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Contact Payam Data Recovery

Data Recovery Professionals Australia Pty Ltd (Trading as 'Payam Data Recovery)
ABN: 51 642 707 908

If you have any questions, or require further information regards any of our services, please do not hesitate to contact us. We are here to help, and would love to answer any queries you may have.

Contact Info

Phone : 1300 444 800
International: +61 2 80766079
Email us: help@payam.com.au
Open on Monday to Friday. Closed on Saturday/Sunday.
See office location below for trading hours.

Visit us today

If you would like to come to our office in person, you are welcome to visit us during our business hours Monday to Friday (see below) to deliver your device to our reception team.

If you wish to meet with a data recovery engineer, please call ahead of time on 1300 444 800 to arrange an appointment.

FIND NEAREST LABS

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See photos and videos of our team, our work and examples of our work.

Our data recovery labs

We have 4 data recovery labs in Australia

Payam Data Recovery Sydney office building

Sydney, NSW, Australia

AddressLevel 11, 65 York Street, Sydney, NSW, 2000, Australia
Phone1300 444 800
Opening Hours: Mon-Fri 9am – 5:30pm

Payam Data Recovery Rhodes office NSW

Rhodes, NSW, Australia

AddressLevel 2, 5 Rider Boulevard, Rhodes NSW 2138, Australia
Phone1300 444 800
Opening Hours: Mon-Fri 9am – 5:30pm

Payam Data Recovery Melbourne office building

Melbourne, VIC, Australia

AddressLevel 11, 456 Lonsdale Street, Melbourne, VIC, 3000, Australia
Phone1300 444 800
Opening Hours: Mon to Thurs: 9am to 5:30pm,  Fri: 9am to 5pm.

Payam Data Recovery Brisbane office building

Brisbane, QLD, Australia

AddressLevel 10, 95 North Quay, Brisbane, QLD, 4000, Australia
Phone1300 444 800
Opening Hours: Mon-Fri 9am – 5:30pm

Secure Drop‑off Points

FREE shipping both ways to our specialised data recovery lab in Rhodes, NSW

Payam Data Recovery Adelaide office building

Adelaide, SA, Australia

Secure Drop‑off Point: Our reception team will label your device with your job number, pack it in protective materials and arrange free express shipping to our specialised hard drive and SSD data recovery lab in Rhodes, NSW, with advanced electronics facilities for mobile, MacBook and chip‑off recoveries.

AddressLevel 30, 91 King William Street, Adelaide, SA, 5000, Australia
Phone1300 444 800
Opening Hours: Mon-Fri 9am – 5pm

Payam Data Recovery Perth office building

Perth, Australia

Secure Drop‑off Point: If you live or work nearby, you can drop off your device for job labelling, professional packing and free express shipping to our specialised hard drive and SSD data recovery lab in Rhodes, NSW, where our advanced electronics facilities handle mobile phones, MacBooks, chip‑off work and complex RAID and logical recoveries.

AddressLevel 28, AMP Tower, 140 St Georges Terrace, Perth, WA, 6000, Australia
Phone1300 444 800
Opening Hours: Mon-Fri 9am – 5pm

To obtain a free assessment and quote for any of our data recovery services, please follow these easy steps:

1. Click on this link – Start your data recovery now.

2. After you successfully complete the Start your data recovery now form, you are welcome to visit any of our offices and leave your device with our reception team at any time during business hours – simply provide your job number and they will take care of the rest.

If you would like to sit down and speak with a data recovery engineer in person, please use the appointment link shown on-screen or in your confirmation email to book a time.

3. You are also welcome to send your device to us via post or courier.

4. If you are closest to our Sydney, Melbourne or Brisbane labs, you can address your parcel to that lab.

If you are in Adelaide, Perth, regional areas or another state/territory, we recommend sending your device directly to our main specialist lab in Rhodes, NSW, where our hard drive and SSD data recovery lab and advanced electronics repair facilities for mobile phones, MacBooks and chip‑off work are located.

Once you have successfully completed the form, you will receive a mailing label via email with your job number, postal address and our address.

Please ensure that you pack the device with enough bubble wrap so that it does not move around in the box, to prevent any damage while in transit.

Fill out this form and we’ll give you a call to discuss your problem and explain how we can help.

Phone: 1300 444 800 (within Australia)
International: +61 2 80766079
Email: help@payam.com.au

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    Tim Concannon profile picture
    Tim Concannon
    15 April 2025
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Excellent customer service and good communication throughout the process
    Posted on Google Google
    Sarah Jane Lees profile picture
    Sarah Jane Lees
    31 March 2025
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Highly recommend Payam Data Recovery- I was distressed to learn that all my intellectual property I held on a portable drive had been infected where it no longer recognised the drive. Payam where able to recover this data and offered excellent customer service - options to pick up and deliver and payment terms of required. What a lifesaver!
    Posted on Google Google
    nandina vines profile picture
    nandina vines
    5 March 2025
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Fast, professional, Amazing! I am so pleased with Payam’s ability to rescue my data from a damaged external hard drive. They were in touch continuously, letting me know where they were at each step of the way. Their customer service made it easy to understand the process and I am just thrilled with the result.
    Posted on Google Google
    Vivian Chin profile picture
    Vivian Chin
    4 March 2025
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Prompt, professional, and excellent! I couldn’t be happier with the service from Payam Data Recovery. From start to finish, their team provided outstanding support, ensuring a smooth and stress-free experience. Their customer service is top-notch—responsive, knowledgeable, and truly dedicated to helping their clients. A special shoutout to Tim for his exceptional professionalism and support throughout the process. Thanks to his expertise, my data was successfully recovered. I highly recommend Payam to anyone in need of reliable and efficient data recovery services!
    Posted on Google Google
    Carmen Bittner profile picture
    Carmen Bittner
    18 February 2025
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Possibly the best customer service experience I’ve ever had. Ryan looked after me and my laptop. Her conservatively managed my expectations to then exceed them all! Not only the customer service, chats and jokes but also the quick delivery of the service and he recovered all of my data. But wait there is more! He also fixed my 13 year old Mac that even apple beleved beyond gone. Thank you much! I will keep recommending Payam to anyone with data recovery issues.
    Posted on Google Google
    Marissa Younie profile picture
    Marissa Younie
    17 February 2025
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Customer service by these guys was exceptional! Wes at the Adelaide office was really kind and helpful, I was a bit emotional when I dropped my phone off as I was so scared I wouldn’t be able to get my data back as I had dropped my phone at the beach over Christmas. He was very reassuring that they have a high success rate and the team know what they are doing. We are talking years of baby photos that were saved… I had no backed up my data to my laptop in a LONG time so lesson learnt. It was successful and only took about 3 weeks in the end. They were great at helping out with a payment plan as I couldn’t do the lump sum all at once. Fingers crossed no issues happen again but I know where to go and send people if it does. Thankyou very much from the bottom Of my heart.
    Posted on Google Google
    Tim Veyret profile picture
    Tim Veyret
    28 November 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Payam are amazing! They can assist with more than you would believe and their service is beyond professional. Thousands of photos, videos and memories could have been lost if it were not for Payam. Great communication and thorough customer service. If you have any issues, call/email and they will be your answer.
    Posted on Google Google
    Ranjini Somasundaram profile picture
    Ranjini Somasundaram
    6 November 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Excellent customer service. My enquiry was answered with understandable language and the required information well presented. I will recommend to family and friends .
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    gstratto1 profile picture
    gstratto1
    7 October 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    An absolute pleasure to deal with, customer service is exceptional and results were fantastic. Craig and the team at Payam recovered Terrabytes of data from a dead drive and the whole process was easy to follow with updates along every step. Highly recommended and well worth it. Thanks again guys!
    Posted on Google Google
    April Edwards profile picture
    April Edwards
    2 October 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    The process was very easy and well explained from the start. The customer service was excellent and I was pleased to be able to recover most of my data. Thank you!
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    Dean N Angela Devlin profile picture
    Dean N Angela Devlin
    20 September 2024
    positiverecommendsTrustindex verifies that the original source of the review is Facebook.
    The service was excellent from start to finish. I was very impressed with time frame and total overall customer service. Most of the files i needed have been recovered. Thank you
    Posted on Google Google
    Bruce Partington profile picture
    Bruce Partington
    22 August 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Excellent customer service .. great communication from start to finish . They extracted all the data I had hoped to retrieve from my crashed / broken hard drive . Overall great experience and highly recommend this business to anybody in need of their services 👍
    Posted on Google Google
    Ayesha Udugampolage profile picture
    Ayesha Udugampolage
    19 August 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Great customer service with quick turnaround. Excellent job on recovery of data from a damaged USB.
    Posted on Google Google
    Gina Evans profile picture
    Gina Evans
    14 August 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Thank you for your custom! Payam Data Recovery customer service team was awesome, transparent and the communication with me every step of the way was more than fabulous. I highly recommend this service to everyone who needs their data recovered.
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    Dakota Mech profile picture
    Dakota Mech
    2 August 2024
    positiverecommendsTrustindex verifies that the original source of the review is Facebook.
    100% would recommend Payam for all your data recovery needs. I recently went swimming with my iPhone and almost like 20,000 photos along with 500gb of data. They were able to recover it all, customer service was amazing and they got the job done in just a few days. Very grateful
    Posted on Google Google
    Rob Hinder profile picture
    Rob Hinder
    18 July 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Excellent customer service, the technical advice and service were next level. Went for data recovery, left with my non-powering laptop coming back in working order and my data. Well worth the cost and will be recommending to anyone who asks to ask for Tim at Payam, thanks again legends!
    Posted on Google Google
    Reuben Van Weeren profile picture
    Reuben Van Weeren
    4 July 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Great communication and customer service, easy to work with and good knowledge base. They were able to retrieve all my data from a failed Drobo system.
    Posted on Google Google
    B W profile picture
    B W
    26 May 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Customer services was awesome, on the phone extremely helpful and informative and I thought my data was gone for sure but they managed to recover everything. 10/10⭐️
    Posted on Google Google
    Yamada Akiko profile picture
    Yamada Akiko
    17 May 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I recently spilled water all over my laptop and was in a desperate situation. Apple Brisbane recommended Payam Data Recovery, mentioning that Mac users could get a 15% discount. Initially, I was worried when I saw on the company's website that data recovery for liquid-damaged SSDs could cost between $880 and $1500. Despite this, I took my broken laptop to the recovery centre and explained that, as a student, my budget was $500 max. They took my budget into consideration and gave me a quote of just $350! To my immense relief, they recovered all the important data from my old laptop. I am extremely happy with the outcome. The staff were incredibly nice throughout the entire process, answering all my questions over the phone and showing me how to access the recovered data using the external hard disk drive. The customer service was also great, providing reminders about my appointment and ensuring I was well-informed. I don't want to be in this situation again, but if anything like this happens in the future, I will definitely rely on PAYAM. Highly recommend their services!
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    Mariana Ramirez profile picture
    Mariana Ramirez
    17 April 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Highly recommended, amazing customer service, worth the price.I have the best service. I have a huge issue with my hard drive (lost everything). When there and by looked at it, told be there was a big chance I can get everything back. All the service was with the same Technical man, he was the one that was keeping me updated and even was the one to give me my things in person to make sure everything was right.
    Posted on Google Google
    Stephen Mckinley profile picture
    Stephen Mckinley
    2 April 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Good customer service. Kept informed along the way.
    Posted on Google Google
    Ashley Hommersom profile picture
    Ashley Hommersom
    28 February 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Fast and efficient service, with all my precious data being recovered. Friendly great customer service too.
    Posted on Google Google
    Karen Baudino profile picture
    Karen Baudino
    28 February 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Excellent customer service from the first contact. I was kept informed through the whole process and luckily I was able to have data retrieved. Thank you 😊
    Posted on Google Google
    Raymund Manio profile picture
    Raymund Manio
    9 February 2024
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    If you think you have lost all your data from your water damaged phone, and don't have iCloud back up, don't lose hope! These guys are absolute life savers! After losing all my data from my water damaged iPhone, the Apple store at Castle Hill recommended me to contact Payam. I contacted them and the pleasant receptionist advised I could drop by the Rhodes office with my completely dead phone. Upon arrival at the Payam office, I was met by a friendly gentleman who took the time to clearly explain the whole process and answer all my questions. Not pushy at all and just a straight up nice guy. At the end of our conversation and after handing over my phone ,with the hope the data could be retrieved, I asked him for his name. He shook my hand and said "I'm Payam Toloo". Works out that the person who I thought was a super friendly customer service rep was the owner and founder of this awesome company. What a champion bloke! Most importantly, within a couple of days I received an email from Payam and to my amazement they were able to completely retrieve all data from my phone. All 500Gbs worth! I'm forever grateful. They were able to retrieve everything and supplied backups, all quickly and with clear communication and as an added bonus provided a simple video with instructions on how to transfer the retrieved back up data from the storage device to my new iPhone. I absolutley recommend the team at Payam!
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    Uzma Islam profile picture
    Uzma Islam
    6 December 2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I recently had an issue with my Mac-notebook breaking down and was extremely worried about losing my data. However, at Payam Data Recovery (Sydney CBD), the data recovery process was handled with utmost professionalism and efficiency. The team was communicative and respectful, explaining each step of the process clearly. I was particularly impressed with their quick response and the smoothness of the entire process. I was able to recover all my data, which was a huge relief. I highly recommend their service to anyone facing similar issues. Their customer service is top-notch and they truly prioritize their customers' needs.
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    Charlie U. profile picture
    Charlie U.
    23 August 2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Good results. Customer service was very attentive and informative.
    Posted on Google Google
    Ciccio profile picture
    Ciccio
    24 July 2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    The Apple team recommended Pay when my MacBook mother board needed replacing. The team at Payam did a great job to recover ALL of my data ... The communication and customer service was excellent and I would not hesitate to recommend Payam or if the need arises, use Payam again.
    Posted on Google Google
    Carmen Reynolds profile picture
    Carmen Reynolds
    7 July 2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Great customer service.
    Posted on Google Google
    Joanne Manariti profile picture
    Joanne Manariti
    26 June 2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Amazing service!!!! Craig was incredible in outlining the process and realistically explaining the probability of data recovery in my specific case. He reassured me, and I was left 100% confident if the data was able to be retrieved from my hard drive, then I had contacted the right place. There were many points of communication throughout the process, with Craig going above and beyond in his customer service. Highly recommend Payam Data Recovery!!!!
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    HEATHER HARRINGTON profile picture
    HEATHER HARRINGTON
    6 May 2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Excellent customer service
    Posted on Product Review Product Review
    Raushan M. profile picture
    Raushan M.
    11 April 2023
    ProductReview star 1ProductReview star 2ProductReview star 3ProductReview star 4ProductReview star 5Verified
    My iPhone drowned, switched off and never turned back on. Apple service centre recommended Payam. Filled in the online form, sent my phone to them, got all my data, photos, contacts, messages recovered. The process was quick and easy to follow. Customer service has been proactively informing me of the progress long the process. Before paying for the service, I was sent a video proving the data was recovered. Job was done very quick (within a couple of days), despite not buying the urgency package.
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    Sarah Lanesbury profile picture
    Sarah Lanesbury
    31 March 2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Payam was super efficient in recovering ALL of my lost data in my iPhone after it died and I did not have a backup, they were quite fast and great customer service.
    Posted on Google Google
    Gordon Yoon profile picture
    Gordon Yoon
    27 March 2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Great service. Prompt and efficient. Great communication and customer service. Thanks to you, I was able to recover all my data from my old HDD. Thanks heaps!!
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