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FAQ: Phone won’t turn on or charge, can you recover the data?

22/08/2025•2 minute read
Video still: presenter in the lab with an on screen question about a phone that will not turn on or charge

The answer from Payam Toloo, Owner of Payam Data Recovery:

A common issue we encounter is phones that fail to power on. If you have consulted Apple, they typically perform diagnostics and testing, then offer a replacement phone or logic board.

However, if you lack a backup, we recommend bringing the device to us. We will temporarily resolve the electronic issue to facilitate a complete backup of your data.

Subsequently, we will save all your photos and videos and an iTunes backup to a hard drive or SSD (your own empty one, or one you buy from us), or for an iPhone or iPad, upload a backup to your own iCloud if you choose that.

More questions people ask


What’s next?

Or, if you are ready to get started, submit a job now.

International customers are always welcome. From overseas, the easiest way to reach us is by email at help@payam.com.au.
 

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