Australia’s oldest, biggest and best data recovery company, since 1998 | Payam Data Recovery
Payam Data Recovery Brisbane offers expert services at Level 10, 95 North Quay, Brisbane, QLD 4000. Our office is in the Brisbane CBD. We help clients across Queensland recover their data.
Since 1998, our team has led Australia in data recovery. We achieve a high success rate for damaged devices like hard drives, SSDs, iPhones, and MacBooks. Additionally, we handle iMacs, Microsoft Surface computers, USB flash drives, memory cards, and RAID/NAS systems.
Our Brisbane lab is one of four full service labs, with Sydney CBD, Rhodes NSW and Melbourne, plus secure drop-off offices in Adelaide and Perth. International customers are always welcome.
Table of Contents
- Our Data Recovery Services in Brisbane
- How to Get Started with Data Recovery in Brisbane
- Common Data Recovery Scenarios in Brisbane
- What to Expect During Data Recovery
- Why Choose Payam Data Recovery Brisbane?
- Customer Success Stories
- Frequently Asked Questions
- Visit Our Brisbane Office
- Contact Details
Our Data Recovery Services in Brisbane
We provide a free assessment for most devices within 1 to 2 days. This includes hard drives, SSDs, and RAID/NAS units. We explain the issue, cost, and time needed for recovery.
Additionally, we outline the success likelihood before starting. Where a job carries a non-refundable attempt fee, it is part of the total price and your quote states it before you approve. For urgent cases, an assessment costs $150, or $500 for RAID/NAS units. This speeds up the process.
Economy service is typically 1 to 3 weeks. Priority and Emergency options are faster, and Emergency is our fastest service. Phones and tablets are a fixed price service with no assessment. Most recoveries are no fix, no fee. Some complex cases have an attempt fee, then a completion fee only if the recovery is successful. Phones and tablets have no attempt fee. You see your files before you pay.
Learn more on our iPhone and iPad data recovery page.
How to Get Started with Data Recovery in Brisbane
Begin by calling 1300 444 800 to speak with a data recovery engineer. Alternatively, email us at help@payam.com.au.
This helps us understand your needs. Next, complete our Submit a New Job form. Select your device type and fill out the details.
Then, deliver your device in person or post it to our Brisbane office. The address is Level 10, 95 North Quay, Brisbane, QLD 4000.
Common Data Recovery Scenarios in Brisbane
- ✔Hard Drives: Not detected, stopped working, dropped, damaged PCB, damaged heads, bad sectors, or file system problems.
- ✔SSDs: Not detected, suddenly stopped working, firmware issues, partition corruption, damaged controller, or damaged PCB.
- ✔MacBooks: No power, not turning on, dead or damaged logic board, liquid damage, smashed, or bent.
- ✔Apple iMacs: Failed hard drive, SSD, or Fusion Drive (with both HDD and SSD inside), or newer models with an onboard SSD chip on the logic board. We recover data from these too.
- ✔Memory Cards & USB Flash Drives: Broken, damaged, bent, or broken USB connector/port (for flash drives).
- ✔RAID/NAS Units: Fast/urgent recovery for one or more failed drives in RAID 0, RAID 1, RAID 5, or RAID 6 (including two or more drives), or when the RAID is not detected.
- ✔Apple iPhones & iPads: Will not turn on, cannot charge, smashed, bent, liquid damage, physical damage, stuck on Apple logo, boot loop, or storage full issues.
What to Expect During Data Recovery
Bring your device to Payam Data Recovery Brisbane for a thorough diagnosis. Phones and tablets skip this step because they are a fixed price service.
Our team assesses the damage to find the best recovery method. For example, we might work on a hard drive with a damaged PCB or a RAID unit with failed drives.
After the assessment, you’ll receive a detailed quote. This outlines the issue, cost, and timeline.
Once you approve, our data recovery engineers use advanced tools in our Brisbane lab. They retrieve your data and test it to ensure file integrity.
Throughout the process, we keep you informed. Our goal is to recover your files quickly and securely.
Why Choose Payam Data Recovery Brisbane for Data Recovery in Brisbane?
Our Brisbane lab gives you personalised, local service. You can meet and speak directly with our data recovery engineers.
We’re Australia’s oldest data recovery company, recovering data since 1998. Our four labs in Sydney CBD, Rhodes NSW, Melbourne and Brisbane work together on complex cases.
Questions Brisbane Customers Ask
Can I walk in without an appointment? Yes, to drop off a device, Monday to Friday, 9am to 5:30pm. If you want to speak with a data recovery engineer, or you are collecting a device that is already with us, please phone 1300 444 800 to book a time first so nobody is kept waiting.
How much does data recovery cost in Brisbane? The assessment is free and you get a written quote before any work begins. Economy service for most hard drives, SSDs, USB flash drives and memory cards is usually between $350 and $1,750, and more for special cases such as damaged heads on very large drives; RAID and NAS jobs usually cost from $2,500 to $6,500 on Economy, and a basic backup from healthy drives starts at $350. Phones and tablets are a fixed price. Most recoveries are no fix, no fee. Some complex cases have an attempt fee, then a completion fee only if the recovery is successful. Phones and tablets have no attempt fee. You see your files before you pay. Full prices by device are on our data recovery cost page.
Where is the work done? Most of it here at North Quay, and some specialist work goes to our main data recovery lab in Rhodes, NSW. You deal with the Brisbane office throughout, and we move devices between our own labs at no cost to you.
Do I need to bring cables, the charger or the whole computer? Bring only the device you want the data recovered from: the hard drive or SSD (an external drive stays in its own case), or the laptop, phone or tablet itself, without chargers, cables, bags or protective cases. If you would like the recovered files saved to your own external drive or SSD, bring that with it.
Can you tell me what is on the drive before I approve the quote? No. Until the recovery is done nobody can see the files. After the recovery we send you a file list or a video preview so you can check what came back before you pay.
I forgot my iPhone passcode. Can you get my photos? No, and neither can anyone else. Apple’s encryption means data cannot be recovered from a locked iPhone without the passcode. If you changed the passcode in the last 72 hours, Apple’s previous passcode option on supported iOS versions may let you back in, as our iPhone Unavailable guide explains. If the phone is damaged and you know the passcode, that is a different situation and we can usually help.
I am on the Gold Coast, the Sunshine Coast or in regional Queensland. Do I have to come in? You are welcome to. North Quay is a real lab with real staff, and many customers prefer to hand over the device in person. If a visit is not practical, pack the device in a box with bubble wrap on every side, send it by post or courier with tracking and signature on delivery, and include the job form. Recovered data comes back to you on a new external drive or SSD, and return delivery is free once you have paid for a successful recovery. If you don’t want to go ahead, there’s no charge. You can pick it up from our office, organise your own courier to collect it, or pay $20 for return delivery, which covers shipping and handling to return it to you by Australia Post. International customers are always welcome.
Recent Case Studies
Recent jobs for Brisbane customers:
- SanDisk SSD Plus with a failed controller: photos and videos recovered
- Samsung S10 water damage: 3,500 photos and 400 videos recovered
- External USB hard drive not detected: USB controller failure
Service pages: hard drive, SSD, RAID and NAS, iPhone, MacBook, iMac, mobile phone, USB flash drive, memory card.
Customer Success Stories
A Brisbane client shared their relief. “Losing our overseas holiday photos was devastating,” they said.
They added, “Finding Payam Data Recovery in Brisbane, who recovered every photo, was an absolute ‘God send’. A million grateful thanks, guys. Well done!”
Another customer on our Brisbane Google My Business profile expressed gratitude. “Very happy customer,” they wrote.
They continued, “If someone like us would think it’s impossible to get the data back from an oldish unresponsive, ‘dead’ laptop, our pleasant experience with Payam Data Recovery Brisbane’s branch team proves otherwise.”
In particular, they praised our Brisbane team. “We’ve received our full data in a very short time. Huge Thank You!”
Frequently Asked Questions
What types of devices can you recover data from in Brisbane? We specialise in recovering data from a wide range of devices, including hard drives, SSDs, MacBooks, iMacs, iPhones, iPads, USB flash drives, memory cards, and RAID or NAS units. If your device has failed or is damaged, we can help.
How long does data recovery take at your Brisbane office? Economy service is typically 1 to 3 weeks, but we offer priority and emergency options for faster recovery when time is critical.
What does the free assessment process involve? We provide a free assessment within 1 to 2 days for most devices, identifying the issue, estimating the cost and time to recover your data, and explaining the likelihood of success before proceeding.
Do you offer urgent data recovery services in Brisbane? Yes, we provide an urgent assessment for $150 for most devices or $500 for RAID and NAS units, which gives you a written quote within 1 to 2 hours, or 2 to 3 hours for RAID and NAS.
Can you recover data from a physically damaged iPhone or iPad? Absolutely, we recover data from iPhones and iPads that will not turn on, cannot charge, are smashed, bent, have liquid damage, or are stuck on the Apple logo. Learn more on our iPhone and iPad data recovery page.
Why should I choose Payam Data Recovery for my data recovery needs? We have been recovering data since 1998, and our local Brisbane team is backed by data recovery engineers across four labs, with a high success rate for faulty or damaged devices.
Getting Here
Our Brisbane lab is on Level 10, 95 North Quay, on the city side of the Brisbane River in the Brisbane CBD. Take the lifts to Level 10. Data recovery engineers work here, so you can talk to one about your device; please phone 1300 444 800 first if you would like a set time.
Walking from Apple Brisbane on Queen Street
Apple Brisbane is at MacArthur Chambers, 233 Queen Street. Walk west along the Queen Street Mall, cross George Street and keep going along Queen Street to North Quay. Turn right along North Quay to number 95. It is about 900 metres, roughly 12 minutes’ walk.
By train, ferry and bus
- Train: Roma Street Station is about 10 minutes’ walk.
- Ferry: the North Quay ferry terminal is about 6 minutes’ walk along the river. It is served by the CityCat and by the free CityHopper.
- Bus: many routes run through the CBD. The Translink journey planner shows the best route from where you are.
Driving and parking
Parking in the Brisbane CBD is paid and limited. The closest public car park is at 85 North Quay, a few doors from our building. Please check the current rates and the height limit signs at the entry before you drive in. If you are bringing something heavy, such as an iMac or a server, a friend can wait nearby while you bring it up.
Questions About Getting Here
Where can I park near the Brisbane office? Parking in the Brisbane CBD is paid and limited. The closest public car park is at 85 North Quay, a few doors from our building. Please check the current rates and the height limit signs at the entry before you drive in.
Which station is closest to the Brisbane office? Roma Street Station is about 10 minutes’ walk. The North Quay ferry terminal, served by the CityCat and the free CityHopper, is about 6 minutes’ walk along the river.
How do I walk from Apple Brisbane on Queen Street? From Apple Brisbane at 233 Queen Street, walk west along the Queen Street Mall, cross George Street and keep going along Queen Street to North Quay. Turn right along North Quay to number 95 and take the lifts to Level 10. Allow about 12 minutes.
Visit Our Brisbane Office
Contact Details
- ✔Address: Level 10, 95 North Quay, Brisbane, QLD 4000, Australia
- ✔Phone: 1300 444 800
- ✔Email: help@payam.com.au
- ✔Opening Hours: Mon to Fri 9am to 5:30pm
