Case Studies

An accountant’s USB flash drive had its connector torn off, with a client’s tax PDFs due by the end of the day. Urgent assessment, Emergency service, connector resoldered by Paolo, every file back on a new drive and collected in person a few hours later.

A Samsung T7 Shield 4TB portable SSD stopped being recognised, light on but no data. The fault was inside the USB-C port and only appeared at high speed. Read at USB 2 speed on a PC-3000 and cloned sector by sector, encrypted data never unlocked.

A Lenovo server running SAP lost two drives, the array rebuilt after replacement and SAP would not start. All eight SAS drives read outside the server, RAID 5 reassembled in UFS Explorer, around 1.7TB and 10 virtual machines recovered in under 24 hours.

A WD My Passport 4TB Time Machine drive still mounted but most of Adam’s folders had vanished, including years of journals and video journals. A deep scan and careful file location work recovered about 60GB of journals and saved them to a new drive.

A four drive RAID 5 WD My Cloud NAS in Papua New Guinea suddenly showed only a handful of files from a 20TB volume, and the Veeam backups looked gone. Manual RAID reconstruction after standard tools failed recovered around 18TB to a new 26TB drive.

Marcus, an architect on the Gold Coast, accidentally formatted a Crucial SATA SSD holding years of project drawings. Reading the memory channels on a PC-3000 and rebuilding the translator before TRIM finished erasing the NAND recovered more than 90% of his data.

Jessica’s Seagate external hard drive was pulled off a laptop onto a tile floor and one of its two read/write heads failed. Imaging with the good head first, then a matched donor head replacement in the laminar flow cabinet, recovered every file including all her photos.

A SanDisk SD card of car racing footage demanded formatting, and a camera shop’s earlier attempt produced clips that would not play. Sector by sector imaging plus AI assisted rebuilding of file names and dates recovered all 21 clips, 22GB, playable and correctly named, in about three hours.

After a liquid spill, Abdul’s MacBook Pro A2338 ran its fan constantly and would not power on. The short was traced with voltage injection and a thermal camera, the corroded PCB section cleared, and the soldered storage cloned, recovering all his photos, videos and documents.

Fernando’s office ran on two WD 3TB drives in RAID 0, the array failed, and a previous recovery company returned only partial and corrupted data. Full hardware clones on a DeepSpar and a rebuild on the clones recovered over 3TB, around 150,000 business files, in about 24 hours.