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SSD data recovery at Payam Data Recovery in Sydney, Melbourne and Brisbane

SSD stopped working? We can help!

Nobody knows more about data recovery from a failed solid state drive than us.
Your best chance of getting your data back from a SSD is with us!
You will get a free assessment and quote.
We help with Apple MacBook & Microsoft Surface computers.
Marketing graphic showing a customer holding a drive to her head, headline SSD Died Suddenly, don't panic
Marketing graphic showing a customer holding a drive to her head, headline SSD Died Suddenly, don't panic
Marketing graphic showing a customer celebrating at a laptop, headline Success, we rescued everything from your failed SSD
Marketing graphic showing a customer walking through an office doorway, headline Pick up time, your data is ready
Marketing graphic showing staff handing a bag to a customer at reception, headline Relief and Happiness

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Andrew Land
22 April 2025
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I had an issue with my SSD on my own PC. However Payam had found that the SSD is actually accessible, which concluded that the issue I had was software centric. In the end they had just cloned my ssd. Which is fine. However they charged me the same fixed price of $350 + the cost of the HDD they cloned my data too itself. They were transparent etc. However in terms of pricing they weren't too lenient and understanding as my job in the end was not significant.
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Oliver Roths
16 April 2025
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+3
Excellent Service from Payam. Recovered data from broken ssd card. Very efficient and professional. Highly recommended!
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Oliver Roths
14 April 2025
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+3
Payam Data Recovery provides an excellent service. Some 15 years ago I had used them to recover data from a drive that took a bath! 🛁 Last week I needed to use them again as my ssd failed. I delivered the laptop to their york street office. Less than 30 minutes later I had an emailed quote which set out all my options. I made payment via the web and was able to collect all recovered data a few days later. Professional service from start to finish. Costing honestly disclosed up front with no surprises! It is not cheap but worth every penny! Highly recommended!
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Eug S.
16 January 2025
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My logic board failed on my MacBook Pro, and Apple said there's nothing I can do to retrieve my files or turn my laptop on. I was then recommended to visit Payam, and they have been able to both recover all of my files onto an external SSD, and even got my computer to boot up again. Although a bit pricy, their service has been impeccable, communication throughout the process has been great, and would overall recommend them to anyone that's had any logic board issues. Thanks for everything Scott.
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Peter Zhang
30 December 2024
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+0
PAYAM’s service is absolutely incredible! I thought my data was lost forever, and the drive contained many precious family photos that I couldn’t afford to lose. I knew I had to entrust it to someone I could fully rely on. My computer is an iMac with a Fusion Drive. The SSD boot sector was damaged, which made it impossible to access the data on the HDD. PAYAM saved the day! I am truly grateful for their help, and I highly recommend them to you as well.
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Helen Woittiez
13 December 2024
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Fantastic company. Found the one critical datafile on my Macbook Air defunct SSD that wasn't backed up. So relieved. Great communication throughout and they even refunded my external hard drive purchase as it wasn't needed. Definitely recommend these people!
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Theo Sakurai Dahlstrom
17 August 2024
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Quick, super communicative, and for the data I got back a very good rate! Had a busted SSD, and they were able to get almost everything back very fast, even shipped it to me. Hopefully I don’t run into these issues again, but if I do this is where I’ll be coming back to. 5/5
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Mandy Riordan
26 June 2024
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After our computer dying unexpectedly, we took it into the store to see if they could repair it. The removed the hard drive but not the SSD which we much later learned we needed to retrieve our files. Payam managed to retrieve most. Due to the computer corporation’s incorrect response in this matter, what should have been a straight forward process ended up being incredibly frustrating. We are very grateful to the Payam team for their expertise and efficiency.
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Yamada Akiko
17 May 2024
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I recently spilled water all over my laptop and was in a desperate situation. Apple Brisbane recommended Payam Data Recovery, mentioning that Mac users could get a 15% discount. Initially, I was worried when I saw on the company's website that data recovery for liquid-damaged SSDs could cost between $880 and $1500. Despite this, I took my broken laptop to the recovery centre and explained that, as a student, my budget was $500 max. They took my budget into consideration and gave me a quote of just $350! To my immense relief, they recovered all the important data from my old laptop. I am extremely happy with the outcome. The staff were incredibly nice throughout the entire process, answering all my questions over the phone and showing me how to access the recovered data using the external hard disk drive. The customer service was also great, providing reminders about my appointment and ensuring I was well-informed. I don't want to be in this situation again, but if anything like this happens in the future, I will definitely rely on PAYAM. Highly recommend their services!
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Paul Perry
8 December 2023
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Got me out of major trouble by recovering almost all my files from a failed SSD hard drive. Good communication throughout the process. Thanks you.
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Martina Why
4 July 2023
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Apple said the SSD was fried and recommended me to Payam (15% discount for Apple customers). The whole process was really smooth and faster than expected (Payam guided to ~5 weeks for economy service, but got it done in ~2 weeks) and pretty much got everything back. Spenny (worth it imo) and wouldn't trust anyone else with the job.
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Tim Scott
26 June 2023
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Super helpful and knowledgeable. The service was fast and efficient and they were able to successfully recover the data from an SSD we sent them. Highly recommend!
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Picturesque Productions
28 April 2023
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Absolutely amazing!!! I can’t thank enough. You guys did something that others couldn’t do. Process was so simple and kept me updated through put. Recovery a failed SSD to 100%!!! I was mucked around by other companies when PAYAM kept me posted and did everything within timeframes Special thanks to Craig and Andy!!! You guys are superheros!!!!
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Proteek Sanyal (Kanha)
21 February 2023
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Long story short: my hdd got some liquid over it, went for the payam services & I got full data recovered and was able to upgrade to ssd. Very communicative, open to suggestions, helpful advice. Would recommend you guys to consider them in case of any data recovery
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Spencer York
17 March 2021
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Payam was unable to recover the data on my SSD. However I believe they did try as much as they could to get the data but there are some limitations as to what can be done. The staff are friendly and polite and I would recommend their services to anyone looking for a reputable data recovery company.
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Peter Smee
12 December 2019
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Recovered the data from a dead SSD, happy days. Decent pricing as well.
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Gert Jordaan
11 November 2019
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After a new Samsung 850 Pro SSD got corrupted while I was downloading files to my Mac, Craig and Vinh in Melbourne came to the rescue and recovered 340GB worth of files that I thought I'd lost forever. It was an absolute lifesaver as these were critical files needed for a video job I'd just completed for an important client and the thought of a reshoot was not something I really wanted to contemplate. Their knowledge and customer service was exceptional. I'd recommend these guys in a heartbeat. Thanks once again.
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André Elhay
17 August 2017
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After a new Samsung 850 Pro SSD got corrupted while I was downloading files to my Mac, Craig and Vinh in Melbourne came to the rescue and recovered 340GB worth of files that I thought I'd lost forever. It was an absolute life saver as these were critical files needed for a video job I'd just completed for an important client and the thought of a reshoot was not something I really wanted to contemplate. Their knowledge and customer service was exceptional. I'd recommend these guys in a heartbeat. Thanks once again.
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Darren It749
11 October 2016
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I have been using Payam for probably a decade now. They have never been unable to recover data for me. Their skills and customer service are exemplary. Most recent was a SSD that would not detect in bios, previously I have had data recovered from a failed raid 5 array, a fire damaged drive and some other failed hard disks I recommend their service to everybody.
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Darren M
11 October 2016
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I have been using Payam for probably a decade now. They have never been unable to recover data for me. There skills and customer service are exemplary. Most recent was a SSD that would not detect in bios, previously I have had data recovered from a failed raid 5 array, a fire damaged drive and some other failed hard disks I recommend their service to everybody.
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Matthew Cooley
4 June 2015
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When a SSD Hard Drive fails it is always a concern about whether data will be recoverable or not - luckily Payam were able to get all of our required files back off the drive, and at a very good price. Communication along the way was spot on also, would definitely recommend them!
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Expert SSD Data Recovery Services Across Australia

At Payam Data Recovery, we specialise in professional SSD data recovery services nationwide, with labs in Sydney CBD, Rhodes NSW, Melbourne and Brisbane, plus secure drop-off offices in Adelaide and Perth. Whether your SSD data recovery needs arise from liquid damage like spilled tea, coffee, wine, or beer on your laptop, or from overheating and wear due to age, our data recovery engineers can recover your valuable data. We handle all major brands including SanDisk, Samsung, Western Digital, Seagate, Adata, Intel, Crucial, Kingston, and Corsair, ensuring your files are safely retrieved from failed SSDs, damaged SSDs, or even dead SSDs. If you’re searching for SSD data recovery near me or need help with NVMe SSD data recovery, contact us for reliable solutions across Australia.

Lost your data?

At Payam Data Recovery, we specialise in solid state drive data recovery, helping you retrieve data from SSD drives that have failed or become inaccessible. Whether you need to recover data from an SSD drive due to physical damage, corruption, or logical errors, our data recovery engineers can assist with all brands, including popular ones like Apple, Samsung, and SanDisk. We also excel in SSD drive recovery for SSDs built into computers, such as Apple, HP, and Dell systems, including non-removable SSDs soldered onto the motherboard or logic board in newer Apple iMacs and MacBooks. From data recovery from dead SSD to recovering files from broken SSD drives, trust us for professional SSD data recovery services to safely restore your critical data.

Watch this quick video explaining our simple process

Are you experiencing any of these Solid State Drive (SSD) problems?
We can help you!

Not Detected
Unable to access the files
Unable to boot up operating system
Need to transfer files from a working SSD
Damaged due to a liquid spill
Microsoft Surface not working or damaged
Broken connector
Bad Sectors
Failed Controller
Failing memory chip(s)
File system corruption
Corrupted partition
Firmware corruption
Physically damaged
Deleted files/re-formatted
Fire or liquid damage
Dead after a power surge
Apple Macbook computer not working or damaged
Need to copy files from a SSD with an unusual interface
Unable to read SSD due to an unusual interface requiring an adapter

All brands and types of SSDs including M.2 SATA, M.2 NVME, NVME, 2.5″ SATA SSD, SAS, USB, USB-C, PCI Express, RAID SSDs and many more.
All Brands including: Apple, Samsung, Sandisk Western Digital, WD, Seagate, Toshiba, Corsair, Intel,Kingston, Silicon Power, OWC, LaCie, Crucial, Microsoft Surface, Apple Macbook, HP, Dell and many others.

Real SSD recovery case studies

Every failed SSD is different. These are real SSD jobs from our lab, written up so you can see what went wrong and how the data came back.

International customers are always welcome. Wherever you are, the assessment is free and you get a written quote before any work starts.

Recover Data from Failed SSDs with Trusted Experts

Facing a crashed SSD or corrupt SSD? Payam Data Recovery is Australia’s leading choice for professional SSD data recovery, with state-of-the-art labs in Sydney CBD, Rhodes NSW, Melbourne and Brisbane, plus secure drop-off offices in Adelaide and Perth. We specialise in data recovery from SSDs, including M.2 SSD data recovery and external SSD data recovery, addressing issues from physical damage to logical failures. Whether it’s a broken SSD from a MacBook or a failed NVMe SSD in your desktop, our team ensures your data is recovered and delivered on an external USB hard drive. For affordable SSD data recovery cost and expert service, reach out to us for trusted SSD data recovery services across Australia.

How much does it cost?

The cost will depend on the type of problem your SSD has and how quickly you need the data back. We always offer a free assessment and quote.
Economy service for SSDs is $375 to $1,750, depending on what we find. Priority and Emergency are faster and cost more, because we work on weekends and after hours and stop work for other customers to speed up your request. Or in special cases when donor parts may be very new and costly to do chip transplants on a SSD.

Only after we test it in our lab can we determine what the problem is for certain. Once we know, we will give you a written quote before we start work. We will offer you the cheapest solution to help get all of your files back in a safe, professional way with a good result.

Click on Start your data recovery today! Complete the form then deliver your SSD to us, we’ll test it and give you the lowest price we can that will allow us to get your data back in the safest way possible, with the highest chance of success. If your device is still under warranty, please get written approval from the manufacturer or retailer before you send it to us, because we may need to open the device or remove a chip as part of the recovery.

Logical/Software
$375 to $850
  • Basic backup service
  • File system corruption
  • Unusual interface requiring an adapter
  • Non-Standard interface requiring soldering wires
  • Apple FileVault locked SSD with a known password
Hardware Issues
$880 to $1750
  • Liquid Damage (PCB damage only)
  • Power Surge (PCB damage only)
  • Firmware corruption
  • Bad Sectors/Read Errors
  • Broken connector
  • Custom interface requiring conversion.
Special Case Lab
Quoted individually
  • Chip-off recovery method
  • Faulty controller chip
  • Controller and Memory Chip removal, reballing, reflowing.
  • Dead memory bank/chip(s)
  • Fire and Liquid Damage
  • Special case lab for research projects of any kind.
Special Case: erased, deleted or reformatted SSD data recovery
$1,250 to $1,750(Economy Service, inc GST)

Unlike a hard drive, standard data recovery software cannot recover deleted or reformatted data from an SSD. When data is erased on an SSD, the drive actively destroys it using a process called TRIM, which zeroes out deleted blocks in the background, often within minutes. Running standard recovery software on an affected SSD returns only zeroes.

Recovery requires specialist low-level firmware tools (PC-3000 SSD by ACE Lab) that communicate directly with the drive’s controller and attempt to rebuild its internal data map. Success depends on the SSD controller type, how long the drive was powered on after erasure, and how far the TRIM process had progressed before the drive reached us.

An upfront attempt fee applies before work begins. It is part of the total price, not an extra. If recovery is unsuccessful, the attempt fee is the only cost. If successful, the balance is paid on completion after you have reviewed a file list.

The assessment is free. We will inspect your drive and provide a full written quote before any work starts.

Australia’s most trusted

Solid state drive recovery specialists

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We will try harder than anybody else to get your data back!

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Specialising in recovering data from all brands and types of SSDs including SATA, M.2, NVME, Apple Macbook and Microsoft Surface.

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World leading skills for BGA rework, memory chip and controller reballing, component level PCB repair and chip off SSD data recovery expertise.

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We use technology and equipment that your local computer repair shop or IT technician won’t have.

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Established in 1998, we are Australia’s most experienced and highly skilled data recovery company. Hand over your failed SSD to us, we know what to do and how to do it, to get your files back fast.

You’re in safe hands

Over 300,000 devices recovered

Google Reviews five star badge
Rating: 5
Matthew Cooley

When a SSD Hard Drive fails it is always a concern about whether data will be recoverable or not - luckily Payam were able to get all of our required files back off the drive, and at a very good price. Communication along the way was spot on also, I would definitely recommend them!

Rating: 5
Gert Jordaan

After a new Samsung 850 Pro SSD got corrupted while I was downloading files to my Mac, Craig and Vinh in Melbourne came to the rescue and recovered 340GB worth of files that I thought I’d lost forever. It was an absolute lifesaver as these were critical files needed for a video job I’d just completed for an important client and the thought of a reshoot was not something I really wanted to contemplate. Their knowledge and customer service was exceptional. I’d recommend these guys in a heartbeat. Thanks once again.

Rating: 5
Nath Merry

I was recommended to Payam by an IT friend for a job involving recovery of lost files from an SSD drive. The staff at Payam were very friendly to deal with and provided clear communication of what my options were. My only gripe was that on two occasions I had to send follow up emails to find out when the SSD was recovered and if it had been shipped. Regardless, they completed the job with a high level of professionalism, transparency and simple to understand communication. I would recommend Payam to anyone needing urgent or high importance data recovery. Thanks to the Payam team.

Rating: 5
Peter Smee

Recovered the data from a dead SSD, happy days. Decent pricing as well.

Rating: 5
Darren It749

I have been using Payam for probably a decade now. They have never been unable to recover data for me. Their skills and customer service are exemplary. Most recent was a SSD that would not detect in bios, previously I have had data recovered from a failed raid 5 array, a fire damaged drive and some other failed hard disks. I recommend their service to everybody.

Rating: 5
Shugri Cali

When my Intel SSD stopped working after it went to sleep one day, I Googled data recovery and Payam was the 1st to get back to me. They recovered everything for $600. Worth every cent. Easy to deal with.

Frequently asked questions

The most important thing to do is to power off the SSD or computer, stop using it and do not let anybody tamper with it, or to try and use any software that will modify the disk. This will greatly improve the chances of your data being recovered successfully.

Yes, in most cases we can.

Most problems can be fixed. It’s simply a matter of skilled data recovery engineers spending time and resources needed and using our proven methods, allowing us to recover your data in a safe and professional way.

We have a high success rate for common problems, such as drives with Bad Sectors/Read Errors (working very slowly), a damaged PCB (not powering on), a firmware corruption, a file system or partition corruption or simple data access problem due to being unable to connect the hard drive to your computer to make a backup .

If for some reason the data cannot be recovered, we will let you know the reason and provide you with as much information as we can.

It depends on what the problem is and how the device responds to any temporary repairs made (e.g firmware modifications or PCB repairs). On average, the Economy service may take 7-10 days or longer for complex issues.

Our Priority and Emergency service costs more but is much faster, in some cases you could get the data back within 24 hours.

Our prices range from $375 to $1,750 for our Economy Service. Priority and Emergency are faster and cost more. About 90% of our jobs are no fix, no fee. The hardest 10% carry an attempt fee.

The cost will depend on the type of problem your SSD has, how quickly you need the data back. We always offer a free assessment and quote.

Only after we test it can we determine what the problem is for certain. Once we know, we will give you a written quote before we start work.

We will try to offer you the cheapest solution to help get all of your files back in a safe, professional way with a good result.

We are your best chance of getting your data back successfully in good condition. We know what to do, how to do it and will always do it in a safe and professional way.

Our team of data recovery engineers uses specialised hardware, software, and technology built for this work. E.g BGA chip-off/rework/reballing equipment, firmware repair technology, and chip-off capability.

Our company is one of only a few in the world to use both Ace Labs PC-3000 SSD, Deepspar SSD disk imager and Atola Forensic SSD tools.

We have the biggest team of data recovery engineers in Australia, working together to help solve your problem and get your files back with the highest possible chance of success.

We will always be honest, answer all of your questions and keep you updated during the data recovery process.

We can supply you with an external hard drive or SSD, or you can provide your own to us.
 
If you are not sure what size drive you need, phone 1300 444 800 or email help@payam.com.au and we will help you choose.
 

Yes, in most cases. When a portable SSD such as a Samsung T7 stops showing up, the cause is often a firmware or controller fault inside the drive. Please do not reformat it, and do not run recovery software on it.

See how we cloned a 4TB Samsung T7 Shield that was not recognised, and how a firmware repair saved 12,000 music files from a portable SSD.

Sometimes, if you act quickly. When data is deleted or formatted on an SSD, a process called TRIM clears the deleted blocks in the background, often within minutes, so standard recovery software finds only zeroes. Turn the computer off straight away and do not install or run any recovery software.

We use specialist firmware tools to try to rebuild the drive’s internal data map before TRIM has finished. The assessment is free. Because this is a special case, an attempt fee applies before work begins. It is part of the total price, not an extra. See how we recovered a formatted Crucial SSD.

Yes. Complete the job form first so you have a job number to put in the box. Send only the SSD, or the whole laptop if the SSD is built in, with no cables, chargers or cases. Pack it in a cardboard box with 2 to 3 cm of bubble wrap on all sides, never a padded envelope, and use a tracked service.

If you are in Perth or Adelaide, you can drop it at our office there and we send it to our Rhodes lab at no cost to you. If we recover your data and you pay, return delivery is free. International customers are always welcome.

Phone 1300 444 800 within Australia, email help@payam.com.au, or complete the contact form and we will call you back. International customers are always welcome, and email is the easiest way to reach us from overseas.

Get a Free Quote

Complete this form for information about the cost and next steps

After you complete this form, we will email you information about the price, what to expect, and the next steps to get started. 

    Phone: 1300 444 800 (within Australia)
    International: +61 2 80766079
    Email: help@payam.com.au
    International customers are always welcome. The easiest way to reach us from overseas is by email at help@payam.com.au, which works in every time zone.

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