Submit a RAID

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  •   Processing payment 
  •   Creating your customer number 
  •   Creating a new job number 
  •   Sending an SMS to your mobile phone with your job number for your records 
  •   Emailing you a copy of the submit a job form to print, an address/mailing label that you can print out and attach to a box to save you time and a copy of your tax invoice/receipt 

1Your contact details

 

2Data Recovery Details

Describe the problem you are having in as much detail as possible:

What is the problem with your RAID array or NAS Unit? What happens when you try to use it now? If somebody else has examined it for you, what did they suspect the problem was?*

We require a list of critical files to determine if the data recovery work we complete for you is deemed successful.What are the most important folders, files or types of files. Please provide as much detail as possible to help us ensure your most important files are recovered successfully.*

What attempts have you or anybody else made to recover the data so far? Have any hard drives been removed, or replaced? Have you performed any rebuild, repair or reformat? The more information you can give us regarding any previous attempts to recover any data before we help you will be very useful for us to know.*

 

3How fast do you need your data back?

Our data recovery engineers will test your hard disk drive then provide you with a written quote and time estimate within 1-2 business days on average.

This is an upfront, non-refundable fee for an our time to examine your device as soon as we receive it and provide you with a quote as fast as possible. This may take 2-3 hours but we will always try to get the quote to you sooner if possible. In some cases we may require more time.