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FAQ: Where’s your office?

03/10/2026•2 minute read
Blue gloved hands working on an open hard drive, with Payam Data Recovery logo and service icons

Short answer

We have real offices across Australia, not just an online drop-off service. Our offices are in the central business districts of Sydney, Melbourne, Brisbane, Adelaide and Perth, and our main data recovery lab is in Rhodes, NSW, about 10 kilometres from Sydney. We also welcome international customers, and have recently received cases from China and the United States.

Many assume we operate solely as an online drop-off business; however, this is not the case. We have real offices across Australia, with four data recovery labs and two secure drop-off points. Our offices are in the central business districts of Sydney, Melbourne, Brisbane, Adelaide and Perth, and our main data recovery lab is in Rhodes, NSW, a residential area approximately 10 kilometers from Sydney.

Further details regarding our locations are available on our website, or you may search “Payam data recovery office locations” on Google Maps for a comprehensive list. We also cater to international clientele, having recently received cases from China and the United States. We gladly accept such projects and offer complimentary return shipping upon successful recovery. However, should a free quote be declined, we request the client cover the return delivery fee.

Related help

International customers are always welcome. Post your device to us from anywhere.


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