Start your recovery 1300 444 800

iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 300,000 devices.
stopped working?
White dotted arrow icon on black background
iPhone screen showing iCloud, Music and App Store icons on a blue background
We can help!
White dotted arrow icon on black background
Start your data recovery now

Fixed price. Full refund if we cannot recover your data.

White circular arrow with a checkmark icon

High Success
Rate

White line icon of a clipboard checklist with a checkmark badge

Strict privacy
guaranteed

White pixelated shield and padlock icon on black background

Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

Start your data recovery now

Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish: we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used (password recovery is quoted separately).
Start your data recovery now

How much does it cost?

$450 on our Economy service or $650 on our Priority service, paid when you submit the job, plus the cost of a drive if you would like us to supply one. If we cannot recover your data, we refund the recovery fee in full.

Australia’s most trusted

Data Recovery Specialists

Red line icon of a person sitting at a laptop beside a clock

We will try harder than anybody else to get your data back!

Red line icon of a microscope

Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

Red line icon of a cracked smartphone screen

ISO 5 certified laminar flow cabinet, and all work done in our own labs.

Red line icon of a lightbulb with gears

We use technology and equipment that your local computer repair shop or IT technician won’t have.

Red line icon of a person running while holding a document

We do what others say is impossible..and we love it!

You’re in safe hands

Over 300,000 devices recovered

Google Reviews five star badge
Rating: 5
Hkang

Coming back home from an overseas conference trip, the last thing I needed was to be greeted by a non-starting desktop. I was desperate to recover my data, especially my ‘just-completed’ tax return information! PAYAM was recommended by my local IT repair shop as well as by the work IT personnel. It was worth every penny! Service was excellent - fast (within a week), professional and complete (all data was recovered). I highly recommend PAYAM to anyone whose data may have been deemed ‘unrecoverable’ by other IT service providers.

Rating: 5
Daniel Kolic

A big thank you to Payam for recovering our two hard disk drives completely. We had a server running two mirrored SCSI hard disk drives. We thought we were protected, however both hard drives failed. We tried everything we could to recover the information but had no luck. Our last option was to get the professionals at Payam to recover the data for us and they were able to do this within 24 hours. Payam constantly kept us up to date with their progress and were extremely professional. I highly recommend their services.

Rating: 5
Kirsty

Time capsule backup seemed corrupt so rang Payam. Mark patiently assisted me, initially over the phone and then quickly helped me when I visited Payam’s offices. Excellent service.

Rating: 5
Chris

Thanks payam , for your amazing recovery . I can’t believe that data could be recovered in less than 48 hours .
From the beginning of time during the submission of my Harddrive, you guys showed complete100% customer service . Thankyou to your team.

Rating: 5
James McIvor

Payam was recommended by Apple and I was thoroughly satisfied with the service and outcome. I was able to recover my precious memories at a reasonable price

Rating: 5
Amylee Goodman

Couldn’t recommend highly enough amazing results always informing you on the process and just amazing with customer service

Rating: 5
Karen Wightman

Incredibly pleased with the professional and confidential service afforded, honesty regarding what might be achieved and the associated costs, the timeliness of the service, and the outstanding results. Highly recommended.

Rating: 5
Joe Saxton

Was very surprised they were able to recover all my photos and files from a ocean-water damaged Galaxy Note. Very happy indeed

Rating: 5
Nat

Thought my old hard drive was all but lost. Payam managed to save it in an efficient inexpensive manner. Very impressed!

Rating: 5
Bruce Rea

It was with great relief that Payam Data Recovery were able to recover in excess of 95% of the data on my hard drive. I opted for the cheaper method of waiting but I was impressed with the service given.

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone. The following article will tell you where to find the location of your iTunes Backups on your computer - https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
You pay the recovery fee when you submit your job. If the recovery is not successful (the critical files you list on the job form, or 95% or more of the files in the backup), we refund the recovery fee in full. A drive you bought from us is refunded only if you return it unused.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.

We make paying for data recovery easy.

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Link
  • Instalments:
  • Afterpay
  • Zip
  • Klarna
  • PayPalPay in 4
Back To Top
Start your data recovery nowCall: 1300 444 800