Skip to content

FAQ: Old iPad Mini 2013: can photos still be saved?

03/10/2026•2 minute read
Blue gloved hands working on an open hard drive, with Payam Data Recovery logo and service icons

Short answer

Very likely yes. The connect to iTunes screen is usually caused by software, firmware or boot problems, and we have the tools to access the device despite the error. Make sure you know the passcode and do not factory reset it.

The “connect to iTunes” icon and logo represent a common problem, typically stemming from operating system corruption, firmware issues, or boot-related difficulties. While hardware can occasionally be a factor, the issue is usually software-related. We possess the necessary software and tools to access the affected device, whether it be a phone or an iPad, despite the persistent error message. Our primary objective is data recovery. It is crucial to ensure the correct passcode is known and not forgotten, and to refrain from performing a factory reset on the device. There is a strong probability that we can assist with this issue.

Related help

Phones and tablets are always no fix, no fee. There is no attempt fee, and you see your files before you pay.

International customers are always welcome. Post your device to us from anywhere.


More questions people ask

Share this article

Next Story
Previous Story
Back To Top