FAQ
FAQ: How much does it cost to just recover my photos?
Short answerThe price is the same whether you want one file or all of them, because most of the work and cost is fixing the main problem. If you have…
FAQ: How much is to look at my HDD?
Short answerNothing. We assess your hard drive for free, test it, diagnose the problem and give you the most economical price. An urgent assessment, where we pause other work and…
FAQ: Can I have a quote for data recovery?
Short answerYes. Complete the Get a Free Quote form on our website for an instant automatic reply with a price range, and a staff member will follow up. Phones, iPads…
FAQ: Do I have to make an appointment to come into your office?
Short answerNo. You are welcome to visit during our advertised trading hours, normally Monday to Friday, 9:00 a.m. to 5:30 p.m. We recommend calling ahead if you want to speak…
FAQ: Are you open on weekends?
Short answerNo. We are open Monday to Friday, because weekends are reserved for our staff’s personal time and family. If you cannot visit on weekdays, we may be able to…
FAQ: What is my Apple ID? How do I find it?
Short answerYour Apple ID is the email address you use to sign in to Apple services. On your iPhone or MacBook, open Settings and tap your name at the top,…
FAQ: Is upfront payment required for phone data recovery?
Short answerNo, not if we save your data to a hard drive or SSD. Payment is only required when our work is complete, after you have seen your files. Our…
FAQ: Can you recover data from my phone which was damaged by heat?
Short answerYes, there is a good chance. We have done this before. The logic board can handle a lot of heat, so if only the battery or screen was damaged…
FAQ: Can you recover data from my phone that is in recovery mode?
Short answerYes. We have professional tools made for mobile phones that let us reach your data, including photos, videos and messages, and make an iPhone backup to an external hard…
FAQ: Can you get photos off iPhone 11 without the PIN?
Short answerUnfortunately no. We have no tools that bypass the security on an iPhone 11, and even the forensic tools used by law enforcement only work on much older models…
