Payam Data Recovery Rhodes, NSW
Payam Data Recovery Rhodes, situated at Suite 213, Level 2, 5 Rider Boulevard, Rhodes, NSW 2138, is our main data recovery lab, specialising in retrieving data from faulty or damaged hard drives, SSDs, RAID and NAS units, iPhones, MacBooks and iMacs. As our largest facility in Australia, we handle the most complex data recovery cases with an ISO 5 certified laminar flow cabinet and specialist electronics repair, for clients in Rhodes and across NSW. Contact us for professional data recovery services in Australia, available 24/7 for emergencies.
Every job except phones and tablets starts with a free assessment and a written quote, and no work is charged until you approve it. Phones and tablets are a fixed price with no assessment or quote: the work starts when you submit the job. Most recoveries are no fix, no fee. Some complex cases have an attempt fee, then a completion fee only if the recovery is successful. Phones and tablets have no attempt fee. You see your files before you pay.
Get a Free Quote or phone 1300 444 800
What We Recover at Rhodes
This is the main lab of Payam Data Recovery, a company that has been recovering data since 1998. We recover data from faulty or damaged hard drives, SSDs, RAID and NAS units, Apple iPhones, MacBooks and iMacs, mobile phones, USB flash drives, memory cards, Microsoft Surface devices and all other brands of computers, phones and tablets. The lab has an ISO 5 certified laminar flow cabinet, microsoldering benches for logic board and chip work, and over 30,000 donor parts, including around 20,000 donor hard drives, so the part your device needs is usually already on our shelf.
How Your Device Reaches the Rhodes Lab
You are welcome to visit our Rhodes, NSW lab, Monday to Friday, 9am to 5:30pm, and you can hand your device in and speak with our customer service or data recovery engineers. Most customers hand their device in at our Sydney CBD, Melbourne or Brisbane lab, or at our secure drop-off offices in Adelaide and Perth, and we move it to our main lab in Rhodes, NSW whenever it needs this lab, at no cost to you. You can also post or courier your device straight to us from anywhere in Australia or overseas. International customers are always welcome, and the easiest way to reach us from overseas is by email at help@payam.com.au.
Put the device in a cardboard box with plenty of bubble wrap on every side, send it with a postal or courier service that offers tracking, signature on delivery and insurance, and keep the photo proof of delivery. Submit a new job first to get a job number and the address label to include in the box. Recovered data comes back to you on a new external drive or SSD, with free return delivery within Australia on every completed job. If you don’t want to go ahead, there’s no charge. You can pick it up from our office, organise your own courier to collect it, or pay $20 for return delivery, which covers shipping and handling to return it to you by Australia Post.
Questions About the Rhodes Lab
Can I visit the Rhodes lab? You are welcome to visit our Rhodes, NSW lab, Monday to Friday, 9am to 5:30pm, and you can hand your device in and speak with our customer service or data recovery engineers.
How much does data recovery cost? The assessment is free and you get a written quote before any work begins. Economy service for most hard drives, SSDs, USB flash drives and memory cards is usually between $350 and $1,750, and more for special cases such as damaged heads on very large drives; RAID and NAS jobs usually cost from $2,500 to $6,500 on Economy, and a basic backup from healthy drives starts at $350. Phones and tablets are a fixed price. Most recoveries are no fix, no fee. Some complex cases have an attempt fee, then a completion fee only if the recovery is successful. Phones and tablets have no attempt fee. You see your files before you pay. Full prices by device are on our data recovery cost page.
How long does it take? Economy service is typically 1 to 3 weeks. Priority and Emergency services bring that down to a few days, and the Emergency service is our fastest. We offer fast service in Sydney, Rhodes NSW, Melbourne and Brisbane, and devices delivered to our Perth or Adelaide offices go to our lab in Rhodes, NSW the same day, each afternoon, by overnight courier at no cost to you. Need it urgently? At our Sydney CBD, Melbourne, Brisbane and Rhodes NSW offices we can start the same day: bring the device in, get an urgent assessment and quote ($150 for a quote in 1 to 2 hours, or $500 in 2 to 3 hours for RAID and NAS), approve Emergency service and work starts straight away. Outside business hours an emergency assessment fee applies, and our staff may need 1 to 2 hours to reach the office. From Adelaide and Perth, work starts once the device reaches our Rhodes lab by overnight courier, usually the next business day. From Auckland, choose Emergency and we send it to our Rhodes lab the same day; otherwise parcels go weekly on Friday at no charge. The quote tells you the timeframe for your job.
What should I send? Send only the device you want the data recovered from, without chargers, cables, bags or protective cases. If you would like the recovered files saved to your own external drive or SSD, include that with it.
Do you have offices in Newcastle, Wollongong, Parramatta or Canberra? No. Rhodes is our nearest lab for all four, and each area has its own page on how to get your device here quickly: Newcastle and the Hunter, Wollongong and the Illawarra, Parramatta and western Sydney, and Canberra and the ACT.
Can you tell me what is on the drive before I approve the quote? No. Until the recovery is done nobody can see the files. After the recovery we send you a file list or a video preview so you can check what came back before you pay.
I forgot my iPhone passcode. Can you get my photos? No, and neither can anyone else. Apple’s encryption means data cannot be recovered from a locked iPhone without the passcode. If you changed the passcode in the last 72 hours, Apple’s previous passcode option on supported iOS versions may let you back in, as our iPhone Unavailable guide explains. If the phone is damaged and you know the passcode, that is a different situation and we can usually help.
Next Step
Request a free quote, submit a new job, read our reviews or contact us. Service pages: hard drive, SSD, RAID and NAS, iPhone, MacBook, iMac, mobile phone, USB flash drive, memory card, Microsoft Surface.
Getting Here
Our Rhodes lab is at Suite 213, Level 2, 5 Rider Boulevard, Rhodes NSW 2138, a short walk north of Rhodes Waterside shopping centre. If you need help finding us, phone 1300 444 800.
Parking
- Rhodes Waterside car park: about 3 minutes’ walk away, with the first 3 hours free. One entry is from Oulton Avenue.
- Rhodes Central car park: on Marquet Street, about 5 minutes’ walk away, also with the first 3 hours free.
- Street parking: There is free 1 hour street parking, with no meter, right outside 5 Rider Boulevard and on the other side of the road, and more free street parking in the streets one or two blocks away. Please check the parking signs.
- Mobility permit holders: get extra free time at the Rhodes Waterside car park.
Rates after the free period change from time to time, so please check the current rates at the car park.
By Train
Rhodes Station is on the T9 Northern Line, with direct trains from Central. From the station it is a walk of about 5 minutes via Walker Street to Rider Boulevard.
By Bus
Route 458 stops on Rider Boulevard, outside Rhodes Waterside. Other bus routes stop at Rhodes Station, a short walk away.
By Ferry
Sydney Olympic Park ferry wharf, at Wentworth Point, is about a 1.7 km walk away via Bennelong Bridge.
By Car
Rhodes is easy to reach from Homebush Bay Drive, the M4, Concord Road and Victoria Road.
Questions About Getting Here
Is there free parking near the Rhodes lab? Yes. The Rhodes Waterside car park, about 3 minutes’ walk away, gives you the first 3 hours free, with an entry from Oulton Avenue. The Rhodes Central car park on Marquet Street, about 5 minutes’ walk away, also has the first 3 hours free. If you plan to stay longer, please check the current rates at the car park.
How do I get to the Rhodes lab by train? Take the T9 Northern Line to Rhodes Station, with direct trains from Central. From there it is a walk of about 5 minutes via Walker Street to Rider Boulevard, and we are in Suite 213 on Level 2 of 5 Rider Boulevard.
Which floor is the Rhodes lab on? We are in Suite 213 on Level 2 of 5 Rider Boulevard, Rhodes NSW 2138, a short walk north of Rhodes Waterside shopping centre.
Our Location
Contact Details
- Address: Suite 213, Level 2, 5 Rider Boulevard, Rhodes, NSW 2138, Australia
- Phone: 1300 444 800
- Email: help@payam.com.au
- Hours: Monday to Friday, 9am to 5:30pm (Emergency Service: 0404 872 926)
