Submit a job 1300 444 800

iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 50,000 devices.
stopped working?
White dotted arrow icon on black background
iPhone screen showing iCloud, Music and App Store icons on a blue background
We can help!
White dotted arrow icon on black background
Start your data recovery now

Free Assessment
and Quote

White circular arrow with a checkmark icon

High Success
Rate

White line icon of a clipboard checklist with a checkmark badge

Strict privacy
guaranteed

White pixelated shield and padlock icon on black background

Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

Start your data recovery now

Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish - we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used.
Start your data recovery now

How much does it cost?

$450 Australian Dollars + the cost of USB flash drive/hard disk drive if you would like us to supply one.

Australia’s most trusted

Data Recovery Specialists

Red line icon of a person sitting at a laptop beside a clock

We will try harder than anybody else to get your data back!

Red line icon of a microscope

Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

Red line icon of a cracked smartphone screen

Certified ISO-14644-1 Class 5 clean room environment, all work done in our own labs.

Red line icon of a lightbulb with gears

We use technology and equipment that your local computer repair shop or IT technician won’t have.

Red line icon of a person running while holding a document

We do what others say is impossible..and we love it!

You’re in safe hands

Over 300,000 devices recovered

Google Reviews five star badge
Rating: 5
Frankie Mason

I recently had two jobs completed by Payam and I went with this team as a return customer. Being able to regain my crucial files was a relief and my experience benefitted from such friendly, professional and helpful staff, who communicated well and kept me updated with progress. The tiered experience allowed me to pay slightly less for non-urgent work which suited me well. Highly recommend the work of this team. Thanks so much!

Rating: 5
MICHELLE GRIFFIN

I feel like I just got my life back. It’s strange losing photos can make you feel like you’ve lost a part of your life. Even more since I haven’t seen my kids in 2 years now. Payam couldn’t retrieve my photos 1st attempt but called me a year later to lmk they could try again. They were successful, recovered everything. I’m so happy. It was expensive but worth every memory. Thanks guys!!!

Rating: 5
Daniel McLoughlan

I had a failed RAID pair and a backup drive that died in the same week - the perfect storm. Payam in Sydney recovered everything for a really reasonable cost.

Rating: 5
Hui T

Payam Data Recovery at North Syd is great. Very professional and friendly service and price is low. Appreciate that they ring to get permission before they take the next step. They take the cheapest option possible. Would highly recommend them to anyone who seek to recover lost data.

Rating: 5
Matt C.

Crushed my Mac!!! That was bad enough, thankfully Payam recovered all the data on my SSD. Terrific service and a real relief. Cheers Campbell!!

Rating: 5
Michael Crichton

I called every data recovery company in town when my laptop hard drive crashed, I spoke with the guys at Payam on the phone and he was so helpful. In person they explained everything to men and showed me their prices on their web site. Great customer service and clear upfront prices.

Rating: 5
Angela Giagodi

Great service! Payam data not only recovered all critical data possible but they also kept us updated with progress along the way. Thanks - have already recommended you to a friend.

Rating: 5
Vaughan Chitty

Thank you, I am extremely happy with the data recovery work. I had tried two other computer repair places but neither was able to recover any of my data, Payam recovered the whole hard drive - very very grateful

Rating: 5
E Kosa

Fast, friendly, efficient service, clearly priced on the web page. Conveniently located in the centre of town. Offered to keep a copy of data until I have created my own back-up. Great communication throughout. Seamless operation. Thanks!

Rating: 5
Rabia Din

I had lost my data after asking in Canada and Dubai none could do the job when I found Payam they did an excellent job for me I recovered more or less everything. I can’t thank them any less as I had thought I won’t ever be able to recover anything back. I had basically all the pics and videos if my son so I’m very happy to have recovered quite a bit thank you Payam they have lovely staff and lovely support they keep u posted at every stage what they are doing till the last moment which is very good thank you once again a very happy satisfied customer of yours I would definitely recommend you to many others!

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone. The following article will tell you where to find the location of your iTunes Backups on your computer - https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
The recovery fee will be charged upon submitting your job through our webpage. If for some reason the recovery is not successful, we will refund the recovery fee that you have paid.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.
Back To Top