FAQ
FAQ: How much is it to look at my HDD?
Short answerNothing. The assessment is free. We identify the problem and give you an obligation-free written quote, and for most hard drives the price for non-urgent work usually runs from…
FAQ: Will you be able to recover all my files?
Short answerYes. If the recovery is successful, we recover all your files, even ones you did not specifically ask for, so you do not need a second job if you…
FAQ: Can you write us a statement so that we can still use the Apple Warranty?
Short answerYes. We do not give a statement by default, but if Apple needs one we will provide it at no charge. The best approach is to take your device…
FAQ: Do you offer collection service?
Short answerNo. We do not arrange couriers to collect items, to avoid lost or stolen parcels. You can deliver the item to our office, or pack it in bubble wrap…
FAQ: Can you recover data from my HDD after I have tried to access it?
Short answerIn most cases, yes. These faults are usually read errors or bad sectors on a failing drive, and further repair attempts can corrupt the file system and lose folder…
FAQ: Can you recover data from my non-accessible HDD?
Short answerIn most cases there is a good chance. The partition is likely corrupted from an unsafe eject, although other problems are possible. We make a read-only sector-by-sector clone, diagnose…
FAQ: Why can’t I supply USB stick as the destination device?
Short answerUSB flash drives get slower and slower on large copies with many files and folders, so a job that takes about two hours on a portable hard drive or…
FAQ: What will you put the recovered data on?
Short answerIf you approve the quote, we offer an external USB hard drive or an external SSD, chosen to fit your data. If your drive failed from damaged heads we…
FAQ: How do I send my HDD to you?
Short answerVisit our office Monday to Friday, or complete the Start your data recovery now job form to get a job number and instructions. Pack the drive in a cardboard…
FAQ: Do you repair HDDs?
Short answerWe recover your data rather than repair the drive, because a repaired drive can fail again within minutes or hours. We repair what is needed to read it and…
