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iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 50,000 devices.
stopped working?
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iTunes backup data recovery at Payam
We can help!
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Free Assessment
and Quote

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High Success
Rate

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guaranteed

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Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish – we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used.

How much does it cost?

$450 Australian Dollars + the cost of USB flash drive/hard disk drive if you would like us to supply one.

Australia’s most trusted

Data Recovery Specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

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Certified ISO-14644-1 Class 5 clean room environment, all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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We do what others say is impossible..and we love it!

You’re in safe hands

Over 150,000 satisfied customers

Google Reviews 5-star logo for Payam Data Recovery
Rating: 5
Ella

All my personal & work files (6 years worth) were all on my external hard drive, that is until my partner accidentally dropped it. When I went to use it I was not able to read, copy, delete or add files, plus the hard drive was making strange noises which I knew was not good news. I did some research on data recovery companies and called five in Melbourne, PAYAM had the best price and was conveniently located it was also a company whose brand I recognised. Craig was not only able to save 98% of my data but he also kindly spent time explaining everything I needed to know about external hard drives, backup drives etc. – our chat at his office lasted an hour and gave me plenty of useful information to ensure I did not lose my data again. I now have two external hard drives, one which I use regularly and one purely as my backup. Thank you Craig for your exceptional customer service and for saving all my data. Cheers

Rating: 5
Carolyn Nankervis

Thank u Payam guys & girls!!! The successful recovery of my treasured & priceless photos was very special. Thanks soooo much.

Rating: 5
Delia

Dropped my iPhone in the toilet – these guys retrieved all my data in 1-2 weeks! Super happy with their service. Very helpful guys

Rating: 5
zellybabe

I am an avid photographer and a mum of 3 little cuties and I mistakenly stored all my photos including our family and baby pics from 2005 till 2010 on a single external hard drive….so you can imagine my despair when I turned it on one day only to hear a loud clicking, clunking sound with an error message on my computer saying there was no readable files! I was desperate and did as much research as I could to find a company that could help me. I knew I only had one shot and recovering anything from the damaged drive, so after much phoning and emailing around I came to the decision that Payam was the only place that had a very high success rate and I felt assured that they could help my situation. Well my intuition served me well because they had success, they were able to save all my files and I couldn’t be happier!! Throughout the whole process we were updated on their progress and our emails were always responded to very quickly. They are extremely professional and my experience with this company has been outstanding! I HIGHLY recommend them to anyone that finds themselves in a situation like mine! THANK YOU PAYAM DATA RECOVERY!!!!!

Rating: 5
Kevin Lam

I have used Payam in the past and again more recently and it has been a very pleasant experience on all occasions.

They are great at what they do and provide efficient and friendly service.

I would definitely use them again if the need arises and highly recommend them to anyone interested in their services, you will not be disappointed.

Rating: 5
Bruce Poon

Thanks for your help. It had been done in a professional manner, quick &fast ! My customer was extremely happy as he got back all the data he wanted.

Rating: 5
Ashley Moghari

I lost all my family photos on my external HD that just died. Payam were so great with communication as I live 4 hours away and had to post it to them. They recovered all my lost photos, very quickly which was great as we were so nervous to think the photos were gone. Very professional service too. Thanks again

Rating: 5
Darren

I have been using Payam for probably a decade now. They have never been unable to recover data for me. Their skills and customer service are exemplary. Most recent was a SSD that would not detect in bios, previously I have had data recovered from a failed raid 5 array, a fire damaged drive and some other failed hard disks I recommend their service to everybody

Rating: 5
Name withheld

My RAID-5 Server crashed, 2 drives had were clicking. I sent this to 3 other data recovery companies (1 in North Sydney, 1 in Melbourne and the last was a global firm in QLD). None of them could recover the data, after 3 months i had lost all hope. I was heard an Ad for Payam Data Recovery on Radio. Their ad said ‘nothing is impossible!’. After 2 days, they recovered all of my data. I could not believe it. It cost me only $800 (the other companies quoted $2,500-$7,000 which i actually did approved all 3 quotes as i was desperate but none of them could fix the problem! I got all my MYOB accounting files, outlook pst email files and family photos back. Next time i’ll go to Payam 1st! Cheaper and better than the other companies that were just full of crap! Very friendly service, good customer service is hard to find – and their service was flawless! I am very happy, they were better, faster and cheaper than other companies. Well done. I’ll be your walking ‘word of mouth’ billboard for the rest of my life. Thank you for saving my business!

Rating: 5
V Kinetic

We have been using Payam’s services for the last couple of years and have always found them to be highly professional, capable and courteous. They have helped many of our customers recover data that would otherwise have been lost and at a very competitive price. We are extremely happy with their service and wouldn’t hesitate in recommending them to anyone with hard drive problems. We anticipate using Payam for all our data recovery requirements for years to come.

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. The following article will tell you where to find the location of your iTunes Backups on your computer – https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
The recovery fee will be charged upon submitting your job through our webpage. If for some reason the recovery is not successful, we will refund the recovery fee that you have paid.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.
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