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FAQ: Samsung Galaxy: can we recover your files?

03/10/2026•2 minute read
Blue gloved hands working on an open hard drive, with Payam Data Recovery logo and service icons

Short answer

Yes. With the correct PIN or passcode, we can make a temporary repair so we can reach your data. We then make a Samsung Smart Switch backup and a separate copy of all your photos and videos.

As the most prevalent smartphone in Australia, various models are available. Provided the correct PIN or passcode is supplied, we can perform a temporary repair to facilitate data access. This enables us to create a Samsung Smart Switch backup, as well as a separate copy of all photos and videos.

Related help

Phones and tablets are always no fix, no fee. There is no attempt fee, and you see your files before you pay.

International customers are always welcome. Post your device to us from anywhere.


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