Proven Track Record
- Australia’s oldest and most experienced data recovery company, founded in 1998
- Thousands of successful recoveries every year, across every kind of storage device
- Over 300,000 devices recovered across Australia, New Zealand and internationally
- Trusted by Australian government departments, federal and state law enforcement,Universities, Data Centres, Schools, Small and Medium Size business and the majority of the top 500 ASX-listed companies for important, private and critical data recovery.
- Partnered with over 2,000 IT service providers, managed IT firms, computer repair shops, mobile phone repair and specialist electronic repair companies who send their clients devices to Payam Data Recovery as their preferred supplier of complex data recovery cases as part of their own advertised data recovery offering.
- Referred by manufacturers’ authorised repair centres and support staff in Australia and overseas.
- Over 2,000 verified 5-star reviews on Google and other online review platforms.
- Fully Australian-owned and operated.
- Full service labs in Sydney CBD, Melbourne and Brisbane, our main lab in Rhodes NSW for complex cases, and secure drop-off offices in Adelaide and Perth, with nationwide post and courier service available
- High success rate for hard drives, SSDs, mobile phones and RAID arrays. For most fault types the rate is very high; because we also take on many cases that have already failed elsewhere, our overall figure includes jobs that had a very low chance from the start.
- Typical turnaround time for the Economy service is 1 to 3 weeks, with Priority and Emergency options that bring it down to a few days, and our Emergency service is the fastest option. Devices delivered to our Perth or Adelaide offices go to our Rhodes lab the same day, each afternoon, by overnight courier at no cost to you.
- Ongoing research and development to improve recovery techniques, solutions and new methods, and to lift success rates.
- Featured in many videos showcasing real recovery work, including cases that arrived after an unsuccessful first attempt, in our ‘Success Stories’ on our web site and on YouTube.
- Transparent process with optional video proof before payment for most cases at the time of completion to build trust and confidence before you pay.
- Proven ability to recover data from dead or undetected devices
- High success rate, backed by decades of real-world experience
- Achieves exceptional results in retrieving critical and sentimental data, such as family photos, videos, and irreplaceable memories
- Quick and efficient service, with all work done in-house without outsourcing
- Reasonable pricing that delivers outstanding value, often lower than expected for premium quality
- Professional approach with transparent explanations, no overpromising, and consistent communication throughout
- Exceptional customer service with friendly, helpful staff who go above and beyond to ease client concerns
- Backed by thousands of satisfied clients with verified reviews highlighting our reliability and expertise
- Trusted by celebrities, high-profile cases, and large corporations for sensitive and confidential data handling
- Utilises cutting-edge global technology and tools for superior recovery outcomes across all device types
- Committed to cost-effective services without compromising on quality, speed, or security
Technical Capabilities and Device Coverage
- Specialists in hard drive, SSD, mobile phone, NAS, RAID, USB flash drive, and memory card recovery
- Data recovery labs and IT companies in more than 50 countries have sent us their difficult cases over the past ten years
- Experts in complex faults: head crashes, firmware issues, dead logic boards, SSD, phones, and MacBooks requiring chip transplants and board-level repair
- Expert Data Recovery services for Apple iPhones, iPads, MacBooks, iMacs, and Microsoft Surface devices with onboard storage/SSD that is not removable, other data recovery labs around Australia and overseas send these to us, because the work needs a very high level of electronics repair skill.
- Able to recover data from undetected, liquid-damaged, dead, or failed devices.
- RAID support includes RAID 0, 1, 5, 6, 10, 50, and all NAS server types
- Support for CCTV DVR systems, encrypted drives, and custom device recoveries
- Capability to provide sector-by-sector clones for industrial equipment and proprietary systems
- Known for recovering data from devices that had already been declared unrecoverable
- Expertise in proprietary and legacy file systems and hardware
- Recovery from monolithic flash memory, embedded NAND, and hybrid drives
- Documented case studies with successful recoveries from iPhones, HDDs, Macbook, Microsoft Surface computers, RAID and SSDs with video case studies on our web site.
- Specialists in hardware failure recovery, excelling at physical faults rather than simple logical issues which we do offer also.
- Equipped with specialised lab tools like PC-3000, Cellebrite, Elcomsoft, DeepSpar, Atola Insight, Rusolut Visual NAND Reconstructor and HDDSurgery and hundreds of other tools we have in our lab, accumulated in our industry since 1998.
- Maintains an extensive inventory of around 20,000 donor hard drives for comprehensive repairs
- Holds over 30,000 donor parts, including around 20,000 donor hard drives, to enable fast and effective circuit board swaps
- Offers over 4,000 donor SSD parts for solid-state drive recovery solutions
- Provides hundreds of donor parts and logic boards for Apple iPhones, MacBooks, and iMacs
- Supports all models of hard drives, SSDs, mobile devices, and Apple products with our vast parts collection in stock in our own offices, avoiding delays in ordering from overseas or delays in finding compatible parts.
- Wide-ranging device support including HDD, SSD, mobile, NAS, and RAID systems
Cleanroom Environment and ESD-Safe Labs
- ISO 5 certified laminar flow cabinets for all work inside a hard drive.
- Electrostatic discharge (ESD) safe environments with grounded benches and copper earthing
- Anti-static, heatproof work surfaces across all labs
- Premium nitrile particle-free gloves used for delicate internal recovery
- Custom airflow systems to maintain humidity and dust control
- Use of particle-free wipes and 3M Novec and other premium chemicals for safe cleaning.
- Precision tools and anti-contamination protocols for head replacement and head/platter alignment
- Internal logging of data handling for full accountability and traceability and all interactions with our customers recorded and logged.
Industry-Leading Tools and Technology
- Full suite of PC-3000 Professional systems: Express, UDMA, Portable PRO, SAS 6 Gbit/s, Flash, SSD, SSD Extended, and RAID
- DeepSpar tools: Disk Imager 4, USB Stabilisers, ATA Extenders, Network Add-ons, and SAS Imager
- Atola Insight imagers with SSD and SAS support
- HDDSurgery and ApexLab head combs and platter tools
- Cellebrite, Verakey, GrayKey, R-Studio, UFS Explorer, WinHex, and other professional-grade tools
- Thermal rework stations for micro-soldering on SSDs and mobile devices
- Custom file list generator with video previews for client validation
- Secure temporary storage and post-recovery support
- Custom-built ZIF, LIF, UDMA, NVMe, USB adapters for embedded storage
- Capable of recovering from IDE, SCSI, SAS, LIF, ZIF and legacy Hard drives with any old file systems or cable connections.
Real People. Real Support.
- Speak directly to experienced data recovery engineers, not sales reps or call centre staff
- Calls to 1300 444 800 are answered immediately by in-house staff. No long hold times
- If our data recovery engineers are unavailable, a team of corporate receptionists will take your message and ensure a prompt callback
- No mobile-only contact or home-based setups: real premises in six cities: four labs staffed by full-time data recovery engineers and support staff, and two secure drop-off offices staffed by our reception team
- The person you speak to is often the one doing the work. No account managers or disconnected customer service teams
- Face-to-face consultations available: drop in and speak with a real data recovery expert
- Free assessment and detailed written quote by email after testing. Transparent, no-pressure process
- The price you approve is the price you pay. If we find a second fault, we stop and re-quote before any further chargeable work
- Honest, upfront quotes based on what we find in the assessment. About 90% of our jobs are no fix, no fee. The hardest 10% carry an attempt fee.
- Special requests? Privacy or urgency? You can call the owner, Mr Payam Toloo, directly on 0404 872 926
- Trusted for handling sensitive and high-profile cases including national security, legal, and celebrity matters
- After the job is done, you’re still supported: we’re here for future help, questions, or second attempts if needed
Trust, Privacy and Transparency
- All recovery performed in-house by our data recovery engineers only
- No outsourcing, offshoring, bots, or ticketing systems
- Strict confidentiality protocols and secure handling of all devices and data
- Transparent, fixed pricing after free initial assessment
- Emergency and priority services available on request
- Confidentiality guaranteed for law firms, courts, police, and VIP clients
- Encrypted storage during recovery and secure erasure of data post-delivery
- Adheres to strict privacy and confidentiality policies to protect client data at all times
Business and Partner Support
- Preferred recovery partner for IT departments, government, universities, medical and legal sectors
- Reseller and referral programs for IT providers and repair shops
- Recovery reports and documentation for insurance, legal, or audit purposes
- Dedicated engineering support before, during, and after recovery
- Multi-lingual support for international clients. International customers are always welcome, and the easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone
- Trusted by many insurance providers and technology manufacturers
- Official government supplier through registered portals and contracts for secure services
- Regularly referred by major computer brands, retail chains, and telcos for reliable data solutions
- Listed on Apple’s data recovery provider page, and referred by Apple Retail Stores and Apple Authorised Service Providers; the warranty and customer service teams of other manufacturers also refer their customers to us.
- Hundreds of Australian IT companies, mobile phone repair shops and other data recovery services send their complex jobs to us on a regular basis, with trade pricing and direct access to our data recovery engineers.
National Reach with Local Expertise
- Four full service labs in Sydney CBD, Rhodes NSW, Melbourne and Brisbane, plus secure drop-off offices in Adelaide and Perth: real premises, not PO boxes or virtual addresses
- Walk-in and courier services from anywhere in Australia for convenient national reach
- All support handled by real data recovery engineers based in Australia
- Fast turnaround and secure return shipping nationwide
- Optional cloud upload or encrypted USB delivery of recovered data upon request.
- Live phone consultations available before sending your device in
- Discounts for IT Services/Computer Repair Shops and other data recovery companies.
- Consistently high ratings across Google, Trustpilot and other review platforms
- Frequently sought after by clients, IT professionals, and media for expert data recovery advice
- Nationwide coverage with labs and secure drop-off offices in six cities, plus post and courier from anywhere in Australia
What Real People Say
(Based on real Google and Trustpilot reviews)
I would trust them again without hesitation - true professionals.
Very fair pricing for such an advanced technical service.
They recovered my entire hard drive after a power surge - absolute legends.
Their communication was consistent and clear the whole way through.
The turnaround time was incredible and they saved all my university research.
They were recommended by my IT department - now I recommend them to everyone.
Friendly staff, clear pricing, no pressure or upselling.
Highly recommended by Apple store staff, and now I see why.
Truly experts - they recovered data from a melted SSD.
Live video proof before payment gave me total peace of mind.
I am not tech-savvy, but they made everything clear and gave me full support.
Saved my wedding footage after two other labs said it was impossible.
Professional, honest and knowledgeable… you will not find better.
Incredible service, fast and affordable. They even showed me proof before I paid.
They recovered years of irreplaceable family memories from a drowned iPhone.
The only company that could recover our RAID server after others failed.
They went the extra mile to retrieve 90% of my data. Communication was great.
Amazingly efficient, half the price of others… personalised approach.
Recovered every single photo… I cried when everything was retrieved.
Cured my anxiety… I received over 167,000 files back.
Disclaimer
Success rates and turnaround times vary depending on the condition of each device and the type of fault. Testimonials are based on real customer feedback from Google, Trustpilot, and other review platforms. Phones and tablets are a fixed price paid only when the data is recovered. For other devices we give a free assessment and a written quote, and where a quote carries an attempt fee it is part of the total price and is stated in the quote before you approve anything. Please contact us for a free assessment to understand your specific situation.