Short answer
Yes. We offer an urgent assessment for all devices, usually $150, or $500 for servers or RAID systems with multiple drives. We pause other work, test your device and give you a diagnosis and written quote within 1 to 2 hours. Prices are subject to change.
Question: Is it possible to expedite the assessment process for a fee?
Answer: Yes, we offer an urgent assessment service for all devices. This service typically costs $150, or $500 for servers or RAID systems containing multiple hard drives or SSDs. Prices are subject to change.
Opting for an urgent assessment prioritizes your device. Upon receipt, all ongoing work is paused, and your device undergoes immediate examination and testing. We promptly provide you with a diagnosis, a price estimate, and a formal quote. This allows for immediate commencement of data recovery upon your approval, leading to a significantly faster turnaround time for data retrieval.
Our complimentary assessment service is conducted during available periods, integrated with our regular operations such as answering phone calls, serving other customers, processing incoming mail, and handling daily in-person job submissions. This service is provided free of charge and is commonly utilized by clients whose data recovery needs, such as family photos, are not time-sensitive and prioritize cost-effectiveness.
The free assessment typically takes 1 to 2 business days, depending on current workload. In contrast, the urgent assessment guarantees a response within 1 to 2 hours, and often much sooner. For instance, a dead hard drive may be quoted within 5 minutes, allowing for immediate initiation of the recovery process. While rapid diagnoses are possible, we generally allocate 1 to 2 hours for urgent assessments to accommodate procedural tasks such as recording model and serial numbers, reviewing problem descriptions, and conducting thorough testing with multiple tools. Furthermore, different staff members may possess specialized expertise in areas like electronics or software issues, and may require time to confirm the diagnosis before a quote is issued. Therefore, we quote an average of 1 to 2 hours for urgent assessments.
Related help
- More about hard drive data recovery.
- Read a real job: WD 10TB bad sectors case study.
- And another: QNAP NAS RAID 5 case study.
- See more data recovery success stories.
- Ready to start? Get a free assessment and quote.
International customers are always welcome. Post your device to us from anywhere.