Short answer
Listen to the drive first. A steady fan like sound is a good sign it has not died, so check the cables and power and try another computer. If you hear screeching, grinding, clicking or beeping, unplug it straight away and stop using it. Bring it to us for a free assessment and quote. We have a high success rate with failed drives.
Initially, assess the external drive for any unusual sounds. If the drive produces a normal fan-like sound, it indicates that the drive is likely still functional. In such cases, verify the cables and power supply connections. Consider testing the drive with a different computer.
However, if you detect any abnormal noises, it is crucial to immediately disconnect the drive and cease its use. We offer a complimentary assessment and quotation service. We will conduct a thorough diagnostic to identify the issue and provide a detailed explanation of the problem, free of charge, along with a repair estimate.
Typically, we achieve a high success rate, with failed drives. The most critical step is to discontinue using the drive if you hear any unusual sounds, such as screeching, grinding, clicking, or beeping. If such noises are present, there is a strong probability we can assist you.
Related help
- More about hard drive data recovery.
- Read a real job: WD external drive not detected case study.
- And another: hard drive data recovery case study.
- See more data recovery success stories.
- Ready to start? Get a free assessment and quote.
International customers are always welcome. Post your device to us from anywhere.