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iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 50,000 devices.
stopped working?
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iTunes backup data recovery at Payam
We can help!
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Free Assessment
and Quote

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High Success
Rate

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guaranteed

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Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish – we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used.

How much does it cost?

$450 Australian Dollars + the cost of USB flash drive/hard disk drive if you would like us to supply one.

Australia’s most trusted

Data Recovery Specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

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Certified ISO-14644-1 Class 5 clean room environment, all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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We do what others say is impossible..and we love it!

You’re in safe hands

Over 150,000 satisfied customers

Google Reviews 5-star logo for Payam Data Recovery
Rating: 5
Mike Quigley

In this age of diminishing service and the usual response… Computer says no.. isn’t it refreshing to find someone who is really helpful. I just wanted to say how absolutely blown away I was by Craigs help. His commitment to finding a solution to my backup problems was brilliant. I cannot thank him and Payam enough. Brilliant all thanks to Craig. Craig and Payam is a service I can definitely recommend. 10/10 Many Thanks.

Rating: 5
Gary Reed

Once again, Payam demonstrated its technically superiority, outstandingly professionalism, and absolutely reliability.  You turn a disaster into a pleasure every time. You have earned my endorsement and strong recommendation.

Rating: 5
Diyana Henkel

I was really happy with the results! I got all of my missing files back in one piece, which is the main thing.

Rating: 5
Noela Read

I was extremely happy that you were able to recover my lost data (photos). I think they are pretty much 100% all there. I never expected to see the photos again after I had let an incompetent company have first go. I wish I had found your company sooner. If I ever have another lost data situation, I know where to come and will certainly recommend your company to any friends in need. Thank you very much

Rating: 5
Cris Lovelace

I work for a big a bank (not allowed to publish the name) and the only company we trust is Payam Data Recovery. The guys in IT said they saved us a few times when we had a server crash so when my personal external hard drive fell off my desk and hit the ground really hard – I took it to Payam to have a look. The ground was – it was not as bad as I had thought. They got my photos back in about 2 days and it cost $275. I was expecting it to cost $1500+. Really friendly too from the guy at the reception desk – forgot his name, I think it was Mick

Rating: 5
DebboMac

My external hard drive with all my important personal data, photos and videos just didn’t boot up one day when I plugged it in it was working the day before and suddenly stopped working the next. I then took it to my local computer shop in Mandurah who tried to recover the information for me and said that it was most likely that all my data was lost and suggested I try Payam Data Recovery Services in Perth as they were the best in the business but they also did warn me that their services were not cheap. PAYAM in Perth attempted to recover my information however, it had to be sent on to the Sydney Recovery Centre. I can’t remember how long the service actually took but I was so happy in receiving the phone call saying that they had managed to recover everything! FANTASTIC! I was so very grateful. I doubt any other place could have done the job they did, and you certainly can trust that they will do the best job possible. This however was back in January this year. You would think that this could not happen TWICE in one year and to the same person. However, in May this year, it happened again. This time the newly recovered hard-drive got zapped by lightning all I know was that the hard drive got really hot and then nothing. I went through the same process as before, going firstly to the Perth office who in turn sent it onto Sydney .. And what magicians they are at the Sydney Recovery Centre. They managed to recover the information for me once again. I can’t thank you all enough!! It’s very obvious to me now to always go to the best place first. It’s worth it. If your data is important to you pay for the service DEFINITELY GO TO PAYAM DATA RECOVERY SERVICES!!!!

Rating: 5
Tia Bates

A huge thank you to Paolo for recovering my severely water damaged iPhone! also the team at Payam was very professional, kind and awesome… so refreshing! After being told by two other technicians that there was no hope… Payam found a way!!! Paolo you must be acknowledge for your tenacious will to find a solution! I now have precious photos of my children and most recently of my newborn, which I thought I had lost forever… Words cannot explain my gratitude and will be forever grateful!! Thank you so much! with warmth

Rating: 5
Lexie Lloyd

I could not give a higher recommendation if I tried, I can’t express how happy they’ve made me!! These people are incredibly friendly and professional, they are your go-to for any damage to your phone, especially water damage which is what I had, A phone that was never backed up, that wouldn’t turn on and was deemed unfixable by other companies… I thought the photos and videos of my favourite people were gone forever, but no, thanks to Payam

Rating: 5
johngauci2000

Very professional, helpful and effective. I would highly recommend their data retrieval service. They recovered all my data and provided very useful advice. A number of sources recommended Payam as the best in the business and now I know why.

Rating: 5
Henk de Weerd

Dear Wes, During our latest visit to Vietnam and Cambodia I made the fatal mistake of carrying out a request from my Tablet to format my SD card I mistakenly thought that did not affect my CF card. Unfortunately it did and I lost at least 1 day of photographs taken in Saigon. I asked various people if they could be retrieved only to be told by most people it could not be done. However a salesperson at Harvey Norman, Yes there, told me not all was lost as long as I had not done anything with the card but they could not do it nor would he suggest anyone. After some research I found Payam on a google search and with an office in Adelaide I thought why not give it a try. I spoke with Wes and although he would at the time not give me a guarantee he would look at it and let me know what he found. He did so early next day, including a print to show me. I gave him the go ahead and within days I had all my photos back, both Raw and JPG files. The thing that most impressed me was the fact that if I was not 100% happy with the result Payam would not charge me. How good is that!
Thank you Wes Hliniak, Thank you Payam, you both saved me a trip back to Saigon. Come to think of it?
Kind Regards
Henk de Weerd Nairne

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. The following article will tell you where to find the location of your iTunes Backups on your computer – https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
The recovery fee will be charged upon submitting your job through our webpage. If for some reason the recovery is not successful, we will refund the recovery fee that you have paid.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.
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