This week, we had an interesting case in our lab involving an Apple iPhone 12 that wouldn’t power on or charge. After a drop, the phone seemed to have given up on life. The customer had already tried a local repair shop and even another data recovery company, but they were left without their precious photos. Luckily, we were able to step in and save the day.
Key Takeaways
- A dropped iPhone 12 can suffer internal damage even if the screen looks fine.
- Short circuits can occur on the logic board, affecting the phone’s functionality.
- Professional data recovery services can often retrieve lost data when other methods fail.
The Customer’s Dilemma
The customer came to us feeling desperate. They had taken their iPhone 12 to a mobile phone repair shop, but the technicians there couldn’t fix the issue. They were then referred to another recovery company, OnTrack Data Recovery in Brisbane, which also failed to recover the data after a week of attempts. This left the customer with no options and a lot of anxiety about losing their photos.
What We Found
When the customer brought the phone to us, we immediately started our assessment. The first thing we noticed was that the screen wasn’t broken. It looked pretty much intact, which was surprising given that the customer had dropped it on a tiled surface.
After some investigation, we discovered that there was a short circuit on the CPU side of the logic board. This was not something that was visible from the outside, and it required us to dig deeper into the phone’s internals.
Troubleshooting the Issue
Here’s how we approached the problem:
- Initial Assessment: We checked the phone for any visible damage and found none.
- Logic Board Inspection: We examined the logic board closely to identify the short circuit.
- Temporary Fix: After locating the issue, we were able to temporarily fix the short circuit, which allowed the phone to power on.
Data Recovery Success
Once we got the phone working, we quickly made an iTunes backup and transferred all the photos and videos to a USB hard drive. The customer was overjoyed to have their memories back.
If you find yourself in a similar situation where your phone suddenly dies, we recommend bringing it to us first. Don’t waste your time or money on other data recovery companies or repair shops if your main concern is retrieving your data. Our experienced team is here to help.
Send Your Device to Us
If you’re facing a similar issue with your phone, you can send it to our lab in Australia. We welcome international customers as well. This case is just one example of how we can help recover lost data. For more information, check out our data recovery services.
We’re here to assist you with any questions or concerns you may have. Don’t hesitate to reach out for help!