s circuit board.
  • Accidental Deletion or Formatting:
    Files deleted, or the drive was formatted by mistake.
  • Broken Ports or Connectors: USB-C, Thunderbolt or FireWire ports snapped off or bent.
Two data recovery engineers in protective suits working at a bench with a microscope, at the Payam Data Recovery lab
Payam Data Recovery’s Sydney team sharing insights on complex hard drive data recovery cases.

No matter the scenario, we can retrieve data from LaCie drives used on both macOS and Windows. Our experts are familiar with all macOS and Windows file systems. We’ll recover your files whether your drive was used with a Mac or a PC. For specific MacBook data recovery needs, we have dedicated expertise.

Watch a LaCie recovery from our lab

A LaCie 2big 20TB stopped showing up on a Mac, even with a new power supply and cables. The drives inside were fine, and we got the Time Machine backup back in 2 days.

Read the full case study: LaCie 2big 20TB recovered in 2 days.

Popular LaCie Hard Drives from the Last 5 Years

Our expertise covers a wide range of LaCie models, ensuring comprehensive LaCie hard drive data recovery support. Here are some popular LaCie drive models from the last five years that we regularly service:

  • LaCie Rugged Mini
  • LaCie Rugged USB-C
  • LaCie Rugged Thunderbolt
  • LaCie Rugged Thunderbolt USB-C
  • LaCie Rugged RAID
  • LaCie Rugged RAID Pro
  • LaCie Rugged RAID Shuttle
  • LaCie Rugged BOSS
  • LaCie DJI Copilot
  • LaCie Rugged SSD
  • LaCie Rugged SSD Pro
  • LaCie Rugged Secure
  • LaCie Rugged Triple (FireWire 800 & USB 3.0)
  • LaCie d2 Professional
  • LaCie d2 Thunderbolt 3
  • LaCie d2 Thunderbolt 2
  • LaCie d2 Quadra
  • LaCie 1big Dock
  • LaCie 1big Dock SSD Pro
  • LaCie 2big Dock Thunderbolt 3
  • LaCie 2big RAID (USB-C)
  • LaCie 6big Thunderbolt 3
  • LaCie 12big Thunderbolt 3
  • LaCie Mobile Drive
  • LaCie Mobile Drive Secure
  • LaCie Mobile SSD
  • LaCie Mobile SSD Secure
  • LaCie Porsche Design Mobile Drive
  • LaCie Porsche Design Desktop Drive
  • LaCie Fuel Wireless Drive
  • LaCie Bolt3
  • LaCie 5big Thunderbolt 2
  • LaCie 8big Rack Thunderbolt 2
  • LaCie 2big Thunderbolt 2
  • LaCie 2big Quadra USB 3.0
  • LaCie Little Big Disk Thunderbolt 2
  • LaCie Mirror
  • LaCie CloudBox NAS
  • LaCie 2big NAS
  • LaCie 5big NAS Pro
  • LaCie Sphère
  • LaCie Chromé
  • LaCie RuggedKey
  • LaCie XtremKey
  • LaCie Hard Disk
  • LaCie Hard Disk MAX
  • LaCie Rikiki Portable Drive
  • LaCie Minimus External Drive
  • LaCie Starck Desktop
  • LaCie Starck Mobile

Our Data Recovery Process and Nationwide Labs for LaCie Hard Drive Data Recovery

Free Assessment & Quote: To begin your LaCie hard drive data recovery, simply bring your faulty LaCie drive to one of our labs in Sydney CBD, Rhodes NSW, Melbourne or Brisbane, or our secure drop-off offices in Perth and Adelaide (or send it securely via courier). We’ll provide a free assessment and upfront quote, usually within 1-2 business days. If you need answers urgently, an optional $150 urgent assessment gives you a written quote within 1 to 2 hours. Our quote will clearly explain the problem, chances of success, and cost. If you don’t want to go ahead, there’s no charge. You can pick it up from our office, organise your own courier to collect it, or pay $20 for return delivery, which covers shipping and handling to return it to you by Australia Post.

Two hard drives connected to a DeepSpar imaging device on the bench

Payam Data Recovery in Sydney uses DeepSpar to recover data from damaged HDDs, ensuring safe and reliable restoration of files. International customers are always welcome, and the easiest way to reach us from overseas is by email at help@payam.com.au.

Data recovery engineer in a protective suit and mask working at a bench with a microscope

Payam Data Recovery’s expert team in Sydney restores data from hard drives with precision.

Expert Recovery & Return: Once you approve the job, our data recovery engineers get to work. Physical hardware issues, common in LaCie Rugged data recovery cases, are repaired in our ISO 5 certified laminar flow cabinet (we can swap out failed heads, PCB boards, etc.). For logical failures (deleted or corrupted data), we run specialised recovery software. In every case, we use advanced cloning tools to image your drive and extract every possible byte of data. After successfully recovering your data, we transfer it onto a new drive. We then arrange for you to pick it up or have it shipped back. Your recovered files are thoroughly verified to ensure integrity before we return them to you. For a comprehensive overview, read about our HDD Data Recovery Process.

Costs and Timeline for LaCie Hard Drive Data Recovery

File retrieval costs for our LaCie hard drive data recovery services typically range from AUD 375 to 1,750 on our Economy service. Priority and emergency options are available to speed things up when required. The exact costs depends on the complexity of the issue. Straightforward file system fixes are simpler, while hardware faults requiring work inside the ISO 5 certified laminar flow cabinet (such as a LaCie hard drive repair) take more extensive effort. After a free 1-2 day assessment, we provide an exact quote for your approval. You’ll know the cost upfront before any recovery work begins.
Turnaround for most cases is typically 1-3 weeks following the assessment. This depends on the severity of the damage. Drives with failed heads or seized motors usually require longer. However, simpler firmware or connector issues may take just days. For more specific details on pricing for your LaCie drive not recognised issue, we encourage you to request a free quote.

Common Questions on LaCie Hard Drive Data Recovery

Understanding the process of recovering data from a failing LaCie drive can alleviate much of the stress involved. Here are some common questions we receive regarding LaCie hard drive data recovery:

  • Why is my LaCie drive not recognised by my computer?
    This can be due to physical damage (e.g., a drop), logical corruption, or electronic failure. Our experts diagnose the precise cause when a LaCie drive not recognised issue occurs.
  • How much does LaCie hard drive data recovery cost?
    Prices start from $375 for economy service. You’ll receive a fixed quote after your free assessment. There are no surprise charges, ensuring transparency for your LaCie file retrieval services.
  • Can Payam perform LaCie hard drive repair?
    We do not repair hard drives for ongoing use. Instead, we perform component-level LaCie hard drive repair in our laminar flow cabinet strictly for data extraction. Your recovered files are then provided on a new, reliable device.
  • Do you offer LaCie Rugged data recovery?
    Yes, we specialise in LaCie Rugged data recovery, handling all models including Rugged Mini, USB-C, Thunderbolt, and RAID versions.
  • Can you recover data from a failed LaCie 6big or 12big RAID?
    Yes. We first find out whether the fault is the enclosure’s RAID controller, one or more drives, or the RAID setup. Every drive is cloned before anything else, failed drives are repaired, and the array is rebuilt from the clones. More on our RAID data recovery page.
  • Are LaCie SSDs easier to recover than LaCie hard drives?
    Not always. SSDs have no moving parts, but the controller, firmware or memory chips can fail, and many newer models encrypt data in hardware. Some SSD recoveries are harder than a hard drive.

Similar Devices We Handle for Data Recovery

Contact Our Specialists for LaCie File Retrieval Services

Don’t panic. Help is available. Contact Payam Data Recovery to get started with your LaCie hard drive data recovery. You can request a free quote or submit a new job online. Our specialists will take it from there. With labs across Australia, expert help for your LaCie file retrieval services is never far away. Be sure to check our reviews and data success stories to see our 5-star ratings. Trust Payam to safely recover your valuable data from any LaCie drive.

Two staff members sitting together during an interview style conversation
Our data recovery engineers collaborating to ensure successful data restoration.
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jonathan byers
7 October 2026
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Payam were professional and prompt. I contacted them, sent them the damaged hard drive, and they returned the backup drive with the recovered data. The Post Office initially lost the package; Payam contacted us to ask where the package was, as they were expecting it. Payam updated us at each stage of the process.
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JOHN L M
2 October 2026
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HIGHLY RECOMMENDED Completely amazed and delighted with the success of the data recovery by PAYAM . The damaged 2Tb hard drive had consisted of a huge number (thousands) of tiny fragments of TV programs. Most was recovered and is in good condition. A small amount of data could not be recombined but overall a great success. I also appreciate the detailed instant telephone answering, personal help, progress reports and explanation, and the further follow up support from Scott and the Brisbane team. It is very good value whether for urgent recovery [a few days], or short term, and is great value for very low cost if less urgent. Very efficient and excellent service. John L M
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Janice Sauls
28 September 2026
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Good service, including mailing me the recovered data on a loan hard drive.
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Paul White
17 September 2026
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Perfect Support and Customer Service If I could give 10 stars then I would. Payam Data Recovery provided me with an outstanding customer service from start to finish. From the time I created the job request on the website to dropping off my hard drive to your friendly front desk team; from the efficient and informative communications on every step of the process (even over the weekend - thank you Payam) to confirming collection or free post to home (great option and so well packaged)…this has been 100% value and perfect customer service. Keep up the great service. Many thanks Paul W.
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Melissa
7 September 2026
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When my hard drive was suddenly wiped of all of my memories dating back 10+ years, I was distraught. Payam was able to recover my photos quickly and efficiently. I’m so happy and grateful beyond words. Thank you
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Dean Woodhams
7 September 2026
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Hard drive failure without a current backup. Expensive mistake to make but they got every file back. Very relieved.
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Little Cloud
3 September 2026
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My 95 year-old mother passed on 1 September so I’ve got a lot on my plate but I had to respond to this request for a comment… You guys did absolutely fantastic work. I literally got everything saved from the hard drive… The 4 TB SSD Samsung I sent to you I didn’t lose one thing and boy that makes a difference to my life!! I also realised that I had a faulty Dr… I thought it was at the end of its life but I formatted it… That is the problem Dr… And it is working absolutely perfect perfectly so I didn’t even have to buy a new Dr… Thank you guys. I really really appreciate your amazing work… Thank you and blessings |>
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KT
19 August 2026
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I was referred to Payam and from the first phone call it’s been super easy restoring my data. No fluff just straight to getting the job done. They provided the quote via email and then from there super easy and user friendly in starting the process. I liked that they even had a little video about how to send the device to them. They provided cheaper option in sending the device too. I needed to do a split payment at the end and a lot of times these days, the customers service … well you can call it that, and they freak out with split payments or cash payments but nope not Scott. He provided real customer service, cracked some jokes and got it all sorted. Last night I finally got around to opening up the hard drive and saw that everything was there. Phew! Thanks team! I would have lost a lot of memories and photos of my late father. Means a lot!
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Hamid Ashtari
12 August 2026
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A massive thank you to the team at Payam Data Recovery! I came to them with a failed hard drive containing years of indispensable professional engineering data and personal files, thinking everything was lost forever. Not only did their experts manage to recover 100% of my data, but their customer service throughout the entire ordeal was absolutely top-tier. What truly set them apart was how they handled my situation when my circumstances changed. During the recovery process, I ended up moving to a completely different city. I was stressed about the logistics of getting my restored data back, but Payam made it entirely effortless. They went out of their way to send the completed hard drive to their local branch in my new city, allowing me to safely collect it locally without skipping a beat. To get all of my data back is a miracle in itself, but to have a company provide such flexible, stress-free, and accommodating service across different state offices is rare.
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Adam Crews
11 August 2026
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The team were amazing in recovery all of my data from a Lacie External Hard Drive that just completely stopped working. Here I was thinking I’ve lost a year of shoots, and Payam and the team had the upmost confidence in recovering my data. They let me know really quick if they could do it so that put me at ease. Awesome service, friendly staff, and just an overall great experience in such a stressful time. Highly recommend!
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Shannon Bailey
9 August 2026
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Dealing with Payam to have data recovered from my daughter’s MacBook was simple and efficient. They were very communicative, kept me updated on the progress and reached out when they needed additional information. My daughter had all the data from her MacBook recovered and stored on a hard drive, and links were tested prior to payment being made and receiving this back. After thinking she had lost all of her uni work, she was extremely happy and relieved!
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United Cattle Breeding Service Pty Ltd
7 August 2026
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I had no prior dealings with Payam Data Recovery so after checking customer reviews decided they looked the best for the job at seeing what they could recover from my phone that had been waterlogged. I hadn't been backing up any precious memories for over 2 years and after already being told it was cactus by a local shop, I really didn't have any hope to receive any good news about it. I was.blown away when i received a message they had recovered all my requests. I not only received all my photos and data on a hard drive but my phone returned working! (Well just enough that I could transfer everything onto my new phone). The service was quick and communication fantastic. Highly recommend these guys to anyone that has lost hope 🫶
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Peter Cheers
4 August 2026
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This was very old backup data, saved via the Lacie application, probably saved between 2006 to 2012. Sought help from other technical gurus but unfortunately, they were unable locate the data on the drive. Payam located the data and quickly categorised it and copied it to a hard drive. Great job, very satisfied with the result, thanks.
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Kerfegar Patel
19 July 2026
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EXCELLENT ORGANIZATION. 100% GENUINE, FAST AND TRUSTWORTHY. WISH GOOGLE GAVE AN OPTION OF A MILLION STARS INSTEAD OF JUST 5 BECAUSE PAYAM DATA RECOVERY IS THAT GOOD. THEY FUNCTION AT A WHOLE DIFFERENT LEVEL OF EFFICIENCY, PROFESSIONALISM AND PERFECT RESULTS. ANYONE OUT THERE WHO HAS LOST DATA, HAS A DEAD LAP TOP, HARD DRIVE, MOBILE PHONE, USB OR ANYTHING ELSE JUST GET TO PAYAM DATA RECOVERY AND LEAVE THE REST TO THEM WITH UTMOST FAITH. THEY WILL NOT DISAPPOINT YOU. MY PHONE WAS BRICKED WITH ALL OF MY MOST PRECIOUS PICTURES, MEMORIES, DATA FILES, DOCUMENTS NOT ACCESSABLE. NOT ONLY DID THEY RECOVER EVERY LAST KB OF DATA THEY EVEN FIXED MY PHONE FOR ME, LOADED A COPY ON A HARD DRIVE AND ALL THIS WITHIN 48 HOURS. I HAD THE GOOD FORTUNE OF MEETING THE DIRECTOR PAYAM HIMSELF WHO IS AN ABSOLUTE GENTLEMAN. HE IMMEDIATELY UNDERSTOOD HOW ANXIOUS I WAS TO GET BACK MY DATA AND PATIENTLY LISTEND TO ME AND HE AND HIS TEAM HAVE DELIVERED RESULTS IN A PROFESSIONAL LEVEL OF EXCELLENCE I HAVE NOT EXPERIENCED BEFORE. BE REST ASSURED. JUST DROP YOUR DEVICE TO THEM AND EXPERIENCE THEM WORK THEIR MAGIC. THANK YOU PAYAM AND TEAM, GRATEFUL REGARDS
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Luke R
17 July 2026
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great professional service, retrieved all the files from my corrupted hard drive, will confidently use their service again in the future.
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Pichook
15 July 2026
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I had a fantastic experience with Payam Data Recovery. My Google Pixel phone was stuck in a continuous boot loop where it just kept restarting and prompting me to perform a factory reset. I didn't want to go through with the reset because my data wasn't backed up anywhere. Right from the start, they were incredibly helpful. Even before they received the device, they happily assisted me over the phone and walked me through my potential options. They were highly efficient and managed to resolve the complex operating system and firmware issue that was causing the crash. What impressed me the most was that they didn't even need to factory reset the phone, meaning absolutely none of my data was lost! Plus, once the phone was fixed, they still provided a thorough backup of everything on an external hard drive, exactly as promised. Yes, data recovery is inherently expensive and depends on your specific device, but the quote I got from Payam was right in the ballpark of other places I researched. It was definitely worth it to get my memories back. A huge plus is that they actually give you different tier options (like their economy rate) if it isn’t urgent and an absolute emergency, which works out much cheaper. The only small recommendation I have is that it would be great if they automatically included a brief note at the end of the job explaining exactly what was done to the device (e.g., whether it required a firmware flash or physical hardware work). I had to ask to find out, but they were incredibly transparent and helpful once I reached out. Excellent communication and service overall. Highly professional, and I couldn't be happier with the outcome!
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Dave Simpson
29 June 2026
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Very professional outfit that recovered 100% of my precious data (family home movies) for me when my external USB hard drive failed. We did it all through the post and within a week I had a new USB drive in my hands working perfectly. Very happy and a great service !
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Joyann
26 June 2026
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Payam Data Recovery are amazing! I can’t thank them enough. They were able to recover over 62,000 of my photos I’d transferred to a brand new external hard drive that crashed. I had originally taken my crashed hard drive to another company which told me the data couldn’t be recovered. Luckily I didn’t give up and found Payam. Their service was excellent and it was worth every cent to get these memories back. I’d recommend them to everyone.
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Mia P
24 June 2026
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I have nothing but good things to say about Payam Data Recovery. They helped me recover years of lost work on a hard drive and at an excellent price compared to other quotes I got. Huge thanks to Khalil and the team for their prompt and efficient work!
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Adam Crews
23 June 2026
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These guys are LIFESAVERS! My LaCie external hard drive just completely stopped working on me and could not be started up again. Thankfully, I took it to Payam Data Recovery in Rhodes and they retrieved the entire 4TB of photos for me within a few days. Great service and very friendly staff that answered all my questions. Thanks so much team!
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Marcelo Oillataguerre
23 June 2026
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Awesome service and very helpful. The loss of my hard drive was a tense and stressful moment...but the end result was that Kahlil recovered all my data and I was able to finish my project! A massive thank you for the skill and speed at which all of this was done
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Eat ate
16 June 2026
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I had hoped to find photos of my now long deceased dog, Khalil was so professional and kind, he arranged a virtual check of my files and I found old embarassing photos galore but nothing I wanted to display at my 50th 😆 sadly my beloved dog photos are long gone. He kindly arranged for secure wiping and disposal of my ancient hard drive. Thank you for trying.
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Maddison Haywood
16 June 2026
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Khalil rescued all my hard drive data! He was really nice too. I'll be back here the next time I forget to back things up no doubt!
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Mauricio Sepulveda
2 June 2026
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I dropped my external hard drive, which had very important photos and data. I called around to ask if anyone could fix it but I kept getting the "we'd have to have a look but there's no real chance we'll be able to recover your data". It wasn't until I cam across Payam Data Recovery, which I saw how professional they were on their YouTube channel and the percentage of getting my stuff back was the highest I had ever been told. Yes, it was expensive but I didn't care. For things that would have been lost forever, I was able to get back. And everything too! They are the real deal. They kept me updated with the progress, gave me advice and even sent me a video once it was all completed. I have already recommended them to friends of mine and I'm recommending them to you. Check out their YouTube vids.
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Dan Foster
20 May 2026
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they managed to recover all the data from a bricked hard drive. Excellent service, easy to deal with and great result.
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Gracielle Lukmanto
23 April 2026
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Cannot recommend Payam highly enough. Smooth service, easy communication, Khalil and the team have been super helpful since day one. My hard drive stopped being readable and Payam was able to accurately diagnose it as file corruption. Before committing, I took the drive back to Indonesia to get second opinion while I was there. They gave me completely different diagnosis and charge me more, saying that they need to open the disk (which is much riskier) I came back to Payam and they recovered 100% of my data. Their original diagnosis was spot on thanks to the technology they have and their method is less invasive. Honest, knowledgeable, and they actually delivered! Don't waste your time like I did, go straight to Payam
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Adrian Hudson
21 April 2026
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I engaged Payam Data Recovery with a particularly difficult hard drive recovery issue - they handled it with the utmost of privacy, professionalism and efficiency. I would highly recommend their services and wouldn't hesitate to use them going forward.
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Annette Leishman
20 April 2026
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Payam is an excellent service for repairing external hard drives. I had a successful result. I was kept updated every step of the way. I would reccommend them to any one who requires this service. Very happy with the result.
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D M
7 April 2026
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PAYAM successfully recovered twenty years of vital work files from a damaged hard drive. I am immensely grateful for this achievement. Although the recovery process was costly, it was certainly a worthwhile investment, as these files are essential for supporting individuals. The content on this hard drive covers two decades of documentation on safeguarding people and ensuring legal compliance. I highly recommend their services.
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Evanka Fernando
6 April 2026
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Prompt responces, great service and recovered 99% of my documents in my portable hard drive.
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Terumasa Fujioka
2 April 2026
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My MacBook Air suddenly went to a black screen, and I was very worried about losing my data. Payam Data Recovery successfully backed up my data to a hard drive, which was a huge relief. After that, I was able to reinstall the OS at Apple Perth. Thank you for your professional and reliable service.
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Michel Constantinou
31 March 2026
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I tried 4 different computer store to try fix my hard drive but nobody could help. Payam we’re very professional, they were able to fix my drive with only a few files lost.
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David P
30 March 2026
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I had a great experience at Payam, i accidently reformatted my hard drive which had all my files from when i was in my 20's. Payams wonderful technication was able to retrieve majority of my data. Truly worth it. Thank you 🙏🙏
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David Seton
25 March 2026
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I found Payam to be very efficient and great at communicating. They were able to recover a decent amount of files after a head crash on my hard drive, for which I am thankful. Would I use them again? YES but hopefully won't have to as I am setting up a thorough backup regime.
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Robert Kelly
19 March 2026
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Payam Data rwcovered files, photo's from my hard drive, which other esrablishments could not retrieve, very grateful to Payam Data for their excellent service.
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Brian Welch
18 March 2026
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Dealing with Payam was a pleasure. They honoured all their commitments and retrieved precious photos from my damaged hard drive on time and under budget. Thank you for your professionalism and timely service.
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Sandun Niroshana
18 March 2026
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Excellent work by Payam saved my most valued data in a corrupted hard drive. They recovered almost all data but some were too damaged to recover. Their service is professional and straightforward. Clear communication and responsiveness is to be noted specifically.
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A A
3 March 2026
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Absolutely amazing service from start to finish. I logged the job through their online portal and received a clear quote very quickly. After dropping off my hard drive, they assessed it promptly and confirmed that recovery was most likely possible. The work was completed quickly, and they kept me informed every step of the way. Once the recovery was finished, they posted the drive back to me within 24 hours. A week later, they followed up to make sure I’d checked everything and was happy with the recovered data. They also gave helpful advice on how to store and back up the files properly, and clearly explained that their copy would be securely deleted after 7 days. Throughout the entire process, they asked all the right questions (such as which operating system I was using) to ensure everything would be returned in a usable format. Professional, efficient, communicative, and completely faultless service. I wouldn’t hesitate to recommend them to anyone needing data recovery.
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Danika Shepherd
25 February 2026
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I had a water damaged hard drive that was promptly fixed with no issues. Thank you!
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seyda kurtmen
16 February 2026
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I just received the email from Payam about the recovery files of my very old external hardrive. I am literally in happy tears watching the preview video of my recovered folders and files. I'm talking old samsung files, sanyo digital camera files, old pc files, all my old pictures, videos my whole youth basically. I'm still crying as I write this and although I haven't received my hard drive back they have advised that about 49,000 of my files have been recovered. I can't begin to explain how grateful I am. The price paid to this team is worth every penny. These memories are priceless and I am beyond happy and grateful. Thank you thank you thank you! Back up your hardrives people, get them onto the cloud, have backups of backups because the pain or thought of losing them is not worth it, which I pretty much did due to damaged heads on the hardrive. I can't wait to reunite with my pictures and videos :) :) :) thank you again team!
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Sarah Booth
9 February 2026
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Absolutely Fantastic service. We highly recommend Payam Data Recovery. They were able to recover very special memories of our family from years ago that we thought we lost off our old hard drive. Professional and great service.
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John
30 January 2026
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An outstanding experience from start to finish !! An iPhone 12 became a "brick" after a failed attempt to update the iOS to the latest version ahead of backing it up (Go Figure !!). No other backup... Who did we call? Payam Data Recovery (In our opinion, Australia's foremost data recovery company). From the first contact you felt as though this job was as important to them as it was to us. Skipping to the outcome... Payam pulled off a miracle and was able to recover all the data to a new external hard drive !! Moreover, he went the extra mile and was able to recover the iPhone so it was able to be used again !! What a LEGEND !! Just in case you are wondering what was at stake... The recovery results were as follows: 80,000+ photos + 10,000+ video files plus other data such as SMS's/Messages, Contacts, Calendar, Notes, and Call logs were recovered by these super techs. An iTunes backup was also created and provided. Need important data recovered? Then there is only one choice... Payam Data Recovery !!
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Warwick Mcghie
19 January 2026
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Sending a hard drive with physical damage to attempt data recovery of a number of important files. They were completely successful in recovery of the requested data. And even before the job began were able to answer questions pertaining to their process and job information. And excellent and fast service with amazing communication. Highly recommended for your similar needs.
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Cindy Atkins
18 January 2026
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After having a computer company look at my external storage and say "no it's empty", I cried and sat on it for another 6 months thinking, how could I lose all of those precious photos and memories. I was devastated. I got on to Payam Data Recovery and sent my external hard drive in. I was hoping, but underneath, knew it was a long shot. They are amazing. When I got the news to say they had recovered most of my photos, I cannot tell you how happy I was. This was the best Christmas present ever. Thank you Payam Data. 100% recommend their service.
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Liz V
13 January 2026
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Recently my hard drive died, containing 10 years of business administration files. Khalil from Payam Data Recovery was able to recover almost all of the files for me. I'm very relieved and happy, and I'd highly recommend them!
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Helena McInnes
12 January 2026
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Living in a remote area I was initially apprehensive about sending my hard drive away without physically talking to anyone. However, the online service, responsiveness and communication was amazing. Most of my data was able to be recovered . Thank you for your great service. Would definitely recommend!
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Risa K
1 January 2026
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The whole process was smooth and easy to pick up + drop off. Everything I needed on my hard drive was recovered as well, thank you!
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Alicia G
19 December 2025
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Fully recovered all the data from my damaged hard drive. The service was reliable, efficient, and professional. Highly recommended.
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Pension Beautemps-Beaupre
11 December 2025
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The staff and owner are friendly and professional. They took the time to explain things and chat. The data recovery of files and photos on my damaged hard drive was done on time. Highly recommend PAYAM for any problems you may have. Marie
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Dan Ridley
8 April 2025
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Excellent service recovering data files from my damaged laptop hard drive. The communication through every step of the process was appreciated and the recovery process was very prompt. I have been very happy with their services and would use again if required. Thanks again
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Polly Burridge
17 March 2025
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Was worried I’d lost all my data after my external hard drive corrupted suddenly. The process with Payam was so quick and easy but also thorough. They managed to recover all my data. Would highly recommend them to anyone.
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Graham Beer
13 March 2025
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Tackled data recovery from a damaged backup hard drive. Extremely professional from first contact to job completion. Progress reports, on what proved to be a difficult challenge, gave comfort that best efforts were being made. Ultimate success was worthy of their fee and fully met this customer's expectation.
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John Haydon
11 March 2025
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I am pleased to thank very much the team at Payam Data Recovery for the excellent manner in which they handled the recovery of much of my "lost" data from a corrupted external hard drive. Their email communications were much appreciated as they helped me understand my first data recovery experience. I now have 2 copies of the retrieved data. I have started the process of placing the retrieved data back together with the data which was not lost. Thank you for your professionalism.
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nandina vines
5 March 2025
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Fast, professional, Amazing! I am so pleased with Payam’s ability to rescue my data from a damaged external hard drive. They were in touch continuously, letting me know where they were at each step of the way. Their customer service made it easy to understand the process and I am just thrilled with the result.
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Project XX
11 February 2025
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A data recovery was performed from a hard drive that was driven over by a car. Amazing work!
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Tyler Rossiter
28 January 2025
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Very good service. Helpful video detailing the steps to gain the data back once on hard drive. Didn’t miss anything. All notes, photos, videos, hidden photos, messages and contacts were all recovered.
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Craig Peden
27 January 2025
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Life savers ! My son’s Macbook just stopped working one day. Apple (who were excellent to be fair) said she was dead and would be an $1800 repair (new logic board). My sons also did not have his documents backed up (yeah yeah I know - but sometimes you forget). In comes Payam to the rescue. Superb pre and post sale service. They performed amazing internal surgery on his Mac and retrieved the mission critical data for us. As the drives in these Mac’s are hardwired to the motherboard they could’ve be removed so the surgeons at Payam had to perform open heart surgery to get my son’s data back. All 23 GBs were returned on a new Toshiba hard drive and posted back to us in less then 5 days. If you have important data and no back up - these guys are your answer. Wasn’t cheap but we didn’t have a choice this time. Awesome work - highly recommend them
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Clancy Kelly
8 January 2025
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Had a damaged hard drive with about 2tb of raw images, managed to say more than 99% of it, speedy recovery with lovely and prompt service the whole way
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Soe Min
8 January 2025
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Payam explained and clarified all the pros and cons of the hard drive recovery process. Quite specific in estimating the cost and the duration of the recovery process. Was completed within three weeks and I am very satisfied with the outcome.
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Stephen McManis
1 January 2025
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We were in some real strife. Our laptop battery exploded and melted half the computer; no service centres would even open it to try to retrieve the hard drive - eventually someone recommended Payam to us, and after all the distress of thinking we'd lost all our data (family pictures in particular), Wes took one look at it and within a week we had everything back. Incredible. Thank you. Highly professional service, well worth the cost for us.
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Venkatesh Bhupathi
13 December 2024
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Excellent service. Payam was successful in recovering whole data from my damaged hard drive.
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Helen Woittiez
13 December 2024
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Fantastic company. Found the one critical datafile on my Macbook Air defunct SSD that wasn't backed up. So relieved. Great communication throughout and they even refunded my external hard drive purchase as it wasn't needed. Definitely recommend these people!
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Con Katsoulas
11 December 2024
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My hard drive failed and I took it to a PC store to be repaired. After 2 weeks they were not able to repair it. I was then recommended to go to PAYAM and Payam was able to retrieve all my data very quickly and efficiently. Thank you Payam for saving my data. Great job.
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Sophie Gregor
10 December 2024
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After accidentally deleting the wrong photos folder off my laptop, my external hard drive and then emptying the trash to free up space, I was in hysterics. I thought I had a backup folder on my hard drive, but turns out this backup folder didn’t have everything on it. I deleted years worth of photos, 18th birthday, 21st birthday, multiple Christmas’s, so much more. I tried everything myself and then went into the Apple Store and they were pretty convinced there wasn’t much hope and they’d be gone forever. I was given a card for Payam Data Recovery as a last hope. I had a call from Scott and he was 100% realistic that the deleted files/photos may not be able to be recovered but they might be too. I was beyond excited when the recovery job had finished and my over 100GB of photos had been retrieved. Payam were very prompt with communication and to help with any queries along the way. Even after everything, I had an issue with the hard drive, Scott took it back in straight away and fixed it all up. The payment plans are also really great. Thank you so much Payam for saving all of my precious photos and memories!
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Ursula Hopper
4 December 2024
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Tried several places to retrieve footage from my video camera's hard drive with no success. Referred to Payam by Sony and the job was completed with a great level of communication , service and outcome. Thank you to the technician who met us in the Sydney CBD office. You were very nice and confident that you could resolve our problem, which Payam did.
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Eman TheWarrior
29 November 2024
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I would recommend Payam to anyone looking to get their data recovered. I helped by the guys at Payam, recovered my 4TB with pretty much most of what I needed. I am so thankfull to all of you guys. I can't thank you enough. The hard drive was tried by other experts, but were not able to help. Finally the guys at Payam did their magic and recovered the data. Thank you all Mr. Payam, Scott and all the experts at payam. Blessings!
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JEFF
28 November 2024
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I had a hard drive fail, I checked around and got referred to this company, due to their reputation and diligence in these matters. The communication was great. They executed on time. It was actually a great experience as I thought I’d lost some very personal information photos, etc.
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Carla Horton
16 October 2024
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The process of retrieving the files from my corrupt hard drive was really smooth. Tim communicated everything with me really clearly, and kept me updated with how the process was unfolding. It is expensive, but worth it in my opinion, especially if the files are of importance.
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Lewis Brewer
16 September 2024
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I can't thank Payam Data Recovery enough! They recovered my laptop's hard drive just in time, saving all my university work when I was on a tight deadline. The turnaround was incredibly fast, and the team were great throughout the entire process. I highly recommend them for anyone in need of urgent data recovery services. They truly saved the day!
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KW
11 September 2024
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Apple couldn’t get the MacBook to turn on and hadn’t backed up for ages and Apple advised to fix you’ll lose all your data. Apple recommended Payam , glad they did . Wasn’t cheap but definitely worth every cent as Payam was able to extract every file and move it to an external hard drive. Thank you guys , your magicians .
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Gary Shu
9 September 2024
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Payam is great helpful to recovery almost everything from my faulty hard drive, very appericiated that. They are very professional.
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Phoebe Coroneo
6 September 2024
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Really great service! Super responsive and when it was time to pick up my new hard drive, the technician was happy to sit with me and make sure everything was running smoothly. Retrieved all my photos and videos back with no issue! Would recommend :)
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kristina wilton
4 September 2024
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I thought 20 years of my life in photos and videos were potentially gone forever but Payam recovered the 94,456 photos / videos on my HD elements hard drive after what turned out to be a firmware issue. Two other businesses had looked at it prior but did not have the technology/ capabilities to diagnose or help so although I was hopeful I just didn’t know what to expect the third time around when sending my hard drive in the post to Payam. I really cannot thank Payam Data Recovery enough! No words would or will do. Beyond grateful. Ps: I went with the option to get my data backed up on two hard drives by Payam. I highly recommended choosing this option too.
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Jessica Glachan
28 August 2024
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Fantastic service from these guys. Called a few times as was uncertain on a few things and so lovely and helpful every time. I had taken my external hard drive to two local companies that were unsuccessful in recover data, should have send to Payam first and saved time and money. They were able to recover all the data from the hard drive, gave me access to view it before paying and having sent back. Couldn’t be happier with their service and will recommend them to everyone!!
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S Jaye
26 August 2024
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Thanks to Payam Data Recovery (Brisbane) I finally have all of my family photos and videos restored from my portable hard drive that had stopped working. Your service is invaluable and very much appreciated. S Heslop
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Bruce Partington
22 August 2024
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Excellent customer service .. great communication from start to finish . They extracted all the data I had hoped to retrieve from my crashed / broken hard drive . Overall great experience and highly recommend this business to anybody in need of their services 👍
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David Taylor
16 August 2024
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Very professional and efficient service. The risks and process was explained clearly which gave me confidence that I was dealing with the right people to recover my data. I had 25 years of photo’s and documents on 14 year old hard drive which was able to be recovered which is very much appreciated. I would highly recommend Payam if you need your data recovered
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Max Wald
31 July 2024
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Highly recommend this firm. I thought I had lost the 760 Gb of data, on my external hard drive, dating back 20 years, but Payam successfully recovered all my files in the Format that was originally on the Drive.
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larissa kay
11 July 2024
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A big thank you to Payam Data Recovery for retrieving precious photos off my damaged hard drive. Friendly and professional service, I would highly recommend them.
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Mark Dijak
11 July 2024
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Very thorough and professional service with updates and great communication. Payam was able to fix my hard drive and thankfully save my beloved photos, thank you. My other hard drive was unfortunately not able to be fixed but I was only charged the inital analysis fee for that one.
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Phoebe Chen
7 July 2024
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Very pleased to say that my experience with Payam Data Recovery was extremely positive. My external hard drive had become corrupt and I thought I’d lost about 7 months worth of important files. PDC was very transparent through all communication and was able to efficiently retrieve all files within 1-2 days. Would definitely recommend to others.
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Hazel Buckley
29 June 2024
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My external hard drive failed and Payam Data retreived all my data and returned my data in a timely manner. So greatful - many years of personal records would have been lost without their professional help.
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Mandy Riordan
26 June 2024
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After our computer dying unexpectedly, we took it into the store to see if they could repair it. The removed the hard drive but not the SSD which we much later learned we needed to retrieve our files. Payam managed to retrieve most. Due to the computer corporation’s incorrect response in this matter, what should have been a straight forward process ended up being incredibly frustrating. We are very grateful to the Payam team for their expertise and efficiency.
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Bridgette Lancaster
25 June 2024
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I thought I lost all my kids photos from the past 8 year. Including from when they were born. But I got them back and you did it under a week. I was very scared and distraught because I have taken an external hard drive to a local place in the past, and they were not able to recover anything. But you’s did. Thank you so much.
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Brenda Ranford
14 June 2024
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They managed to get photos from my hard drive I thought I would never see again.
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B Thomas
11 June 2024
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AWESOME, I got 99% of my data back from a physically damaged hard drive. Very professional business with great communication every step of the way.
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Patrick O’Neill
7 June 2024
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My external hard drive just died after a five day power outage. I thought we had lost everything. Payam managed to recover most of it. Very Happy.
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  • Sydney: Level 21, 133 Castlereagh Street, Sydney, NSW, 2000
  • Rhodes: Suite 213, Level 2, 5 Rider Boulevard, Rhodes NSW 2138
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  • Perth (secure drop-off office): Level 28, 140 St Georges Terrace, Perth, WA, 6000

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