Our partnership program is for IT support companies, managed IT service providers, computer repair shops, mobile phone repair shops and independent technicians who send us a client’s failed device. Partners get 15% off our data recovery services, keep their own customer, and charge that customer whatever they like. Signing up is free, using the signup form on this page.
Each year we serve over 2,000 IT companies and computer repair technicians and over 500 mobile phone repair shops. Data recovery has been our only business since 1998, and the work is done in our own labs in Australia, never outsourced overseas.
Who the program is for
- IT support companies and managed IT service providers
- Computer repair shops and computer stores
- Mobile phone and tablet repair shops
- Independent technicians and other IT professionals
It is not for home users or for businesses sending their own devices. If that is you, submit a job or ask for a free quote instead.
What partners get
- 15% off our services. The discount applies to data recovery services. It does not apply to hard drives or SSDs that we sell, such as a destination drive for the recovered files.
- You keep your customer. You deal with your own customer, including all customer service and technical support. We deal with you.
- You set your own price. You can charge your customer whatever you like for the data recovery and for your own work before and after it, such as taking a computer apart, or restoring the recovered data onto a new computer afterwards.
- Free assessment and written quote on every device except phones and tablets, which are a fixed price.
- The same three service speeds as every customer: Economy, Priority and Emergency. The success rate is the same for all three. Only the speed changes.
How referrals work, step by step
- Sign up once. Fill in the partnership program signup form on this page. You receive an automated email that explains the process.
- Submit a job for each device. Use our online job form. You get a job number and a PDF address label for the box.
- Send the device in. If you have a spare drive for the recovered data, send it with the faulty device and label it as the spare.
- We assess it and quote you. We test the device and email you a written quote with the fault, the chance of success, the time involved and the price for each service level. Nothing chargeable starts until you approve it.
- You approve, and we do the work. From here it is treated like any other job. You see a list of the recovered files before you pay.
- You pay us, and the data comes back to you. Recovered data is returned to you on a new external drive, or on the spare drive you sent. Return delivery within Australia is free on a completed, paid job.
The payment rule
When you send us a job as a partner, you are our customer. You agree to pay us for the work you approve, whether or not your own customer pays you. Please take a deposit or agree payment terms with your customer before you approve our quote, especially for Priority and Emergency jobs.
How to send us a job
- In person: bring the device to our main data recovery lab in Rhodes, NSW, or our Sydney CBD, Melbourne or Brisbane labs during business hours. Our secure drop-off offices in Adelaide, Perth and Auckland send devices to Rhodes by overnight courier at no cost.
- By post: Australia Post Express Post usually arrives the next business day, sometimes two. Use the address on your job label.
- Urgent jobs: at Rhodes, the Sydney CBD, Melbourne and Brisbane we can start the same day. An urgent assessment costs $150 for a quote in 1 to 2 hours, or $500 for a quote in 2 to 3 hours on RAID and NAS units. Approve Emergency service and work starts straight away. Outside business hours only Emergency service is available, and a non-refundable emergency assessment fee of $150, or $500 for RAID and NAS, applies. See our emergency data recovery page.
Our standard prices are on the data recovery cost page, and the 15% partner discount comes off the service price. For servers, NAS and RAID, see RAID and NAS data recovery.
Partner questions
Who can join the partnership program?
IT support companies, managed IT service providers, computer repair shops, mobile phone repair shops, independent technicians and other IT professionals who send us a client’s device.
How much is the partner discount?
15% off our data recovery services. It does not apply to hard drives or SSDs that we sell.
Do you contact my customer?
No. You deal with your own customer, including customer service and technical support. We quote you, report to you and return the data to you.
Can I charge my customer more than you charge me?
Yes. You can charge your customer whatever you like for the data recovery and for any work you do before or after it.
What if my customer does not pay me?
You still pay us for the work you approved. As a partner you are our customer, and payment to us does not depend on your customer paying you.
How do I claim the partner discount?
Sign up with the signup form on this page. You receive an email that explains the process, and our team can confirm the details when you call. The discount code is not published online.
Join the partnership program
Use the signup form on this page to join. Questions first? Call 1300 444 800 or email help@payam.com.au.
