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iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 50,000 devices.
stopped working?
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iTunes backup data recovery at Payam
We can help!
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Free Assessment
and Quote

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High Success
Rate

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Strict privacy
guaranteed

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Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish – we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used.

How much does it cost?

$450 Australian Dollars + the cost of USB flash drive/hard disk drive if you would like us to supply one.

Australia’s most trusted

Data Recovery Specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

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Certified ISO-14644-1 Class 5 clean room environment, all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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We do what others say is impossible..and we love it!

You’re in safe hands

Over 150,000 satisfied customers

Google Reviews 5-star logo for Payam Data Recovery
Rating: 5
Robert Rigutto

I did a lot of research and called a lot of places , I even took my hard drive to a competitor , they couldn’t do a thing after 1 week and were disorganized at best. I have extremely valuable information on my hard drive and it was the 2nd time this had happened to me. I was stressed and confused by all the options out there , but the best option is Payam Data recovery. They can never guarantee a result but they were hopefully and they retrieved it all and it was a complicated retrieval but they did it. I highly recommend them and their professional team.

Rating: 5
Vinnie McDonald

I was very happy with both the service and end result.You kept me informed the whole way and I was lucky you could retrieve most of my photos,which had much sentimental value.I feel you do a great job, the only thing I wished I could change was the price, but at least I could split it

Rating: 5
Andrew Stewart

After going to other places had a great experience with this company and got regular updates on what was happening and also got all the data back which is fabulous

Rating: 5
Ook Tong

Because of this company, I was able to retrieve priceless videos & photos from my iPhone 5S, which was damaged from salt water contact. I took it to them several months after the water incident and they were still able to recover everything. Their service was top notch and I’d highly recommend their service!

Rating: 5
Jan Burt

Thanks Craig Nevans at PAYAM Data Recovery Pty Ltd. I recently thought I had lost a lot of memories (photos) when the external hard drive I was using crashed. I thought I had backed up the photos but when I looked to find the backups I realised that they were not there. I was completely devastated, I thought I had lost the photos of grandchildren, friends, holidays. Hundreds of memories and photos that could not be replaced. I searched the web and found PAYAM in Melbourne. With my hard drive in hand, my husband, daughter and I drove to Melbourne. There at PAYAM we were greeted by the most wonderful person Craig Nevans, the customer service manager. Straight away Craig set our minds at ease, he was sympathetic,very supportive and completely understood our plight. Craig was wonderful to deal with. He didn’t promise the world or that he could recover the data, however we went back home feeling very positive. As promised Craig emailed a few days later, they could recover the data at a very affordable price. A second email followed in a few days to advise they had recovered the data and they would, if we liked, ship the recovered data back to us on a well priced new hard drive, thus avoiding another trip to Melbourne. We were ecstatic to receive this email. I have no hesitation in recommending PAYAM to anyone looking for data recovery. They are the best in their field and wonderful people. If your hard drive crashes, don’t panic contact PAYAM and talk to Craig and the team. Thanks again Craig

Rating: 5
Colleen Marlow

Absolutely brilliant. Gray at the Perth office is a lifesaver. Quick quote , quick service. Walked in with tears as my whole world crashed on an external hard drive and walked out with a smile. Highly recommend this company.

Rating: 5
Caryn C.

Lost photos of a holiday broke my daughter’s heart. I formatted the picture card thinking the photos were on her computer. I was given Payam’s number and Kevin retrieved the photos. Kevin was so professional and caring. Thank you so much.

Rating: 5
Kim Kerr

I was given a 2 GB Olympus memory card purchased new on eBay. Half way through a 4 week trip to the UK, the card stopped working. When we returned home, our computer couldnt read it, so we took it to Olympus to be told it was a counterfeit card. They would have nothing to do with it. We then took it to a forensic computer specialist, who also could do nothing with the card. We came across PAYAM Data Recovery Pty Ltd when doing an internet search. I took the card to the North Sydney Office and was told I would know fairly soon if the photos were recoverable. The card was sent to the Melbourne office and Mark began working on it. He kept me informed about the progress recovering the data. It took longer than originally expected, because not only was the card a forgery, it was only 1GB, not 2 which made a difference in the recovery process. I was very impressed with Marks determination to get the photos and the fact that he would not give up. The time it took was immaterial as I just wanted my photos. I was also impressed that I would be charged a flat fee for the recovery. I would not hesitate to recommend PAYAM Data Recovery Pty Ltd to anyone who finds themselves in a similar situation. Kim Ker

Rating: 5
myfamily important

Excellent customer service. Reliable team. Wonderful result. Thanks

Rating: 5
Stephen Todd

My hard disk crashed and I lost everything. I took it to my local computer business that I deal with and they were unable to retrieve any of the disc contents. I had not backed up the disc for the past 8 months or more and had all of my work files as well as family photos and important emails that were lost. I sent the disc to PAYAM and they were able to retrieve all of the contents completely and at an extremely reasonable price. I had trouble retrieving one of the hidden files as I have limited knowledge in that area. I rang Kevin at PAYAM and he walked me through the steps that enabled me to access the file and retrieve the information. I found their service, advice and help to be excellent and would highly recommend them.

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. The following article will tell you where to find the location of your iTunes Backups on your computer – https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
The recovery fee will be charged upon submitting your job through our webpage. If for some reason the recovery is not successful, we will refund the recovery fee that you have paid.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.
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