FAQ

Short answerNo. The free assessment and quote diagnoses the symptoms and the fault without opening the drive, so your warranty is not affected. We only open a drive after you…

Short answerSo we can format the drive holding your recovered files to suit your computer, whether it is Windows or Apple. That way you can read it straight away, without…

Short answerIf the drives hold different data or have different problems, complete a separate job form for each one. After the first form, a link asks whether you have another…

Short answerNo. Our charges are based on time, and most of the cost is the labour of repairing the device so the data can be read. Copying less data does…

Short answerYou are paying for time and expertise, like consulting a dentist or hiring a plumber, not for the drive itself. We employ specialised staff, run expensive equipment with ongoing…

Short answerNot really. Hard drive recovery varies hugely in the time and skill needed, so we test the drive first and then give a free written quote. We do not…

Short answerYou do not need an assessment for a phone. Phones are a fixed price: we ask for the passcode, recover the data and save it to a hard drive…

Short answerThe free assessment and quote usually takes 1 to 2 days, because we do it in our spare time between other work. If you need an answer faster, an…

Short answerYes, if the problem is simple. We test and diagnose the drive. A paid urgent assessment gives you a written quote within 1 to 2 hours, and once you…

Short answerYes, for most devices other than phones and tablets, which have no assessment stage. An urgent assessment costs $150, or $500 for RAID and NAS jobs with two or…