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iTunes backup file for an iPhone/iPad corrupted? We can help!

We offer Australia’s fastest and best iTunes Backup recovery service.
Your best chance of getting your data back is with us!
Successfully recovered data from over 300,000 devices.
stopped working?
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We can help!
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Start your data recovery now

Fixed price. Full refund if we cannot recover your data.

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Lost your data?

You’re in the right place!

Watch this quick video explaining our simple process

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Are you experiencing this?

iTunes reports that there is no backup, but you can see the folder with your backup.
You have an iTunes backup file and even with Apple support, you cannot restore the backup to your device or open the backup file due to any error.
iTunes backup file is corrupt
iTunes backup is incomplete/did not finish: we can extract what is in the file, usually a partial backup.
iTunes backup is asking for an encryption password but you forgot what password you used (password recovery is quoted separately).
Start your data recovery now

How much does it cost?

$450 on our Economy service or $650 on our Priority service, paid when you submit the job, plus the cost of a drive if you would like us to supply one. If we cannot recover your data, we refund the recovery fee in full.

Australia’s most trusted

Data Recovery Specialists

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We will try harder than anybody else to get your data back!

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Specialising recovering data from all types of devices including hard drives, solid state drives, mobile phones, RAID arrays and iTunes backups.

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ISO 5 certified laminar flow cabinet, and all work done in our own labs.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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We do what others say is impossible..and we love it!

You’re in safe hands

Over 300,000 devices recovered

Google Reviews five star badge
Rating: 5
Brad Will

When a SSD Hard drive fails it is always a concern about whether data will be recoverable or not - luckily Payam were able to get all of our required files back off the drive, and at a very good price. Communication along the way was spot on also, would definitely recommend them!

Rating: 5
Kelly Watson

I couldn’t be happier with the work data recovery done! I thought I had lost my photos for ever & data recovery brought every one of them back!!

Rating: 5
Shannon Hamilton

I have used Payam Data Recovery twice now and both times they recovered all my data, Once when my USB failed and again when my hard drive failed. I was very very pleased and happy. I definitely would recommend Payam.

Rating: 5
Sundar Rama

We had a recent hard drive crash on a Linux Server. The data contained images from a weather station located in a remote part of Papua New Guinea for the past 18 months. Kevin and his team were most helpful in recovering the data in full, apart from the minor hiccup where our hard drive caused their PC to start smoking too ! Very professional.

Rating: 5
Elly Hurley

I recently had a need to use Payam Data Recovery as my Mac crashed partway through an update and my Time Machine Backup would not mount! It was panic stations all round - years of photo’s, emails and other data that wasn’t in Dropbox potentially erased…
Luckily I chose Payam Data Recovery to recover the data from my Time Capsule. Keith and Payam were brilliant, they were quietly confident from the outset they could get my data back, and they did. Not only did they provide me with all the data in folders I could use, they were able to get the SparseBundle onto another disk - so I effectively got all of my data back. I would highly recommend this company for any data recovery you need. They are professional and understanding of the emotional needs of someone that’s facing a potential disaster. Thank you Payam and Keith, so pleased to have found you

Rating: 5
Stephen Brewer

Successfully unlocked my old HTC phone. So happy old photos were recovered. Service is very quick and price is reasonable. Will definitely use your company again when needed.

Rating: 5
Ceasar Levine

My hard drive fell off a desk last week. After talking to 2 other data recovery labs - Payam was the most helpful on the phone. They were the only company who gave me a fixed price and were recommended by Western Digital in New Zealand.

Rating: 5
Janine Sabeh

The PAYAM Data recovery men are my IT hero’s! l was given a quote within 24 hours and they even took the time to explain to me all my options. After being turned down by 3 other people Paolo Bileci saved the day and did so at a very affordable price! It just goes to show that not only are these men friendly and professional they are incredibly knowledgeable.

Don’t waste your time/effort/money on anyone else PAYAM really are the best in the business!

Rating: 5
Aaron Garozzo

Very helpful and well mannered on the phone.

Rating: 5
Shane Crawford

I was most impressed with the customer service, the professionalism, knowledge, and the training and education provided by Kevin Harris.

“Kevin me immediately, listened to my problem, advised generally what the problem could be, and the possible difficulties that I could face. Kevin understood my urgency and how it important it was to our business that the data be retrieved.

Kevin, immediately set about identifying the problem, which he did in approximately 10 minutes and explained the process and procedure that was necessary to attempt to retrieve our information. Kevin, is very knowledgeable and was most communicative and really helpful. He also explained how hard drives work, how to protect use them correctly. We had a 100% successful data recovery and I cannot explain how delighted and impressed I am.

The job was completed within a very short time frame and I was kept abreast of all developments all the way through. I will be looking to purchase another hard drive shortly, and will now only deal with Payam Data Recovery. I had a fantastic customer service experience with Kevin who is simply excellent at what he does.

Frequently asked questions

We will need you to transfer the iTunes Backup to an external hard drive and send the hard drive to one of our offices. International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone. The following article will tell you where to find the location of your iTunes Backups on your computer - https://support.apple.com/en-au/HT204215
The duration of an iTunes Backup recovery is dependent on the severity of corruption, size of the backup and the length of the recovery queue at our lab. We aim to have the recovery completed in 2-3 weeks but it could take longer depending on the factors previously outlined.
You pay the recovery fee when you submit your job. If the recovery is not successful (the critical files you list on the job form, or 95% or more of the files in the backup), we refund the recovery fee in full. A drive you bought from us is refunded only if you return it unused.
The recovered data will not be in the form of an iTunes Backup, therefore you cannot restore the data to your iPhone like you normally would with a fully functional iTunes Backup. If you want to transfer the recovered data into your iPhone, you will need to manually enter and transfer the data to the device.

We make paying for data recovery easy.

  • Visa
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  • Instalments:
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Start your data recovery nowCall: 1300 444 800