Short answer
There is usually hope. WD My Passport drives often fail after a bump, knock or drop. Do not power it on again and leave it unplugged to prevent more damage. If the platter is not damaged, we can usually repair the drive temporarily in a dust-free environment and back up the data to a new drive. We give a free assessment and quote.
WD My Passport drives are a highly prevalent choice among consumers, holding a significant market share in Australia. Their portability often leads to failures caused by impacts, such as bumps, knocks, or drops from elevated surfaces. To prevent further damage, it is crucial to immediately cease powering on the device and keep it unplugged. We offer a complimentary assessment and quote. Provided there is no damage to the platter, we can typically perform a temporary repair in a dust-free environment and subsequently back up all data to a new hard drive. The initial step is to allow us to diagnose the issue and provide a no-obligation quote.
Related help
- More about hard drive data recovery.
- Read a real job: WD My Passport stuck heads case study.
- And another: clicking WD My Passport recovery.
- See more data recovery success stories.
- Ready to start? Get a free assessment and quote.
International customers are always welcome. Post your device to us from anywhere.