1Your contact details
2Data Recovery Details
Describe the problem you are having in as much detail as possible:
What problem/error are you getting when you try to open/use your iTunes backup file? Tell us about the problem.*
What are the most important files/data you need from this iTunes backup file?*
What have you tried so far to troubleshoot this problem or recover your data yourself?*
3Which Service would you like?
4How would you like your data back? (the cost of an external hard drive is in addition to the cost of our data recovery service.)