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iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 300,000 devices.
stopped working?
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We can help!
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Free Assessment
and Quote

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Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish: we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used.

How much does it cost?

$450 Australian Dollars + the cost of USB flash drive/hard disk drive if you would like us to supply one.

Australia’s most trusted

Data Recovery Specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

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ISO 5 certified laminar flow cabinet, and all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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We do what others say is impossible..and we love it!

You’re in safe hands

Over 300,000 devices recovered

Google Reviews five star badge
Rating: 5
Magdalena Lapcevic

My 1T external hard drive failed while I was backing up!  There were over 25 jobs in there, the hard drive was not working … I was in a panic in my clients needed there images for an upcoming publication!!!  Thank goodness for these guys!! Superb team who found all the data and in record time!  HIGHLY RECOMMENDED!!!

Rating: 5
Mitch Graham

The staff was friendly and very professional. The most amazing part is they delivered as promised.

Rating: 5
Taleen M

I recently lost all of my photos off my second internal hard drive after having a DVD drive installed in 2 of my computers by a well known company. A friend in the computer industry recommended that I take my computer directly to Payam. I went over that afternoon and spoke to Paul. He went through all the options and prices available to me for the recovery. Although I had gone late in the day, Paul rang me the next day with information on the hard drive. The previous company had not only destroyed my photos but had mixed up my hard drives and connections between the 2 computers they were dealing with. It took a while to trace back where the mix-up occurred but with Paul’s help I finally figured it out and I was able to get the correct drive to him for repair. I ended up with all of my photos back and all the hard drives and connections in the right location. Payam only charged me for the recovery of the damaged disk throughout this whole complicated process. Paul then rang to make sure that I had all the correct information. Many thanks to Paul for all of his help. I always appreciate great customer service and I got it by the bucket loads at Payam.

Rating: 5
Jacob Rowe

Payam were extremely responsive and answered all questions promptly. During the process of retrieving our data they kept us well informed during the entire process. Delivery was fast and I would have no hesitation in recommending them to someone else. Thank you

Rating: 5
Sarah Hidayati

I am surprised to see how you recover the data and the good communication provided. Initially, I though the data would lost anyway.

Keep up the good work guys.

Rating: 5
Tori Keegan

Great service and work! Quick to respond to emails and with the recovery of my data off my hard drive. Would highly recommend and use again

Rating: 5
Sarah Ashley

I can’t recommend Payam Data Recovery highly enough. They recovered most of my data from a broken memory card that was in the worst possible condition. In fact, it crumbled when I handed it to Vinh, who straight away reassured me there was hope. And to my amazement, 99% of my photos were recovered a few weeks later. So, anyone out there who is panicking, don’t stress, till you visit these guys. I also want to mention the wonderful service I received from Vinh, who called and emailed me regularly to give me up dates, as to where he and his team were at, in regards to recovering my data. Thank you so much, to Vinh, and all the wonderful staff at Payam.

Rating: 5
Keith Adams

Great staff and very helpful. They have recovered data for me a number of times.

Rating: 5
Stanley Armstrong

Payam really delivered exceptional service in what was a very critical situation for me. A lifetime of photos were gone as were all my accounting records. They retrieved all my data in a timely manner with professionalism. Highly recommend! A++++!!

The only company that could recover our RAID server after others failed.

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone. The following article will tell you where to find the location of your iTunes Backups on your computer - https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
The recovery fee will be charged upon submitting your job through our webpage. If for some reason the recovery is not successful, we will refund the recovery fee that you have paid.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.

We make paying for data recovery easy.

  • Visa
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  • American Express
  • Apple Pay
  • Google Pay
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  • Instalments:
  • Afterpay
  • Zip
  • Klarna
  • PayPalPay in 4
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Start your data recovery nowCall: 1300 444 800