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FAQ: iPad 2: Error 9 & 4013. Is data recovery possible?

22/08/2025•2 minute read
Video still: presenter at a lab bench with an on screen question about an iPad 2 with errors 9 and 4013

The answer from Payam Toloo, Owner of Payam Data Recovery:

Indeed, the issue appears to be a NAND chip error, a problem frequently observed with iPhones and iPads.

While data recovery cannot be guaranteed, there is a reasonable probability of success. In most prior cases, this issue has been linked to a NAND chip failure. Our standard procedure involves removing the NAND chip, reballing it, and reinstalling it.

Should this initial attempt prove unsuccessful, we would proceed to create a full memory chip dump using specialised software. This dump would then be decoded using your correct passcode, allowing us to extract all your data.

Therefore, we estimate a 50/50 chance of data recovery in most instances. Provided the correct passcode is known, we are confident in our ability to assist you.

 

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What’s next?

Or, if you are ready to get started, submit a job now.

International customers are always welcome. From overseas, the easiest way to reach us is by email at help@payam.com.au.

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