Short answer
Yes, you pay to send your device to us, as we do not offer pre-paid delivery. Pack it in a box with plenty of bubble wrap, and use Australia Post Express Post with signature on delivery and tracking, or a trusted courier such as StarTrack, TNT or FedEx, and never choose authority to leave. We test it free as part of the free assessment and quote, and if recovery is successful we cover the cost of returning your device.
Does it cost money for me to post you the drive?
Yes, it does.
Australia Post and other couriers will charge for their services. We do not offer pre-paid delivery. We prefer not to use budget couriers, because in our experience they can mean lost items, longer delivery times and tracking numbers that do not work.
We advise securely packaging your device in a box with ample bubble wrap and foam. Then, engage a trusted courier service. We typically recommend Australia Post for Express Post services, requesting a signature on delivery and tracking. If available, always opt for the “do not leave” option to ensure the package is not left unattended, especially after hours or on weekends. Our offices are fully staffed during weekdays within our trading hours.
Alternatively, you may use another courier company you trust. Currently, StarTrack, TNT, and FedEx are reliable, though this can change annually. When we use these couriers, we always select their premium service, requiring a signature on delivery, and never enable the ATL (Authority to Leave) option. This option, which allows couriers to leave packages unattended, is typically a few dollars cheaper but is not recommended, particularly for sensitive items like data storage devices.
You are responsible for the cost of sending the device to us. We will then test your device free of charge as part of a complimentary assessment and quote. If data recovery is successful, we will cover the cost of returning your device to you. If you decline the quote after the free assessment, you may collect your device from us at no charge. However, if you request us to post it back to you, a $20 shipping and handling fee applies to cover the return postage as part of the free quote.
Related help
- More about hard drive data recovery.
- Read a real job: hard drive data recovery case study.
- And another: WD 10TB bad sectors case study.
- See more data recovery success stories.
- Ready to start? Get a free assessment and quote.
International customers are always welcome. Post your device to us from anywhere.