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FAQ

Video still: presenter at a lab bench with an on screen question about an external drive not detected by a laptop
03/10/2026

FAQ: External drive not detected: any way to recover files?

  Short answerYes, we can help. Try a different cable and a different computer, but only if the drive is not making unusual noises. If you hear clicking, screeching or…

Video still: presenter at a lab bench with an on screen question about a drive reformatted by PlayStation setup
03/10/2026

FAQ: PS formatted my drive: can I get my files back?

Short answerOften yes. Unplug the drive straight away and do not save anything new to it, because new saves, snapshots and downloaded games can overwrite the old data. Professional recovery…

Video still: presenter at an office desk with an on screen question about the cost of partial data from a broken phone
22/08/2025

FAQ: How much is it if I just want partial data from my broken phone?

The answer from Payam Toloo, Owner of Payam Data Recovery: How much is it if I just want a partial data from my broken phone? The cost is the same…

Video still: presenter at an office desk with an on screen question about viewing contacts and messages after a recovery
22/08/2025

FAQ: Am I able to view my contacts and messages on the HDD after my android phone data recovery is completed?

The answer from Payam Toloo, Owner of Payam Data Recovery: Am I able to view my contacts and messages on the HDD after my Android phone data recovery is completed?…

Video still: presenter at an office desk with an on screen question about getting only photos and videos from a phone
22/08/2025

FAQ: Can I just get the photos and videos from my phone? The rest is not important.

The answer from Payam Toloo, Owner of Payam Data Recovery: Can I just get the photos and videos from my phone? The rest is not important. Yes, if you do…

Video still: presenter in the lab with an on screen question about whether phone covers are sold too
22/08/2025

FAQ: Do you sell phone covers too?

The answer from Payam Toloo, Owner of Payam Data Recovery: No, but we could…There’s a good profit margin in those, but no, we do not do it. Personally, if I…

Video still: presenter in the lab with an on screen question about an iPhone 8 with touch disease
22/08/2025

FAQ: iPhone 8 touch disease, can you recover the data?

The answer from Payam Toloo, Owner of Payam Data Recovery: Generally, this issue is referred to as “no touch,” meaning the device may power on, but the touch screen is…

Video still: presenter in the lab with an on screen question about an iPhone 6 with a cracked screen and water damage
22/08/2025

FAQ: iPhone 6 cracked & water-damaged, can you recover the data?

The answer from Payam Toloo, Owner of Payam Data Recovery: It is likely that water entered the phone due to cracks in the screen or gaps around its edges, compromising…

Video still: presenter in the lab with an on screen question about an iPhone 7 that randomly shuts down
22/08/2025

FAQ: iPhone 7 shuts down: can you recover all the photos?

The answer from Payam Toloo, Owner of Payam Data Recovery: We believe there’s a good chance we can assist. By “randomly shut down,” we assume you mean it’s restarting and…

Video still: presenter in the lab with an on screen question about a phone that will not turn on or charge
22/08/2025

FAQ: Phone won’t turn on or charge, can you recover the data?

The answer from Payam Toloo, Owner of Payam Data Recovery: A common issue we encounter is phones that fail to power on. If you have consulted Apple, they typically perform…

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