WD MyBook Data Recovery: Solutions for Encrypted External Hard Drives

Published 18 May 2025. Updated 25 October 2026.

When your valuable data is trapped in a WD MyBook that’s not working, you need specialised WD MyBook data recovery expertise. Unlike standard external drives, these devices use sophisticated hardware encryption through their USB bridge board, creating unique recovery challenges that most technicians cannot solve. Our Australian data recovery specialists have successfully recovered data from thousands of WD MyBook drives using proprietary tools and techniques unavailable elsewhere.

The WD MyBook Encryption Challenge

WD MyBook external hard drives employ a sophisticated hardware-based encryption system that creates significant barriers to data recovery. This encryption system works at the hardware level through the USB controller bridge, with several important implications:

• Hidden Encryption Keys: The critical encryption keys are stored on the USB controller board itself, not on the hard drive
• Seamless Encryption/Decryption: Data automatically passes through an encryption/decryption process in the controller
• Fully Encrypted Storage: The internal drive (WD Red, Green, Blue, or Black) contains only scrambled, unintelligible data

This explains why you cannot simply remove the drive from a failed WD MyBook enclosure and connect it directly to recover your files. While your computer will detect the physical drive, all you’ll see is scrambled data that appears corrupted or unreadable, with no recognisable file system. Standard data recovery software is completely ineffective against this encryption barrier.

Common WD MyBook Failure Scenarios

WD MyBook drives are generally reliable, but when they fail, the encryption complicates recovery significantly. We regularly recover data from these scenarios:

• Impact Damage: Dropped drives with damaged read/write heads or scratched platters
• USB Connection Failure: Broken ports or connector issues preventing computer detection
• Encryption Circuit Problems: Failures in the encryption hardware making data inaccessible
• Mechanical Failures: Clicking, beeping, or grinding sounds indicating internal component damage
• Power Supply Issues: Problems with the power adapter or internal circuits
• Logical Corruption: File system or firmware corruption from improper disconnection or power loss

With ordinary external drives, DIY recovery by removing the drive and directly connecting it often works. However, with WD MyBook drives, this approach is virtually guaranteed to fail because:

• The encryption system prevents access to data without the original controller
• DIY recovery attempts often cause additional damage to already failing components
• Software-based decryption tools are ineffective against WD’s hardware encryption
• The complexity requires specialised equipment and expertise rarely available outside professional labs

Recovery complications multiply exponentially in these scenarios:

• When the drive functions but the controller board is damaged, you cannot simply replace the controller because each board contains unique encryption keys
• When the drive is damaged but the controller works, connecting the drive directly bypasses the critical decryption process

Through specialised experience since 1998, our data recovery engineers have developed proprietary techniques to overcome these encryption barriers and recover data that other services consider unrecoverable.

Get a Free Quote today and discover how we can recover your valuable files.

Why Choose Payam for WD MyBook Data Recovery

WD MyBook data recovery requires specialised expertise that few companies possess. Here’s why customers throughout Australia trust Payam with their most valuable data:

• WD Encryption Specialists: Our data recovery engineers have specific training and experience with WD’s proprietary encryption systems
• Advanced Recovery Equipment: We use PC-3000, DeepSpar, and other professional-grade tools specifically designed for encrypted drive recovery
• ISO 5 certified laminar flow cabinet: All physical recoveries are performed in an ISO 5 certified laminar flow cabinet
• Specialised Experience Since 1998: We’ve successfully recovered thousands of WD MyBook drives since 1998
• Free Assessment: Your drive is evaluated at no cost with a detailed quote before any work begins
• Australia-Wide Service Network: With four labs and two secure drop-off offices across Australia, expert help is always accessible

Our Proven WD MyBook Recovery Process

Step 1: Comprehensive Assessment

We begin with a thorough, no-cost assessment of your WD MyBook drive:

• Complete diagnostic evaluation of both the hard drive and the encryption controller
• Detailed report identifying the specific failure points
• Clear explanation of recovery options, timeline, and pricing
• Free quote with no obligation. If you don’t want to go ahead, there’s no charge. You can pick it up from our office, organise your own courier to collect it, or pay $20 for return delivery, which covers shipping and handling to return it to you by Australia Post.

Most assessments are completed within 1-2 business days. For urgent situations, our $150 urgent assessment gives you a written quote within 1 to 2 hours, ideal for business-critical data.

Step 2: Advanced Encryption Handling

Overcoming WD MyBook’s encryption requires specialised tools and techniques:

• We use professional equipment like PC-3000 to interface with the encrypted drive at the firmware level
• Our proprietary methods allow us to bypass the damaged controller while maintaining access to the encryption/decryption pathway
• In some cases, we can extract the original encryption keys from damaged controllers
• We create secure forensic images of the encrypted drive to ensure your original data remains protected during the recovery process

Step 3: hardware intervention in the laminar flow cabinet

For drives with physical damage, our data recovery engineers perform all recovery procedures in an ISO 5 certified laminar flow cabinet, preventing contamination that would cause further damage.

Step 4: Data Restoration and Verification

The final phase includes:

• Rebuilding the file structure after decryption
• Thorough verification to ensure all recovered files are complete and usable
• Transfer of recovered data to a new, reliable external drive
• Quality control testing before delivery

What to Expect with Recovery Timelines

Standard WD MyBook recoveries on our Economy service typically take 1 to 3 weeks following assessment. Complex cases involving severe encryption complications, physical damage to read/write heads, or extensive logical errors may require up to several weeks. For time-sensitive situations, we offer priority and emergency service options.

Why We Don’t Repair Hard Drives for Continued Use

If you’re hoping to repair your WD MyBook for continued use, it’s important to understand that this approach is highly inadvisable. Repaired hard drives remain extremely fragile and typically fail again within hours or days, especially if:

• The original read/write heads were damaged
• The platters have any microscopic scratches
• The drive has developed numerous bad sectors
• The encryption circuit was compromised

Instead of risky repairs, our approach delivers permanent, reliable results. We recover your valuable data and transfer it to a brand-new, warranty-backed external drive, ensuring long-term data security and eliminating the risk of repeated failure.

What Our Clients Say

Read more success stories from our satisfied customers on our reviews page.

  
 
 
 
 
 
 
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 jonathan byers 
 
7 October 2026
 
 
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Payam were professional and prompt.  I contacted them, sent them the damaged hard drive, and they returned the backup drive with the recovered data. The Post Office initially lost the package; Payam contacted us to ask where the package was, as they were expecting it. Payam updated us at each stage of the process.
  
 
 
 
 
 
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 JOHN L M 
 
2 October 2026
 
 
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HIGHLY RECOMMENDED
Completely amazed and delighted with the success of the data recovery by PAYAM .  The damaged 2Tb  hard drive  had consisted of a huge number (thousands) of tiny fragments of TV programs.  Most  was recovered and is in good condition. A small amount  of data could not be recombined but overall a great success.

I also appreciate the detailed instant telephone answering, personal help, progress reports   and explanation, and the further follow up support from Scott and  the Brisbane team.

It is very good value whether for urgent recovery [a few days], or short term,  and  is great value for very low cost if less  urgent.

Very efficient and excellent  service.

John L M
  
 
 
 
 
 
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 Janice Sauls 
 
28 September 2026
 
 
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Good service, including mailing me the recovered data on a loan hard drive.
  
 
 
 
 
 
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 Paul White 
 
17 September 2026
 
 
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Perfect Support and Customer Service
If I could give 10 stars then I would.
Payam Data Recovery provided me with an outstanding customer service from start to finish.
From the time I created the job request on the website to dropping off my hard drive to your friendly front desk team; from the efficient and informative communications on every step of the process (even over the weekend - thank you Payam) to confirming collection or free post to home (great option and so well packaged)…this has been 100% value and perfect customer service.
Keep up the great service.
Many thanks
Paul W.
  
 
 
 
 
 
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 Melissa 
 
7 September 2026
 
 
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When my hard drive was suddenly wiped of all of my memories dating back 10+ years, I was distraught. Payam was able to recover my photos quickly and efficiently. I’m so happy and grateful beyond words. Thank you
  
 
 
 
 
 
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 Dean Woodhams 
 
7 September 2026
 
 
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Hard drive failure without a current backup. Expensive mistake to make but they got every file back. Very relieved.
  
 
 
 
 
 
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 Little Cloud 
 
3 September 2026
 
 
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My 95 year-old mother passed on 1 September so I’ve got a lot on my plate but I had to respond to this request for a comment… You guys did absolutely fantastic work. I literally got everything saved from the hard drive… The 4 TB SSD Samsung I sent to you I didn’t lose one thing and boy that makes a difference to my life!! I also realised that I had a faulty Dr… I thought it was at the end of its life but I formatted it… That is the problem Dr… And it is working absolutely perfect perfectly so I didn’t even have to buy a new Dr… Thank you guys. I really really appreciate your amazing work… Thank you and blessings |>
  
 
 
 
 
 
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 KT 
 
19 August 2026
 
 
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I was referred to Payam and from the first phone call it’s been super easy restoring my data. No fluff just straight to getting the job done. They provided the quote via email and then from there super easy and user friendly in starting the process. I liked that they even had a little video about how to send the device to them. They provided cheaper option in sending the device too. I needed to do a split payment at the end and a lot of times these days, the customers service … well you can call it that, and they freak out with split payments or cash payments but nope not Scott. He provided real customer service, cracked some jokes and got it all sorted.
Last night I finally got around to opening up the hard drive and saw that everything was there. Phew! Thanks team! I would have lost a lot of memories and photos of my late father. Means a lot!
  
 
 
 
 
 
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 Hamid Ashtari 
 
12 August 2026
 
 
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A massive thank you to the team at Payam Data Recovery! I came to them with a failed hard drive containing years of indispensable professional engineering data and personal files, thinking everything was lost forever. Not only did their experts manage to recover 100% of my data, but their customer service throughout the entire ordeal was absolutely top-tier.

What truly set them apart was how they handled my situation when my circumstances changed. During the recovery process, I ended up moving to a completely different city. I was stressed about the logistics of getting my restored data back, but Payam made it entirely effortless. They went out of their way to send the completed hard drive to their local branch in my new city, allowing me to safely collect it locally without skipping a beat.

To get all of my data back is a miracle in itself, but to have a company provide such flexible, stress-free, and accommodating service across different state offices is rare.
  
 
 
 
 
 
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 Adam Crews 
 
11 August 2026
 
 
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The team were amazing in recovery all of my data from a Lacie External Hard Drive that just completely stopped working. Here I was thinking I’ve lost a year of shoots, and Payam and the team had the upmost confidence in recovering my data. They let me know really quick if they could do it so that put me at ease.
Awesome service, friendly staff, and just an overall great experience in such a stressful time. Highly recommend!
  
 
 
 
 
 
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 Shannon Bailey 
 
9 August 2026
 
 
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Dealing with Payam to have data recovered from my daughter’s MacBook was simple and efficient. They were very communicative, kept me updated on the progress and reached out when they needed additional information.
My daughter had all the data from her MacBook recovered and stored on a hard drive,  and links were tested prior to payment being made and receiving this back.
After thinking she had lost all of her uni work, she was extremely happy and relieved!
  
 
 
 
 
 
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 United Cattle Breeding Service Pty Ltd 
 
7 August 2026
 
 
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I had no prior dealings with Payam Data Recovery so after checking customer reviews decided they looked the best for the job at seeing what they could recover from my phone that had been waterlogged. I hadn't been backing up any precious memories for over 2 years and after already being told it was cactus by a local shop, I really didn't have any hope to receive any good news about it.

I was.blown away when i received a message they had recovered all my requests. I not only received all my photos and data on a hard drive but my phone returned working! (Well just enough that I could transfer everything onto my new phone). The service was quick and communication fantastic. Highly recommend these guys to anyone that has lost hope 🫶
  
 
 
 
 
 
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 Peter Cheers 
 
4 August 2026
 
 
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This was very old backup data, saved via the Lacie application, probably saved between 2006 to 2012. Sought help from other technical gurus but unfortunately, they were unable locate the data on the drive. Payam located the data and quickly categorised it and copied it to a hard drive. Great job, very satisfied with the result, thanks.
  
 
 
 
 
 
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 Kerfegar Patel 
 
19 July 2026
 
 
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EXCELLENT ORGANIZATION.
100% GENUINE, FAST AND TRUSTWORTHY.
WISH GOOGLE GAVE AN OPTION OF A MILLION STARS INSTEAD OF JUST 5 BECAUSE PAYAM DATA RECOVERY IS THAT GOOD.
THEY FUNCTION AT A WHOLE DIFFERENT LEVEL OF EFFICIENCY, PROFESSIONALISM AND PERFECT RESULTS.

ANYONE OUT THERE WHO HAS LOST DATA, HAS A DEAD LAP TOP, HARD DRIVE, MOBILE PHONE, USB OR ANYTHING ELSE JUST GET TO PAYAM DATA RECOVERY AND LEAVE THE REST TO THEM WITH UTMOST FAITH.
THEY WILL NOT DISAPPOINT YOU.

MY PHONE WAS BRICKED WITH ALL OF MY MOST PRECIOUS PICTURES, MEMORIES, DATA FILES, DOCUMENTS NOT ACCESSABLE.

NOT ONLY DID THEY RECOVER EVERY LAST KB OF DATA THEY EVEN FIXED MY PHONE FOR ME, LOADED A COPY ON A HARD DRIVE AND ALL THIS WITHIN 48 HOURS.

I HAD THE GOOD FORTUNE OF MEETING THE DIRECTOR PAYAM HIMSELF WHO IS AN ABSOLUTE GENTLEMAN.
HE IMMEDIATELY UNDERSTOOD HOW ANXIOUS I WAS TO GET BACK MY DATA AND PATIENTLY LISTEND TO ME AND HE AND HIS TEAM HAVE DELIVERED RESULTS IN A PROFESSIONAL LEVEL OF EXCELLENCE I HAVE NOT EXPERIENCED BEFORE.

BE REST ASSURED. JUST DROP YOUR DEVICE TO THEM AND EXPERIENCE THEM  WORK THEIR MAGIC.

THANK YOU PAYAM AND TEAM,

GRATEFUL REGARDS
  
 
 
 
 
 
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 Luke R 
 
17 July 2026
 
 
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great professional service, retrieved all the files from my corrupted hard drive, will confidently use their service again in the future.
  
 
 
 
 
 
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 Pichook 
 
15 July 2026
 
 
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I had a fantastic experience with Payam Data Recovery. My Google Pixel phone was stuck in a continuous boot loop where it just kept restarting and prompting me to perform a factory reset. I didn't want to go through with the reset because my data wasn't backed up anywhere.
Right from the start, they were incredibly helpful. Even before they received the device, they happily assisted me over the phone and walked me through my potential options. They were highly efficient and managed to resolve the complex operating system and firmware issue that was causing the crash. What impressed me the most was that they didn't even need to factory reset the phone, meaning absolutely none of my data was lost! Plus, once the phone was fixed, they still provided a thorough backup of everything on an external hard drive, exactly as promised.
Yes, data recovery is inherently expensive and depends on your specific device, but the quote I got from Payam was right in the ballpark of other places I researched. It was definitely worth it to get my memories back. A huge plus is that they actually give you different tier options (like their economy rate) if it isn’t urgent and an absolute emergency, which works out much cheaper.
The only small recommendation I have is that it would be great if they automatically included a brief note at the end of the job explaining exactly what was done to the device (e.g., whether it required a firmware flash or physical hardware work). I had to ask to find out, but they were incredibly transparent and helpful once I reached out.
Excellent communication and service overall. Highly professional, and I couldn't be happier with the outcome!
  
 
 
 
 
 
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 Dave Simpson 
 
29 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Very professional outfit that recovered 100% of my precious data (family home movies) for me when my external USB hard drive failed. We did it all through the post and within a week I had a new USB drive in my hands working perfectly.

Very happy and a great service !
  
 
 
 
 
 
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 Joyann 
 
26 June 2026
 
 
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Payam Data Recovery are amazing!  I can’t thank them enough. They were able to recover over 62,000 of my photos I’d transferred to a brand new external hard drive that crashed. I had originally taken my crashed hard drive to another company which told me the data couldn’t be recovered.  Luckily I didn’t give up and found Payam. Their service was excellent and it was worth every cent to get these memories back. I’d recommend them to everyone.
  
 
 
 
 
 
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 Mia P 
 
24 June 2026
 
 
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I have nothing but good things to say about  Payam Data Recovery. They helped me recover years of lost work on a hard drive and at an excellent price compared to other quotes I got. Huge thanks to Khalil and the team for their prompt and efficient work!
  
 
 
 
 
 
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 Adam Crews 
 
23 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
These guys are LIFESAVERS! My LaCie external hard drive just completely stopped working on me and could not be started up again. Thankfully, I took it to Payam Data Recovery in Rhodes and they retrieved the entire 4TB of photos for me within a few days. Great service and very friendly staff that answered all my questions. Thanks so much team!
  
 
 
 
 
 
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 Marcelo Oillataguerre 
 
23 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Awesome service and very helpful.  The loss of my hard drive was a tense and stressful moment...but the end result was that Kahlil recovered all my data and I was able to finish my project!

A massive thank you for the skill and speed at which all of this was done
  
 
 
 
 
 
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 Eat ate 
 
16 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I had hoped to find photos of my now long deceased dog, Khalil was so professional and kind, he arranged a virtual check of my files and I found old embarassing photos galore but nothing I wanted to display at my 50th 😆 sadly my beloved dog photos are long gone. He kindly arranged for secure wiping and disposal of my ancient hard drive. Thank you for trying.
  
 
 
 
 
 
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 Maddison Haywood 
 
16 June 2026
 
 
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Khalil rescued all my hard drive data! He was really nice too. I'll be back here the next time I forget to back things up no doubt!
  
 
 
 
 
 
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 Mauricio Sepulveda 
 
2 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I dropped my external hard drive, which had very important photos and data. I called around to ask if anyone could fix it but I kept getting the "we'd have to have a look but there's no real chance we'll be able to recover your data". It wasn't until I cam across Payam Data Recovery, which I saw how professional they were on their YouTube channel and the percentage of getting my stuff back was the highest I had ever been told. Yes, it was expensive but I didn't care. For things that would have been lost forever, I was able to get back. And everything too! They are the real deal. They kept me updated with the progress, gave me advice and even sent me a video once it was all completed. I have already recommended them to friends of mine and I'm recommending them to you. Check out their YouTube vids.
  
 
 
 
 
 
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 Dan Foster 
 
20 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
they managed to recover all the data from a bricked hard drive. Excellent service, easy to deal with and great result.
  
 
 
 
 
 
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 Gracielle Lukmanto 
 
23 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Cannot recommend Payam highly enough. Smooth service, easy communication, Khalil and the team have been super helpful since day one.

My hard drive stopped being readable and Payam was able to accurately diagnose it as file corruption.

Before committing, I took the drive back to Indonesia to get second opinion while I was there. They gave me completely different diagnosis and charge me more, saying that they need to open the disk (which is much riskier)

I came back to Payam and they recovered 100% of my data. Their original diagnosis was spot on thanks to the technology they have and their method is less invasive.

Honest, knowledgeable, and they actually delivered! Don't waste your time like I did, go straight to Payam
  
 
 
 
 
 
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 Adrian Hudson 
 
21 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I engaged Payam Data Recovery with a particularly difficult hard drive recovery issue - they handled it with the utmost of privacy, professionalism and efficiency.  I would highly recommend their services and wouldn't hesitate to use them going forward.
  
 
 
 
 
 
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 Annette Leishman 
 
20 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam is an excellent service for repairing external hard drives. I had a successful result. I was kept updated every step of the way. I would reccommend them to any one who requires this service. Very happy with the result.
  
 
 
 
 
 
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 D M 
 
7 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
PAYAM successfully recovered twenty years of vital work files from a damaged hard drive. I am immensely grateful for this achievement. Although the recovery process was costly, it was certainly a worthwhile investment, as these files are essential for supporting individuals. The content on this hard drive covers two decades of documentation on safeguarding people and ensuring legal compliance. I highly recommend their services.
  
 
 
 
 
 
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 Evanka Fernando 
 
6 April 2026
 
 
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Prompt responces, great service and recovered 99% of my documents in my portable hard drive.
  
 
 
 
 
 
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 Terumasa Fujioka 
 
2 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
My MacBook Air suddenly went to a black screen, and I was very worried about losing my data. Payam Data Recovery successfully backed up my data to a hard drive, which was a huge relief. After that, I was able to reinstall the OS at Apple Perth. Thank you for your professional and reliable service.
  
 
 
 
 
 
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 Michel Constantinou 
 
31 March 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I tried 4 different computer store to try fix my hard drive but nobody could help. Payam we’re very professional, they were able to fix my drive with only a few files lost.
  
 
 
 
 
 
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 David P 
 
30 March 2026
 
 
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I had a great experience at Payam, i accidently reformatted my hard drive which had all my files from when i was in my 20's. Payams wonderful technication was able to retrieve majority of my data. Truly worth it. Thank you 🙏🙏
  
 
 
 
 
 
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 David Seton 
 
25 March 2026
 
 
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I found Payam to be very efficient and great at communicating. They were able to recover a decent amount of files after a head crash on my hard drive, for which I am thankful.
Would I use them again? YES but hopefully won't have to as I am setting up a thorough backup regime.
  
 
 
 
 
 
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 Robert Kelly 
 
19 March 2026
 
 
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+0
Payam Data rwcovered files, photo's from my hard drive, which other esrablishments could not retrieve, very grateful to Payam Data for their excellent service.
  
 
 
 
 
 
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 Brian Welch 
 
18 March 2026
 
 
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Dealing with Payam was a pleasure. They honoured all their commitments and retrieved precious photos from my damaged hard drive on time and under budget. Thank you for your professionalism and timely service.
  
 
 
 
 
 
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 Sandun Niroshana 
 
18 March 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent work by Payam saved my most valued data in a corrupted hard drive. They recovered almost all data but some were too damaged to recover. Their service is professional and straightforward. Clear communication and responsiveness is to be noted specifically.
  
 
 
 
 
 
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 A A 
 
3 March 2026
 
 
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Absolutely amazing service from start to finish.

I logged the job through their online portal and received a clear quote very quickly. After dropping off my hard drive, they assessed it promptly and confirmed that recovery was most likely possible. The work was completed quickly, and they kept me informed every step of the way.

Once the recovery was finished, they posted the drive back to me within 24 hours. A week later, they followed up to make sure I’d checked everything and was happy with the recovered data. They also gave helpful advice on how to store and back up the files properly, and clearly explained that their copy would be securely deleted after 7 days.

Throughout the entire process, they asked all the right questions (such as which operating system I was using) to ensure everything would be returned in a usable format.

Professional, efficient, communicative, and completely faultless service. I wouldn’t hesitate to recommend them to anyone needing data recovery.
  
 
 
 
 
 
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 Danika Shepherd 
 
25 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I had a water damaged hard drive that was promptly fixed with no issues. Thank you!
  
 
 
 
 
 
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 seyda kurtmen 
 
16 February 2026
 
 
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I just received the email from Payam about the recovery files of my very old external hardrive. I am literally in happy tears watching the preview video of my recovered folders and files. I'm talking old samsung files, sanyo digital camera files, old pc files, all my old pictures, videos my whole youth basically. I'm still crying as I write this and although I haven't received my hard drive back they have advised that about 49,000 of my files have been recovered. I can't begin to explain how grateful I am. The price paid to this team is worth every penny. These memories are priceless and I am beyond happy and grateful. Thank you thank you thank you! Back up your hardrives people, get them onto the cloud, have backups of backups because the pain or thought of losing them is not worth it, which I pretty much did due to damaged heads on the hardrive. I can't wait to reunite with my pictures and videos :) :) :) thank you again team!
  
 
 
 
 
 
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 Sarah Booth 
 
9 February 2026
 
 
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Absolutely Fantastic service. We highly recommend Payam Data Recovery. They were able to recover very special memories of our family from years ago that we thought we lost off our old hard drive. Professional and great service.
  
 
 
 
 
 
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 John 
 
30 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
An outstanding experience from start to finish !! An iPhone 12 became a "brick" after a failed attempt to update the iOS to the latest version ahead of backing it up (Go Figure !!). No other backup... Who did we call? Payam Data Recovery (In our opinion, Australia's foremost data recovery company). From the first contact you felt as though this job was as important to them as it was to us. Skipping to the outcome... Payam pulled off a miracle and was able to recover all the data to a new external hard drive !! Moreover, he went the extra mile and was able to recover the iPhone so it was able to be used again !! What a LEGEND !! Just in case you are wondering what was at stake... The recovery results were as follows: 80,000+ photos + 10,000+ video files plus other data such as SMS's/Messages, Contacts, Calendar, Notes, and Call logs were recovered by these super techs. An iTunes backup was also created and provided. Need important data recovered? Then there is only one choice... Payam Data Recovery !!
  
 
 
 
 
 
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 Warwick Mcghie 
 
19 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Sending a hard drive with physical damage to attempt data recovery of a number of important files. They were completely successful in recovery of the requested data. And even before the job began were able to answer questions pertaining to their process and job information.

And excellent and fast service with amazing communication.

Highly recommended for your similar needs.
  
 
 
 
 
 
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 Cindy Atkins 
 
18 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
After having a computer company look at my external storage and say "no it's empty", I cried and sat on it for another 6 months thinking, how could I lose all of those precious photos and memories.  I was devastated.  I got on to Payam Data Recovery and sent my external hard drive in.  I was hoping, but underneath, knew it was a long shot.  They are amazing. When I got the news to say they had recovered most of my photos, I cannot tell you how happy I was.  This was the best Christmas present ever.  Thank you Payam Data.  100% recommend their service.
  
 
 
 
 
 
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 Liz V 
 
13 January 2026
 
 
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Recently my hard drive died, containing 10 years of business administration files. Khalil from Payam Data Recovery was able to recover almost all of the files for me. I'm very relieved and happy, and I'd highly recommend them!
  
 
 
 
 
 
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 Helena McInnes 
 
12 January 2026
 
 
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Living in a remote area I was initially apprehensive about sending my hard drive away without physically talking to anyone. However, the online service, responsiveness and communication was amazing. Most of my data was able to be recovered . Thank you for your great service. Would definitely recommend!
  
 
 
 
 
 
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 Risa K 
 
1 January 2026
 
 
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The whole process was smooth and easy to pick up + drop off.  Everything I needed on my hard drive was recovered as well, thank you!
  
 
 
 
 
 
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 Alicia G 
 
19 December 2025
 
 
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Fully recovered all the data from my damaged hard drive. The service was reliable, efficient, and professional. Highly recommended.
  
 
 
 
 
 
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 Pension Beautemps-Beaupre 
 
11 December 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
The staff and owner are friendly and professional. They took the time to explain things and chat. The data recovery of files and photos on my damaged hard drive was done on time. Highly recommend PAYAM for any problems you may have. Marie
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Dan Ridley 
 
8 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service recovering data files from my damaged laptop hard drive. The communication through every step of the process was appreciated and the recovery process was very prompt. I have been very happy with their services and would use again if required. Thanks again
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Polly Burridge 
 
17 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Was worried I’d lost all my data after my external hard drive corrupted suddenly. The process with Payam was so quick and easy but also thorough. They managed to recover all my data. Would highly recommend them to anyone.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Graham Beer 
 
13 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Tackled data recovery from a damaged backup hard drive. Extremely professional from first contact to job completion. Progress reports, on what proved to be a difficult challenge, gave comfort that best efforts were being made. Ultimate success was worthy of their fee and fully met this customer's expectation.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 John Haydon 
 
11 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I am pleased to thank very much the team at Payam Data Recovery for the excellent manner in which they handled the recovery of much of my "lost" data from a corrupted external hard drive. Their email communications were much appreciated as they helped me understand my first data recovery experience.  I now have 2 copies of the retrieved data. I have started the process of placing the retrieved data back together with the data which was not lost. Thank you for your professionalism.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 nandina vines 
 
5 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Fast, professional, Amazing! I am so pleased with Payam’s ability to rescue my data from a damaged external hard drive. They were in touch continuously, letting me know where they were at each step of the way. Their customer service made it easy to understand the process and I am just thrilled with the result.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Project XX 
 
11 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
A data recovery was performed from a hard drive that was driven over by a car.  Amazing work!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Tyler Rossiter 
 
28 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Very good service. Helpful video detailing the steps to gain the data back once on hard drive. Didn’t miss anything. All notes, photos, videos, hidden photos, messages and contacts were all recovered.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Craig Peden 
 
27 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Life savers ! My son’s Macbook just stopped working one day. Apple (who were excellent to be fair) said she was dead and would be an $1800 repair (new logic board). My sons also did not have his documents backed up (yeah yeah I know - but sometimes you forget). In comes Payam to the rescue. Superb pre and post sale service. They performed amazing internal surgery on his Mac and retrieved the mission critical data for us. As the drives in these Mac’s are hardwired to the motherboard they could’ve be removed so the surgeons at Payam had to perform open heart surgery to get my son’s data back. All 23 GBs were returned on a new Toshiba hard drive and posted back to us in less then 5 days. If you have important data and no back up - these guys are your answer. Wasn’t cheap but we didn’t have a choice this time. Awesome work - highly recommend them
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Clancy Kelly 
 
8 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Had a damaged hard drive with about 2tb of raw images, managed to say more than 99% of it, speedy recovery with lovely and prompt service the whole way
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Soe Min 
 
8 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam explained and clarified all the pros and cons of the hard drive recovery process. Quite specific in estimating the cost and the duration of the recovery process. Was completed within three weeks and I am very satisfied with the outcome.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Stephen McManis 
 
1 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
We were in some real strife. Our laptop battery exploded and melted half the computer; no service centres would even open it to try to retrieve the hard drive - eventually someone recommended Payam to us, and after all the distress of thinking we'd lost all our data (family pictures in particular), Wes took one look at it and within a week we had everything back. Incredible. Thank you. Highly professional service, well worth the cost for us.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Venkatesh Bhupathi 
 
13 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service. Payam was successful in recovering whole data from my damaged hard drive.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Helen Woittiez 
 
13 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Fantastic company. Found the one critical datafile on my Macbook Air defunct SSD that wasn't backed up. So relieved. Great communication throughout and they even refunded my external hard drive purchase as it wasn't needed. Definitely recommend these people!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Con Katsoulas 
 
11 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
My hard drive failed and I took it to a PC store to be repaired. After 2 weeks they were not able to repair it. I was then recommended to go to PAYAM and Payam was able to retrieve all my data very quickly and efficiently. Thank you Payam for saving my data. Great job.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Sophie Gregor 
 
10 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
After accidentally deleting the wrong photos folder off my laptop, my external hard drive and then emptying the trash to free up space, I was in hysterics. I thought I had a backup folder on my hard drive, but turns out this backup folder didn’t have everything on it. I deleted years worth of photos, 18th birthday, 21st birthday, multiple Christmas’s, so much more. I tried everything myself and then went into the Apple Store and they were pretty convinced there wasn’t much hope and they’d be gone forever. I was given a card for Payam Data Recovery as a last hope. I had a call from Scott and he was 100% realistic that the deleted files/photos may not be able to be recovered but they might be too. I was beyond excited when the recovery job had finished and my over 100GB of photos had been retrieved. Payam were very prompt with communication and to help with any queries along the way. Even after everything, I had an issue with the hard drive, Scott took it back in straight away and fixed it all up. The payment plans are also really great. Thank you so much Payam for saving all of my precious photos and memories!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Ursula Hopper 
 
4 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Tried several places to retrieve footage from my video camera's hard drive with no success. Referred to Payam by Sony and the job was completed with a great level of communication , service and outcome. Thank you to the technician who met us in the Sydney CBD office.  You were very nice and confident that you could resolve our problem, which Payam did.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Eman TheWarrior 
 
29 November 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I would recommend Payam to anyone looking to get their data recovered. I helped by the guys at Payam, recovered my 4TB with pretty much most of what I needed. I am so thankfull to all of you guys. I can't thank you enough. The hard drive was tried by other experts, but were not able to help. Finally the guys at Payam did their magic and recovered the data. Thank you all Mr. Payam, Scott and all the experts at payam.

Blessings!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 JEFF 
 
28 November 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I had a hard drive fail, I checked around and got referred to this company, due to their reputation and diligence in these matters. The communication was great. They executed on time. It was actually a great experience as I thought I’d lost some very personal information photos, etc.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Carla Horton 
 
16 October 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
The process of retrieving the files from my corrupt hard drive was really smooth. Tim communicated everything with me really clearly, and kept me updated with how the process was unfolding. It is expensive, but worth it in my opinion, especially if the files are of importance.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Lewis Brewer 
 
16 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I can't thank Payam Data Recovery enough! They recovered my laptop's hard drive just in time, saving all my university work when I was on a tight deadline. The turnaround was incredibly fast, and the team were great throughout the entire process. I highly recommend them for anyone in need of urgent data recovery services. They truly saved the day!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 KW 
 
11 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Apple couldn’t get the MacBook to turn on and hadn’t backed up for ages and Apple advised to fix you’ll lose all your data. Apple recommended Payam , glad they did .
Wasn’t cheap but definitely worth every cent as Payam was able to extract every file and move it to an external hard drive.
Thank you guys , your magicians .
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Gary Shu 
 
9 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Payam is great helpful to recovery almost everything from my faulty hard drive, very appericiated that. They are very professional.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Phoebe Coroneo 
 
6 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Really great service! Super responsive and when it was time to pick up my new hard drive, the technician was happy to sit with me and make sure everything was running smoothly. Retrieved all my photos and videos back with no issue! Would recommend :)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 kristina wilton 
 
4 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I thought 20 years of my life in photos and videos were potentially gone forever but Payam recovered the 94,456 photos / videos on my HD elements hard drive after what turned out to be a firmware issue. Two other businesses had looked at it prior but did not have the technology/ capabilities to diagnose or help so although I was hopeful I just didn’t know what to expect the third time around when sending my hard drive in the post to Payam.

I really cannot thank Payam Data Recovery enough! No words would or will do. Beyond grateful.

Ps: I went with the option to get my data backed up on two hard drives by Payam. I highly recommended choosing this option too.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Jessica Glachan 
 
28 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Fantastic service from these guys. Called a few times as was uncertain on a few things and so lovely and helpful every time. I had taken my external hard drive to two local companies that were unsuccessful in recover data, should have send to Payam first and saved time and money.
They were able to recover all the data from the hard drive, gave me access to view it before paying and having sent back.
Couldn’t be happier with their service and will recommend them to everyone!!
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 S Jaye 
 
26 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Thanks to Payam Data Recovery (Brisbane) I finally have all of my family photos and videos restored from my portable hard drive that had stopped working.  Your service is invaluable and very much appreciated.  S Heslop
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Bruce Partington 
 
22 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent customer service .. great communication from start to finish . They extracted all the data I had hoped to retrieve from my crashed / broken hard drive . Overall great experience and highly recommend this business to anybody in need of their services 👍
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 David Taylor 
 
16 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Very professional and efficient service. The risks and process was explained clearly which gave me confidence that I was dealing with the right people to recover my data. I had 25 years of photo’s and documents on 14 year old hard drive which was able to be recovered which is very much appreciated. I would highly recommend Payam if you need your data recovered
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Max Wald 
 
31 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Highly recommend this firm. I thought I had lost the 760 Gb of data, on my external hard drive, dating back 20 years, but Payam successfully recovered all my files in the Format that was originally on the Drive.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 larissa kay 
 
11 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
A big thank you to Payam Data Recovery for retrieving precious photos off my damaged hard drive. Friendly and professional service, I would highly recommend them.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Mark Dijak 
 
11 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Very thorough and professional service with updates and great communication.
Payam was able to fix my hard drive and thankfully save my beloved photos, thank you.
My other hard drive was unfortunately not able to be fixed but I was only charged the inital analysis fee for that one.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Phoebe Chen 
 
7 July 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Very pleased to say that my experience with Payam Data Recovery was extremely positive. My external hard drive had become corrupt and I thought I’d lost about 7 months worth of important files. PDC was very transparent through all communication and was able to efficiently retrieve all files within 1-2 days. Would definitely recommend to others.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Hazel Buckley 
 
29 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
My external hard drive failed and Payam Data retreived all my data and returned my data in a timely manner.  So greatful - many years of personal records would have been lost without their professional help.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Mandy Riordan 
 
26 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
After our computer dying unexpectedly, we took it into the store to see if they could repair it. The removed the hard drive but not the SSD which we much later learned we needed to retrieve our files. Payam managed to retrieve most. Due to the computer corporation’s incorrect response in this matter, what should have been a straight forward process ended up being incredibly frustrating. We are very grateful to the Payam team for their expertise and efficiency.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Bridgette Lancaster 
 
25 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I thought I lost all my kids photos from the past 8 year. Including from when they were born. But I got them back and you did it under a week. I was very scared and distraught because I have taken an external hard drive to a local place in the past, and they were not able to recover anything. But you’s did. Thank you so much.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Brenda Ranford 
 
14 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
They managed to get photos from my hard drive I thought I would never see again.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 B Thomas 
 
11 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
AWESOME, I got 99% of my data back from a physically damaged hard drive. Very professional business with great communication every step of the way.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Patrick O’Neill 
 
7 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
My external hard drive just died after a five day power outage.
I thought we had lost everything. Payam managed to recover most of it. Very Happy.
  
 
 
 
 
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 Trustindex rating score: 4.9 of 5, based on 2397 reviews 
 
 
 
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Frequently Asked Questions About WD MyBook Data Recovery

Our Australia-Wide Recovery Network

With six strategic locations across Australia, expert WD MyBook data recovery is always nearby:

• Sydney: Level 21, 133 Castlereagh Street, Sydney, NSW, 2000
• Rhodes: Suite 213, Level 2, 5 Rider Boulevard, Rhodes NSW 2138
• Melbourne: Level 11, 456 Lonsdale Street, Melbourne, VIC, 3000
• Brisbane: Level 10, 95 North Quay, Brisbane, QLD, 4000
• Adelaide (secure drop-off office): Level 30, 91 King William Street, Adelaide, SA, 5000
• Perth (secure drop-off office): Level 28, 140 St Georges Terrace, Perth, WA, 6000

Can’t visit us in person? We offer secure shipping options. Simply post your WD MyBook to us from anywhere in Australia, using the address on the label you receive after you submit the job form. We recommend wrapping your drive with at least 4cm of bubble wrap on all sides to ensure safe transit.

Contact Our WD MyBook Recovery Specialists

When your WD MyBook external drive is not detected or has failed, our data recovery specialists provide your best chance of retrieving your valuable files.

• Phone: 1300 444 800 for immediate assistance
• Get a Free Quote: Complete our online form for a detailed assessment and pricing
• Start Your Recovery: Begin the process immediately

WD MyBook Models We Recover

Our specialised techniques work with all WD MyBook models, including:

• WD MyBook Essential (all capacities from 1TB to 18TB)
• WD MyBook Duo (in both RAID-0 and RAID-1 configurations)
• WD MyBook for Mac
• WD MyBook Studio
• WD MyBook World Edition
• WD MyBook AV
• All other WD external drive variants

Whether your WD MyBook drive has suffered physical damage, electronic failure, or encryption problems, our specialised recovery services provide your best-and often only-chance of retrieving your irreplaceable data.