Short answer
Check your email, including your spam folder, for our automatic reply from help@payam.com.au, which has pricing guidelines and next steps. A Sydney-based staff member will then try to phone you, and we aim to respond within five minutes during business hours or by the next business day. If you have heard nothing, the phone number or email on the form may be wrong, so call us on 1300 444 800 or email help@payam.com.au.
I have submitted a “get a quote” form from your website, but I have not received a response. What are the next steps?
When you complete a “get a quote” form, our website dispatches an automated email reply containing pricing guidelines and an outline of what to expect, including steps to follow. Please check your email, including your spam folder. These emails originate from help@payam.com.au.
Subsequently, one of our Sydney-based staff members will endeavor to contact you via phone. If you miss our call, we typically send a text message and leave a voicemail. Should you not return our call, we generally do not pursue further follow-ups. We aim to avoid being overly sales-oriented or pushy and typically await your email reply.
However, if you have not received a message, text, or call from us, it is possible that an incorrect phone number was entered on our form. Our objective is for our staff members to respond to “get a quote” forms within five minutes during business hours, or by the next business day otherwise.
Therefore, if you have not heard from us, it is probable that an incorrect number or email address was provided. I recommend contacting us directly at 1300 444 800, which is also listed on our website. Alternatively, please search for “Payam Data Recovery” on Google, locate our official website, Payam.com.au, and call us. If direct phone contact is not feasible, please send an email to help@payam.com.au.
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