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FAQ: iPhone 6 cracked & water-damaged, can you recover the data?

22/08/2025•2 minute read
Video still: presenter in the lab with an on screen question about an iPhone 6 with a cracked screen and water damage

The answer from Payam Toloo, Owner of Payam Data Recovery:

It is likely that water entered the phone due to cracks in the screen or gaps around its edges, compromising its waterproof integrity.

We recommend bringing the device to us as soon as possible, without delay, particularly if the water contained corrosive elements like chlorine or salt. Such substances can cause accelerated corrosion and significant damage to the circuit board or logic board.

Phone data recovery is a fixed price service with no assessment stage: work starts when your phone arrives. Phones and tablets are a fixed price. You pay only if we recover your data, and you see your files before you pay.

In most cases, approximately 99% of the time, we are able to recover all data from water-damaged devices, regardless of whether the damage was caused by salt water or other liquids. This is our area of specialisation.

For simpler issues, a standard phone repair shop might be able to replace the screen and battery at a lower cost. However, for more complex, component-level repairs, many phone repair shops lack the expertise. They typically perform basic part swaps and, if unsuccessful, often refer the device to us.

Therefore, bringing the device directly to us can save you time and potentially be more cost-effective.

More questions people ask


What’s next?

Or, if you are ready to get started, submit a job now.

International customers are always welcome. From overseas, the easiest way to reach us is by email at help@payam.com.au.

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