Short answer
Yes, we can help. Try a different cable and a different computer, but only if the drive is not making unusual noises. If you hear clicking, screeching or beeping, unplug it immediately and stop using it. We give a free assessment and written quote, and tell you the likely outcome before any work starts.
We are pleased to confirm that we can assist you.
We offer a complimentary assessment and quotation.
We recommend attempting to connect the device to an alternative computer, provided the drive is not emitting any unusual sounds. Please try a different cable and a different computer.
Should you detect any abnormal noises such as clicking, screeching, or beeping, please disconnect the device immediately and refrain from further use.
Kindly contact us to arrange a free assessment and quotation. We will diagnose the issue, provide a cost estimate, and inform you of the likelihood of successful data recovery prior to commencing any work.
Upon your approval of the quotation, all recovered data will be transferred to a new USB hard drive and returned to you.
While a complete guarantee for data recovery cannot be provided, there is a high probability of success with failed drives. We explain the likely outcome in your quote before any work starts.
Provided the drive’s platter is not significantly scratched, data recovery is typically achievable and primarily a matter of time.
Related help
- More about hard drive data recovery.
- Read a real job: WD external drive not detected case study.
- And another: WD 10TB bad sectors case study.
- See more data recovery success stories.
- Ready to start? Get a free assessment and quote.
International customers are always welcome. Post your device to us from anywhere.