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iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 300,000 devices.
stopped working?
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We can help!
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Start your data recovery now

Fixed price. Full refund if we cannot recover your data.

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Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

Start your data recovery now

Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish: we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used (password recovery is quoted separately).
Start your data recovery now

How much does it cost?

$450 on our Economy service or $650 on our Priority service, paid when you submit the job, plus the cost of a drive if you would like us to supply one. If we cannot recover your data, we refund the recovery fee in full.

Australia’s most trusted

Data Recovery Specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

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ISO 5 certified laminar flow cabinet, and all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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We do what others say is impossible..and we love it!

You’re in safe hands

Over 300,000 devices recovered

Google Reviews five star badge
Rating: 5
johngauci2000

Very professional, helpful and effective. I would highly recommend their data retrieval service. They recovered all my data and provided very useful advice. A number of sources recommended Payam as the best in the business and now I know why.

Rating: 5
Nat

Thought my old hard drive was all but lost. Payam managed to save it in an efficient inexpensive manner. Very impressed!

Rating: 5
Delia

Dropped my iPhone in the toilet - these guys retrieved all my data in 1-2 weeks! Super happy with their service. Very helpful guys

Rating: 5
Krecs

Excellent personal customer service. Fixed my 1Tb hard drive quickly, and explained the whole process. If I ever have recovery issues again this will be the guys that I would deal with.

Rating: 5
Elizabeth Whittle

Great. They helped me out of a spot and were nice to deal with.

Rating: 5
Sandra Chung

I had a Seagate drive that was a replacement for a different Seagate drive that failed under warranty, also fail after less than a year. I immediately unplugged it, and did some websearching and found PAYAM Data Recovery. I gave them a call, brought my drive down. Turned out the heads had crashed, and it was sent to “The Clean Room” . As the data on it wasn’t desperately needed, but I did want it recovered, I took the slow option. Upon examination, it was the heads, but the platters were undamaged. PAYAM reconstructed the drive and was able to recover ALL the data and put it on a brand new drive.

When I had a bit of confusion about payment/return method, it was explained, I paid and the drive was back to me 4 days after

I have a few static glitches on very few of the media files, but they work. Now, I know not all data recovery jobs have this great of an outcome, but considering what the cost of the loss of data would have been, in time and money to rebuild, it was well worth the cost.

As for “slow” method, my drive was fixed in under a month and returned. Definitely recommend PAYAM.

Rating: 5
Rick (surname withheld)

Your services were second to none and I couldn’t be happier.
I hope I don’t need your services in the future, but in any case, I wouldn’t hesitate to return
And to recommend to other people. Keep it up!

Rating: 5
Kalvin Dever

We recently had a disk turn faulty in our 4 Tb striped raid storage.   Consequently, we faced loosing all the data, some of which was irreplaceable.  I found Payam after a Google search and some phone calls to other storage recovery service providers.  Payam was the only one who understood the importance of the data to us.  I sent the whole device to him and could not be happier with the service.  It was fantastic.  He gave me a quote with different options including timeframes from which I could choose - and then he met them.  I guess the ultimate endorsement is that I have sent a second disk with faulty heads to Payam to have the data recovered.   If you need data recovered and customer service is important to you then give Payam a call.

Rating: 5
Jessica

After spending a lot of time researching the internet on how I could recover data from my Samsung Galaxy phone I come across Payam. Payam received my phone on Wednesday and on Friday I had a call telling me they had recovered my data. I felt like crying at this moment as I was so overwhelmed. I could not have been happier with the service and it was worth every cent been able to get back my Childs baby photos back! Would recommend Payam to everyone 🙂 Thank you Payam

Rating: 5
Name withheld

After a water damage incident that all but destroyed my laptop, I was in a complete panic as to what to do.  I was in the middle of writing a postgraduate thesis and feared that I had lost it all, along with with all my photos, research and other various projects I had been working on for the past four years.  I was referred to Payam Data Recovery by an Apple technician, and to my absolute delight (and relief!) they were able to retrieve just about everything off my hard drive!  What is more, they were constantly in touch with me throughout the process with quotes, updates and general courtesy calls.  I’m dedicating my degree to them!  Thanks guys!

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone. The following article will tell you where to find the location of your iTunes Backups on your computer - https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
You pay the recovery fee when you submit your job. If the recovery is not successful (the critical files you list on the job form, or 95% or more of the files in the backup), we refund the recovery fee in full. A drive you bought from us is refunded only if you return it unused.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.

We make paying for data recovery easy.

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Start your data recovery nowCall: 1300 444 800