FAQ

Short answerYes, and you made the right decision not to format it. Formatting can erase the data completely on modern flash drives, or erase the partition that holds the file…

Short answerYes, it is definitely possible. Steam is water and heat, so as long as the platters inside are not damaged there is a very good chance we can repair…

Short answerOften yes. A dropped drive has probably damaged heads, and possibly the platter or the system area, so disconnect it and stop using it. We see around ten drives…

Short answerOften yes. Stop using the drive and keep it unplugged. Beeping usually means stiction, where the heads have stuck to the platter, or less often a seized spindle motor…

  Short answerUsually yes, and these are among our highest success rate jobs. A common cause is plugging in the wrong power supply, such as a laptop charger, which can…

Short answerVery likely yes. If a drive fails during a transfer, the usual cause is bad sectors or read errors, which are common on portable drives and on drives more…

Short answerUsually yes. We test the drive to see whether it powers on, diagnose the problem and give you a free quote. Once the circuit board or other internal problem…

Short answerThere is good hope. If the drive does not spin, the circuit board has probably failed, which is a straightforward repair: we replace the board and transplant the ROM…

Short answerIn most cases yes. Beeping usually means a seized spindle motor, or repeated clicking or knocking from the read and write heads. Do not replace the circuit board, freeze…

Short answerUsually not. Disconnect the drive and stop using it. An old drive that fails suddenly without a knock usually has read errors or bad sectors. We modify the firmware…