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iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 300,000 devices.
stopped working?
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We can help!
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Start your data recovery now

Fixed price. Full refund if we cannot recover your data.

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Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

Start your data recovery now

Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish: we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used (password recovery is quoted separately).
Start your data recovery now

How much does it cost?

$450 on our Economy service or $650 on our Priority service, paid when you submit the job, plus the cost of a drive if you would like us to supply one. If we cannot recover your data, we refund the recovery fee in full.

Australia’s most trusted

Data Recovery Specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

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ISO 5 certified laminar flow cabinet, and all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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We do what others say is impossible..and we love it!

You’re in safe hands

Over 300,000 devices recovered

Google Reviews five star badge
Rating: 5
Jessica

After spending a lot of time researching the internet on how I could recover data from my Samsung Galaxy phone I come across Payam. Payam received my phone on Wednesday and on Friday I had a call telling me they had recovered my data. I felt like crying at this moment as I was so overwhelmed. I could not have been happier with the service and it was worth every cent been able to get back my Childs baby photos back! Would recommend Payam to everyone 🙂 Thank you Payam

Rating: 5
Max Rarates

I was so glad my data was all good once I got it back from Payam, Thank you for retrieving my data!

Rating: 5
Kane Mcervale

My company was recently unfortunate enough to have one of our hard disks fail. Unfortunately, this caused our back up drive to corrupt also, and the result was a loss of months of work. Mark and the team at PAYAM successfully retrieved ALL of our precious data, and provided top-notch service along the way. I was thrilled (and relieved) with the result. Thanks for your patience and attention to detail guys

Rating: 5
Jamee Hardey

Excellent service! I had an awful time with an Apple authorised repairer basically telling me my laptop was toast and it would cost $3,000 to recover my data. I went to Payam Data Recovery as I knew there wasn’t anything physically wrong with my laptop, it was just stuck on an update loop. The team was so professional, set my mind at ease and thankfully recovered all my data, popped it onto a hard drive and delivered everything back to my door (and cost a 10th of what the authorised repairer said it would cost me). I dropped it off on a Tuesday and had my laptop back in my hands the following Wednesday, along with irreplaceable university work, photos and other data. A wipe of the laptop and I am back to getting my work done.
Thank you again! Your professionalism and service during a really stressful period was next to none.

Rating: 5
Stewart Routledge

Your work was great and maybe the only people in Brisbane capable of doing this.

Rating: 5
Christina Tee

Payam did a really good job with recovering my files that were in a portable drive that was damaged. Really glad that I entrusted them to do the job!

Rating: 5
Jamal

Brought in both my 2 TB Segate HDD’s gave them to Mark at Payam Data Recovery in St Kilda where he only took couple of days to diagnose my problem which i found to be amazing as they had completely stopped working turns out a simple pcb fault on the drives was nothing that he could not handle and in only 2 weeks he managed to save all my files on both drives 100% for a cheap price i was so very impressed with the time and professionalism mark has showed every step of the way 10/10 would Highly Recommend this service.

Rating: 5
Kate Roulston

Amazing! Were able to recover data from dead iPhone so quickly! So thankful I got it all back. Thanks so much

Rating: 5
Arthur Rosa

Have trusted these guys every time I’ve needed data recovery. Will continue to trust them. Stellar service and professionalism

Rating: 5
Name withheld

“The main board on my notebook computer collapsed while I was working overseas.  It was not able to be repaired.  I was not unduly worried as I knew that I would be able to recover all the data off my hard disk and transfer it to a new computer.

Unfortunately it was not quite as easy as that.  I was able to transfer most of my files but some key files could not be recovered.  It turned out that some files were encrypted and there was nothing that I could do to get access to the data, which included all the files needed to file my BAS return.  A few years earlier, while working on a special contract, my notebook computer had been set up as the master computer in a small network we established so that the others in the team could access our printer.  My computer had had encryption placed on the files to ensure their security.  The encryption was removed when the network was dismantled.  What I did not realise was that the encryption remained on a number of the pre-existing files.

When I returned to Australia with my non-functioning computer, the repairer suggested that Payam might be able to recover my data for me.  I took my hard disk to Payam to see what they could do for me.  A couple of hours later they rang to say that they had recovered all my data, apart from a couple of inconsequential files.  That was wonderful news as I was not relishing the prospect of attempting to reconstruct all my inadvertently encrypted files.  Payam gave me a CD with all the data files from my hard disk and I was able to transfer them to my new computer without any problems.

The recovery process was very straightforward for Payam, as my hard disk contained the encryption algorithm, and they were able to access that algorithm.  I might have been able to do something similar had I been able to find an identical computer to my non-working notebook computer, already an obsolete model, with an identical operating system, and install my hard disk on that computer.  That was an uncertain and highly stressful undertaking, so I was extremely relieved that Payam had a straightforward process to access my encrypted data.

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone. The following article will tell you where to find the location of your iTunes Backups on your computer - https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
You pay the recovery fee when you submit your job. If the recovery is not successful (the critical files you list on the job form, or 95% or more of the files in the backup), we refund the recovery fee in full. A drive you bought from us is refunded only if you return it unused.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.

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Start your data recovery nowCall: 1300 444 800