FAQ

Short answerYes. We repair physical damage to phone motherboards, screens and batteries every day, including bent, smashed and liquid damaged phones. Our fixed prices, including GST, are Emergency $2,500, Priority…

Short answerNo, that is not a service we provide. We used to offer computer and mobile phone forensics but no longer do. Your best option is a computer or mobile…

Short answerYes. Backups often fail because the computer is out of disk space, the phone is damaged or the operating system is corrupted. Contact us for a free quote and…

Short answerSometimes. Household or business policies may cover accidental damage, but they usually cover the replacement phone rather than the loss of data, so check with your insurer and explain…

Short answerYes. We make a complete backup of all your data before the logic board is replaced. If the SSD is built in, we temporarily repair the MacBook, log in…

Short answerVery likely yes, if you act quickly. Bring the phone to us promptly so the components on the logic board do not corrode. Do not dry it in rice,…

Short answerYes, there is a high probability. We make temporary repairs to the phone or screen and replace any components needed until your passcode works and we can make a…

Short answerUsually no. If you have no iCloud backup and do not remember the passcode, or the phone says disabled or unavailable, data recovery is not possible, because the security…

Short answerYes. We temporarily fix the fault and make a full iPhone, iTunes or iCloud backup, then return the phone to you. We do data recovery, not phone repairs, so…

Short answerYes, we can. We specialise in physically damaged phones of any brand. We may need to repair the phone temporarily or move the chip to another phone’s logic board…