Short answer
Very often yes. That is what we do for a living. Do not do anything with the drive; bring it to us for a free, no-obligation assessment. We tell you honestly why it is not working, which part has failed, how long it will take and what it will cost, in a written quote before any work starts. With your approval, we copy the files to a new USB drive.
Indeed, that aligns perfectly with our core business operations.
Your challenge has now become our responsibility.
As we often state, there’s no need for concern or any immediate action on your part; simply entrust it to us.
We provide a complimentary, no-obligation assessment.
We will offer an honest evaluation, detailing the cause of the malfunction, the specific component that has failed, the estimated time for resolution, and the associated cost.
As of 2025, the current pricing for this service typically ranges from approximately $300 to $2000 AUD. Prices are subject to change.
A complimentary assessment is offered, contingent on the extent of the damage.
We will provide you with a clear quotation prior to commencing any work and will seek your explicit approval.
Upon your acceptance of the proposed cost, all files will be securely transferred to a new USB drive.
This is a frequently encountered issue, and we are highly confident in our ability to assist you.
Related help
- More about hard drive data recovery.
- Read a real job: hard drive data recovery case study.
- And another: WD 10TB bad sectors case study.
- See more data recovery success stories.
- Ready to start? Get a free assessment and quote.
International customers are always welcome. Post your device to us from anywhere.