Submit an iTunes Backup file recovery job

* If you have more than 1 device for data recovery, please fill in this form again for each individual device.

* indicates a required field that must be filled in.

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1Your contact details


2Data Recovery Details

Describe the problem you are having in as much detail as possible:

What problem/error are you getting when you try to open/use your iTunes backup file? Tell us about the problem.*

Tell us what data you are looking for to give us the highest chance of success.*

  • Desktop
  • Downloads
  • Documents
  • Pictures
  • Movies/videos
  • Emails
  • Zip/Archive
  • Other (details Below)

Please list specific names and locations eg C:\Users\User Profile\Documents\Tax.xlsx

What have you tried so far to troubleshoot this problem or recover your data yourself?*


3Which Service would you like?

Not Urgent

If we cannot recover your data, we will provide you with a full refund.


We will give your job #1 priority in our lab ahead of other Economy Service iTunes backup recovery requests.


If we cannot recover your data, you will be given a full refund.

Note: If your iTunes backup file has a secure encryption password, if our standard method fails and requires dedicated cloud computing/super computer power to speed up password cracking, we will ask for your permission and the cost may be significantly higher. We will provide a quote before we proceed.


4How would you like your data back? (the cost of an external hard drive is in addition to the cost of our data recovery service.)

Free option:

Please send this device to us with your device at the same time to avoid any delays in getting your data copied.

Alternatively, we offer the following external hard drives:

Important: For all brands and sizes of hard drives we sell, There is no protection or warranty cover for data loss/data recovery costs. Always backup the data we provide you within 2 days of receiving it from us to avoid future data loss from any data storage device we provide. All prices advertised include GST.

Would you like to purchase a second disk of the same kind so you will be provided with 2 copies of your data?


5Additional information

I am the owner of this iTunes Backup File, i can provide you with proof and ID if required. Note: If you are not the owner of this service, we will refuse to provide this service to you due to privacy laws we cannot recover data if the iTunes Backup File is not yours. Even if it belongs to a family member or employee.

I understand this is not a forensic service and will not try to use it as such. Payam Data Recovery will not provide me with any report or statement will be provided regardless of the outcome. I agree not to request this. This is for private use only, not for legal actions. If you require the data to be used as evidence in court, please find a company specializing in computer/mobile phone forensics. We are a data recovery company, we do not wish to be involved in court cases/legal action of any kind.