Skip to content

FAQ: Dell won’t turn on: can files be saved?

03/10/2026•2 minute read
Blue gloved hands working on an open hard drive, with Payam Data Recovery logo and service icons

Short answer

Very likely yes. Bring the laptop in for a free assessment and quote. We check what type of storage it has, a hard drive or an SSD, and whether it is removable or built in. Once you approve the quote, we test it and back up all your data to a new portable USB hard drive. Do not drop it or try other fixes first.

Should you bring the laptop to us, we offer a complimentary assessment and quotation. We will examine the device to ascertain the type of internal storage (HDD or SSD), whether it is removable or integrated, and provide a free quote. Upon your approval of the quotation, we will conduct testing and proceed with a backup of all existing data onto a new portable USB hard drive for you. There is a high probability that we can assist. It is crucial to refrain from dropping the device or performing any other actions with it. If the data is of critical importance, please bring it to us first, as a straightforward case for us will result in a significantly higher success rate and a more economical outcome for you.

Related help

International customers are always welcome. Post your device to us from anywhere.


More questions people ask

Share this article

Next Story
Previous Story
Back To Top