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FAQ: iTunes sync fail: 18 months gone. Can we help?

03/10/2026•2 minute read
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Short answer

Usually no. Once something is deleted from a modern iPhone it is generally not recoverable, even by data recovery tools. Check Recently Deleted in Messages and Photos, then iCloud.com, and finally any local iTunes backup on your computer.

Fortunately, no. Once anything is deleted from an iPhone, it is generally not recoverable using data recovery methods and tools. For security reasons, messages are deleted in a very secure way. If you perform a Google search for “iPhone deleted messages with data recovery,” you will find a highly technical article published on our website explaining why deleted messages, photos, and indeed anything deleted from a modern iPhone cannot be recovered once they are deleted or the device is factory reset. It is permanently gone.

Therefore, the only remaining possibilities are two:

The first possibility is that photos or messages may occasionally reside in a temporary trash folder or “recently deleted” items. Please check the “recently deleted” messages or photos within the camera roll section. I believe they remain there for approximately 30 days, although this duration may vary, to allow for undeletion or restoration. Thus, if you are fortunate, the items may still be present and not truly deleted. A majority of our clients contact us because they have already emptied this section; I sincerely hope this is not your situation.

The other option is to visit iCloud.com and verify if the photos or information you are seeking are still located there. As a last resort, consider checking if you have ever created a local backup to your computer using iTunes. This is a somewhat dated method, often associated with software updates performed via a cable connection to a computer, but these are all potential avenues to explore.

Should you discover a solution, please inform us.

Related help

International customers are always welcome. Post your device to us from anywhere.


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