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iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 50,000 devices.
stopped working?
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iTunes backup data recovery at Payam
We can help!
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Free Assessment
and Quote

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High Success
Rate

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Strict privacy
guaranteed

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Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish – we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used.

How much does it cost?

$450 Australian Dollars + the cost of USB flash drive/hard disk drive if you would like us to supply one.

Australia’s most trusted

Data Recovery Specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

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Certified ISO-14644-1 Class 5 clean room environment, all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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We do what others say is impossible..and we love it!

You’re in safe hands

Over 150,000 satisfied customers

Google Reviews 5-star logo for Payam Data Recovery
Rating: 5
Martin

This mob have saved my life. Had a massive meltdown on my NAS server (fried mobo) that in turn corrupted my operating system. After bringing it online again my RAD5 set was completely stuffed containing years of family fotos, software development, design etc and other important information – Sure I should have had a regular backup done but that was not the case – kicking myself for that and have now taken steps from this ever happening to me again. When I was faced with this mess and realizing this was a job to big for me to take on I started to look into the possibility of seeking professional help by someone with the detailed knowledge of RAD5. I had 8tb striped across four disks and felt desperate of at least recovering the many photos and movies from my children childhood. Started to look around for companies. Got in touch with 5-6 and they all came back with “sorry mate – this is unrecoverable” – These were all companies claiming year and years of solid expertise in the area – none able to assist. A few came back with “unlikely to recover anything but if you insist us giving it a try then it will cost you $$$$$ – non refundable with no guarantees given” – sounded like money for nothing to me. Then while kicking myself in the office a colleague of mine @ commerce mentioned Payam Data Recovery as someone being good that the department used in past. Got in touch with Payam Data Recovery. The discussion were very friendly where Payam gave me some hope of at least being able to recover some of the data. The really good thing from my side where that they would only charge me in the event that they were successful and I were happy with the result. One thing lead to another and after passing on the disks to them where they worked on these for a few weeks I received a message containing a full directory listing of every single file I had stored on this RAID set. Needless to say this made my day. Close inspection of the date revealed a 100% success on the data recovery. Payam have not saved just my day – they have allowed my children to one day look back on photos of their childhood – irreplaceable! They have been very easy to deal with willing to go out of their way to assist me and I would be the first to recommend this mob to anyone facing a similar situation.

Rating: 5
Aaron Hare

PAYAM has again recovered my files and work history within the time frame that i needed them back. I would recommend this service to anyone who thinks that their files are lost forever. Payam’s knowledge and professional service make a distressing occurrence a walk in the park. Cheers Payam.

Rating: 5
Name withheld

After a major hard drive crash, windows wouldn’t recognise the drive at all. Of course I was between making back ups at the time. Payam managed to recover all of the data on the drive, well over 300GB worth! I haven’t yet found a corrupted file that they recovered. Price was very reasonable, speed was also good. Payam also kept me up to date and shipped the old drive and the recovered data to me via overnight courier. Couldn’t be happier, I hope I dont need to use data recovery again, but if I do I would not hesitate to use Payam again.

Rating: 5
Jayne McCabe

I cannot rate the service provided by Payam Data Recovery highly enough! I have done a few big things in my life, such as getting married and building a house where you would reasonably expect to receive great service, but this exceeded even those!!! Payam are very transparent and upfront about the service they provide and so you can rest assured that they will do everything to get your data back. The emails I received along the way were both regular – so I never had to wonder what was going on – and they addressed every question before I had even thought of it. The shipping and payment process is simple and hassle free. This is a good, honest Australian company and the best at what they do

Rating: 5
Angus Keenan

Great customer service, and work time. When my sever crashed and looked to have lost my thousands of hours worth of work… They worked their magic and got 100% of my files back! Highly recommended! Great start to the week!!

Rating: 5
Jan Burt

Thanks Craig Nevans at PAYAM Data Recovery Pty Ltd. I recently thought I had lost a lot of memories (photos) when the external hard drive I was using crashed. I thought I had backed up the photos but when I looked to find the backups I realised that they were not there. I was completely devastated, I thought I had lost the photos of grandchildren, friends, holidays. Hundreds of memories and photos that could not be replaced. I searched the web and found PAYAM in Melbourne. With my hard drive in hand, my husband, daughter and I drove to Melbourne. There at PAYAM we were greeted by the most wonderful person Craig Nevans, the customer service manager. Straight away Craig set our minds at ease, he was sympathetic,very supportive and completely understood our plight. Craig was wonderful to deal with. He didn’t promise the world or that he could recover the data, however we went back home feeling very positive. As promised Craig emailed a few days later, they could recover the data at a very affordable price. A second email followed in a few days to advise they had recovered the data and they would, if we liked, ship the recovered data back to us on a well priced new hard drive, thus avoiding another trip to Melbourne. We were ecstatic to receive this email. I have no hesitation in recommending PAYAM to anyone looking for data recovery. They are the best in their field and wonderful people. If your hard drive crashes, don’t panic contact PAYAM and talk to Craig and the team. Thanks again Craig

Rating: 5
Alan Johnson

I was very pleased (and relieved) that Payam were able to recover all the data from my ‘dead’ external hard drive. A very quick and efficient service – thank you.

Rating: 5
Ella

All my personal & work files (6 years worth) were all on my external hard drive, that is until my partner accidentally dropped it. When I went to use it I was not able to read, copy, delete or add files, plus the hard drive was making strange noises which I knew was not good news. I did some research on data recovery companies and called five in Melbourne, PAYAM had the best price and was conveniently located it was also a company whose brand I recognised. Craig was not only able to save 98% of my data but he also kindly spent time explaining everything I needed to know about external hard drives, backup drives etc. – our chat at his office lasted an hour and gave me plenty of useful information to ensure I did not lose my data again. I now have two external hard drives, one which I use regularly and one purely as my backup. Thank you Craig for your exceptional customer service and for saving all my data. Cheers

Rating: 5
Brenda Jason

A hard drive crash is very stressful, when it happened to me I called up crying and in tears. I was treated with compassion and kindness which impressed me when first calling them. I only paid $440 and got my data back in a few days after another data recovery company told me it was not recoverable and had my hard drive for months. I’m glad I tried Payam Data Recovery before giving up. I have tears of happiness now! lol

Rating: 5
Pauline Chegg

Payam is an excellent service for recovery of data with damaged devices. The staff are professional and service is prompt . The establishment Is geared to customer satisfaction

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. The following article will tell you where to find the location of your iTunes Backups on your computer – https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
The recovery fee will be charged upon submitting your job through our webpage. If for some reason the recovery is not successful, we will refund the recovery fee that you have paid.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.
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