FAQ
FAQ: 4TB drive clicks and stops: can data still be saved?
Short answerOften yes. We have a high success rate, particularly with older Seagate Barracuda drives, even after a head crash. We replace the heads, clean the platters and image the…
FAQ: 2TB WD drive ticking: is it too late to save data?
Short answerNo, it is usually not too late. Clicking or ticking is a very common sign of failed read and write heads, where the heads cannot read the system area,…
FAQ: Dead hard drive: can it still be recovered?
Short answerVery often yes. That is what we do for a living. Do not do anything with the drive; bring it to us for a free, no-obligation assessment. We tell…
FAQ: NVMe SSD won’t boot: is data recovery still possible?
Short answerOften yes. SSDs can fail suddenly with no warning, usually from age, a failed controller or failed NAND chips, or after a power surge. We use specialised tools such…
FAQ: Drive wants to format: can files still be recovered?
Short answerUsually yes. Do not format it. A prompt to format typically means bad sectors, read errors or a corrupted file system, often on an ageing drive. We check the…
FAQ: Family photos lost: external drive not recognised?
Short answerListen to the drive first. A steady fan like sound is a good sign it has not died, so check the cables and power and try another computer. If…
FAQ: Seagate beeping, no spin: can anything be done?
Short answerOften yes. A beeping drive that will not spin is commonly stiction, where the heads are stuck to the platter after a bump or knock. Do not put the…
FAQ: Dropped WD drive: not recognised. Is there a chance?
Short answerYes, there is a good chance. A drop can damage the heads, the platter or the system area, so power the drive off and do not use it. After…
FAQ: WD drive dropped: whirring but not mounting?
Short answerStop using the drive. Portable drives do not handle shock well, and the internal heads and possibly the platters are likely damaged. We assess it for free and give…
FAQ: WD Passport clicking: dead drive or hope remains?
Short answerThere is usually hope. WD My Passport drives often fail after a bump, knock or drop. Do not power it on again and leave it unplugged to prevent more…
