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FAQ: Have you seen a case like this before? Is it common?

03/10/2026•3 minute read
Blue gloved hands working on an open hard drive, with Payam Data Recovery logo and service icons

Short answer

Yes. We process about 20 to 40 devices a day across our offices, so even an unusual problem is very likely one we have seen and resolved many times, such as a laptop damaged by cat vomit, a phone dropped from a rollercoaster, or a phone stuck on the Apple logo after an update ran out of storage.

Have you encountered a case of this nature previously? Is it a common occurrence? The answer is affirmative. At Payam Data Recovery, we process approximately 20 to 40 devices daily, depending on the workload across our various offices. Regardless of the unusual scenario you may be experiencing, it is highly probable that we have encountered and resolved such issues numerous times, and possess the expertise to address them effectively.

When I commenced my business at the age of 18, operating from my parents’ basement, I frequently sought assistance, advice, and solutions through extensive research. I can confidently state that if you entrust your device to us, we would have seen your specific problem thousands of times. Many individuals approach us with what they perceive as unique issues, such as a laptop damaged by cat vomit. While this may sound unusual, we have indeed encountered it on multiple occasions. Other instances include mobile phones dropped from rollercoasters, leading to severe damage. While clients often believe such incidents are unprecedented, we have assisted at least five individuals with this particular problem, successfully recovering data in most cases.

Furthermore, scenarios such as software updates causing a phone to become stuck on the Apple logo due to insufficient storage space are also frequently reported. Although individuals may feel isolated in experiencing such issues, we receive calls about this exact problem from two to three people daily. We are well-versed in the appropriate course of action and have a high success rate in data recovery. This highlights the advantage of engaging with a large and experienced company like ours. We have encountered a wide array of situations, and it is common for us to have solutions readily available. We are here to assist you.

Related help

Phones and tablets are always no fix, no fee. There is no attempt fee, and you see your files before you pay.

International customers are always welcome. Post your device to us from anywhere.


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