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iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 300,000 devices.
stopped working?
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We can help!
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Start your data recovery now

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and Quote

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Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

Start your data recovery now

Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish: we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used.
Start your data recovery now

How much does it cost?

$450 Australian Dollars + the cost of USB flash drive/hard disk drive if you would like us to supply one.

Australia’s most trusted

Data Recovery Specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

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ISO 5 certified laminar flow cabinet, and all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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We do what others say is impossible..and we love it!

You’re in safe hands

Over 300,000 devices recovered

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Rating: 5
Russell Lunney

Completely happy 🙂

Rating: 5
Name withheld

I had ten years worth of family photos, videos, music and general documents on my computer when I recently upgraded.  I had done the right thing and backed all of my files onto an external HDD and then formatted the old drive and gave it a new life as a gaming machine for the kids.  Unfortunately, I plugged the wrong power supply into the external HDD as I went to transfer all the files onto my new PC.  I knew straight away there was something wrong, as the LED didn’t come on and there was that horrible smell of burning circuits.  I had also bought a NAS with the new computer, so I pulled the external HDD apart and hoped to install the drive into the NAS and recover the data myself……of course that didn’t work. I rang every company on the Gold Coast and Brisbane that advertised data recovery (there were alot!) but most of them didn’t recover from damaged drives, while those that did wanted to charge me thousands.  From there I expanded my search and found Payam in Sydney.  To be honest I was wary at first because they were significantly cheaper than most others, but in the end I need not have worried.  Not only did they fix the drive for the agreed price, but they called me back with progress reports….twice….without me hassling! In the end I was thoroughly impressed with their service and their prices.  I would recommend them any day, and while I don’t ever want to use their services again, I would use them above all others.

Rating: 5
johngauci2000

Very professional, helpful and effective. I would highly recommend their data retrieval service. They recovered all my data and provided very useful advice. A number of sources recommended Payam as the best in the business and now I know why.

Rating: 5
Raven V.

I couldn’t be happier with the service I got from Payam. I saw 4 different companies before them who told me they would not be able to retrieve my lost photos. I was very distraught as I had just been on my first overseas holiday. Payam were able to get every single photo back. I would recommend them to everyone!

Rating: 5
Name withheld

got all our business’ data back - yay! can’t ask for more than that.

Rating: 5
Ali Macmood

I am extremely happy with the service I received and outcome of the data recovery. In addition, your staff also recommended an appropriate Synology solution for future backups at home.

Rating: 5
MarieJ

I had my USB break on me in the most random of ways and it basically had my professional life saved on it! So after desperately calling a few computer places I found Payam and Craig in the Melbourne office was fantastic. He kept me up to date with the process and he managed to recover almost everything! Was fabulous! I couldn’t ask for a better result. Some of you may be put off by the pricing, but honestly once you get back all of your data, you won’t even think about it!! Highly recommend Payam!!

Rating: 5
Teddy Clune

When I first realized that I had lost all of my photos on the camera memory card I was devastated. Payam Data recovery were professional, fast and delivered exactly what they said and more. I have been telling all my friend about this service.

Rating: 5
Sandra Chung

I had a Seagate drive that was a replacement for a different Seagate drive that failed under warranty, also fail after less than a year. I immediately unplugged it, and did some websearching and found PAYAM Data Recovery. I gave them a call, brought my drive down. Turned out the heads had crashed, and it was sent to “The Clean Room” . As the data on it wasn’t desperately needed, but I did want it recovered, I took the slow option. Upon examination, it was the heads, but the platters were undamaged. PAYAM reconstructed the drive and was able to recover ALL the data and put it on a brand new drive.

When I had a bit of confusion about payment/return method, it was explained, I paid and the drive was back to me 4 days after

I have a few static glitches on very few of the media files, but they work. Now, I know not all data recovery jobs have this great of an outcome, but considering what the cost of the loss of data would have been, in time and money to rebuild, it was well worth the cost.

As for “slow” method, my drive was fixed in under a month and returned. Definitely recommend PAYAM.

Rating: 5
Phil Heyne

That desperate sinking feeling of your hard drive failing can spoil your whole day. Thanks to Payam within a few days I had all my data recovered and back in my new computer.

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone. The following article will tell you where to find the location of your iTunes Backups on your computer - https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
The recovery fee will be charged upon submitting your job through our webpage. If for some reason the recovery is not successful, we will refund the recovery fee that you have paid.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.

We make paying for data recovery easy.

  • Visa
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  • American Express
  • Apple Pay
  • Google Pay
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  • Instalments:
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Start your data recovery nowCall: 1300 444 800