FAQ
FAQ: I’ll need my boss to approve a job. Can I get a quote before I bring it in?
Short answerIt depends on the item. Phones and tablets have a fixed price, so you can give your boss the price up front. For hard drives, SSDs, MacBooks and Surface…
FAQ: Do I have to put the Smart Switch backup onto a Samsung phone or can I change brands?
Short answerTo the best of our knowledge, a Samsung Smart Switch backup made from a Samsung Galaxy phone has to be restored onto another Samsung phone, not onto other Android…
FAQ: What’s the process of shipping the broken phone from overseas?
Short answerDeclare the phone honestly as faulty and being sent for data recovery or repair, with no commercial value, because there is no sale. Declaring a high value, such as…
FAQ: Have you seen a case like this before? Is it common?
Short answerYes. We process about 20 to 40 devices a day across our offices, so even an unusual problem is very likely one we have seen and resolved many times,…
FAQ: How fast can I get my data back?
Short answerOur Emergency service is as fast as humanly possible: we start straight away and work 24/7, and some jobs are finished the same day. For example, customers with badly…
FAQ: How do I get the data recovery started?
Short answerCheck your email, including your spam folder, for our automatic reply from help@payam.com.au, which has pricing guidelines and next steps. A Sydney-based staff member will then try to phone…
FAQ: Can you recover data from my old iMac HDD?
Short answerYes. We work on iMacs every day. We assess it for free, remove the screen if needed, take out the hard drive, test it and copy all its contents,…
FAQ: Do you do Galaxy phones? I can only see iPhone on your site?
Short answerYes. We recover data from all mobile phone brands, not only iPhones. iPhone and iPad data recovery is our specialty, but we can also assist with Samsung and other…
FAQ: Does it cost money for me to post you the drive?
Short answerYes, you pay to send your device to us, as we do not offer pre-paid delivery. Pack it in a box with plenty of bubble wrap, and use Australia…
FAQ: What’s the chance of recovering my data?
Short answerMost of the time we are successful, but no one can honestly guarantee recovery until the data is actually retrieved. If the data is still on your device, we…
