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iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 300,000 devices.
stopped working?
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We can help!
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Start your data recovery now

Fixed price. Full refund if we cannot recover your data.

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Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

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Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish: we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used (password recovery is quoted separately).
Start your data recovery now

How much does it cost?

$450 on our Economy service or $650 on our Priority service, paid when you submit the job, plus the cost of a drive if you would like us to supply one. If we cannot recover your data, we refund the recovery fee in full.

Australia’s most trusted

Data Recovery Specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

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ISO 5 certified laminar flow cabinet, and all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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We do what others say is impossible..and we love it!

You’re in safe hands

Over 300,000 devices recovered

Google Reviews five star badge
Rating: 5
Kathy A

Inserting my USB into my computer it told me my files could not be recovered as my disk needed to be reformatted. Knowing that the USB contained valuable files I googled where I may go and decided to contact Payam to see if they could recover the files. It was the week before Christmas but I was provided with a quote the same day for the cost of the recovery. My files were returned at the time estimated for the recovery and there was a follow-up a few weeks later to see I was happy with the files recovered. While unfortunately not all of my files could be recovered (which is no fault of Payam) I was grateful for those that they managed to recover. I appreciated the professional service provided by Wes keeping me up-to-date on progress. I would have no problems recommending their service to others

Rating: 5
Mindy Cole

After dropping my iphone in water and then it not turning on or charging… I thought I had lost my thousand photos and contacts and everything else my life depended on with that phone. I sent it down to the guys at Payam and after only a few days I got the call to say all had been recovered! I am so grateful! Thanks again guys! appreciate it a lot

Rating: 5
Name withheld

Ok, so get this! I was asked to take the photos of my sister in law’s wedding. I went to Port Douglas and got some beauties. I had taken special precautions by purchasing a brand new memory card of 16 gb so that nothing would go wrong. I get home with my 2000, count them 2000, photos and as I’m transferring them from the camera to the computer…. it seizes up and I get the rainbow wheel horror child. When it was all over….. GONE!!!! AAAAHHHHH. I googled “HELP lost photos need to retrieve” or something like that, and got reviews of this company. They were close, I went straight over there. I really liked the way they said straight up, $250 and if we don’t get ’em it’s no cost. Cool bananas. Do it baby. Yep. Got ’em!!! Oh Yeah! Heaven. I just wished I’d seen the special $50 voucher they have on this site and it would’ve just been two hunda. We’re talking wedding photos here. RELATIVES wedding photos. IN LAWS wedding photos. Lordy Lordy. This could’ve been like, a major feud fest. I would even say I feel a certain love towards this company. Yes. A kind of love. You know what I’m saying?

Rating: 5
Michael Shenton

My Laptop fell off the desk onto the floor and would not reboot and the disc was unreadable. The information on my laptop was worth many millions of dollars. I was extremely pleased that Payam was able to recover all my data when a normal computer repair company was not able to assist.

Rating: 5
James Farina

Payam Data are amazing. They recovered the birth of my daughter on DVD. They made my day, It was like winning the lotto. I am ever so grateful for their amazing work. Thank you! Thank you!

Rating: 5
Darren

I have been using Payam for probably a decade now. They have never been unable to recover data for me. Their skills and customer service are exemplary. Most recent was a SSD that would not detect in bios, previously I have had data recovered from a failed raid 5 array, a fire damaged drive and some other failed hard disks I recommend their service to everybody

Rating: 5
Name withheld

Payam Data Recovery performed an outstanding job they in recovering data from our damaged disk drive. As an organisation, I can say that we were impressed with the speed with which their team responded to our request and the courtesy and consideration extended to our staff. I was particularly impressed with the follow up contact, we received following the data recovery and the offers of assistance, should we need it. It is not often that I encounter an organisation which lives up to the claims made on its web site, but I am happy to say that, in my experience, Payam Data Recovery meets or exceeds all of the representations made on its web site. As a result of the way our incident was handled, I have recommended this organisation to other businesses we deal with and provided them with contact details. I can not think of a higher recommendation.

Rating: 5
Stephen Schilg

All in all I couldn’t have been more pleased with the process. I was quoted over $800 by a local company, who couldn’t promise that it was able to be fixed.

I saw the prices on your website as well as the free quote and no fix no fee offers. Couldn’t have been a better deal. I posted the HDD down along with a spare to move the recovered data onto. I selected the economy option by the recovery was done within a week! Could not have been happier with the whole process!

Rating: 5
Name withheld

THANK YOU PAYAM!!!! Our hard drive decided to crash without warning and we stood to lose 3 months worth of MYOB plus all our photos, music and personal documents. I called Payam and from start to finish they were awesome. Great customer service, a really quick process and all for a reasonable price. I called other data recovery businesses but their prices and customer service didn’t stack up to Payam. I totally recommend Payam Data Recovery. THANKS AGAIN!!! You turned a very stressful situation into a manageable one 🙂

Rating: 5
Name withheld

I had a 1TB HDD with Music and 10 years worth of photo’s…the loss would have been devastating.  I took the HDD to PAYAM and a day later all my data was recovered.  Great service and eager to please.   *** Thank You ***

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone. The following article will tell you where to find the location of your iTunes Backups on your computer - https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
You pay the recovery fee when you submit your job. If the recovery is not successful (the critical files you list on the job form, or 95% or more of the files in the backup), we refund the recovery fee in full. A drive you bought from us is refunded only if you return it unused.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.

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Start your data recovery nowCall: 1300 444 800