Short answer
The free assessment and quote usually takes 1 to 2 days, because we do it in our spare time between other work. If you need an answer faster, an urgent assessment is available as a paid upgrade, and we usually answer within 1 to 2 hours.
How long will the assessment take?
The free assessment and quote advertised on our website typically takes 1 to 2 days. This timeframe is due to us conducting these assessments during our spare time for non-urgent requests, completely free of charge. We will test the device and identify the issue. Multiple staff members may collaborate to confirm the problem.
Generally, we allocate 1 to 2 days as we are managing various other responsibilities. We receive numerous parcels daily containing devices from different customers. Additionally, we have customers visiting us in person to deliver items and ask questions. As a small business, we effectively multitask. Our staff members perform a variety of tasks, including data recovery, diagnosis, testing, and answering customer inquiries and emails.
We kindly request your patience as we provide this service free of charge. Please allow us the necessary time. Should you require a faster turnaround, please inform our staff. We offer an urgent assessment as a paid upgrade, where we prioritize your request as if you are our sole customer. We will cease all other activities to provide you with an answer, usually within 1 or 2 hours at the latest.
Related help
- More about hard drive data recovery.
- Read a real job: hard drive data recovery case study.
- And another: WD My Book clicking case study.
- See more data recovery success stories.
- Ready to start? Get a free assessment and quote.
International customers are always welcome. Post your device to us from anywhere.